İŞYERİ ŞİDDETİNİN İŞ STRESİ ÜZERİNDEKİ ETKİSİNDE İŞE TUTULMANIN DÜZENLEYİCİ ROLÜ: ÖZEL GÜVENLİK ÇALIŞANLARI ÜZERİNE BİR ARAŞTIRMA
Abstract
Bu çalışma, Türkiye’de özel güvenlik mesleği yapan çalışanların yaşadıkları işyeri şiddetinin, iş stresini ve işe tutulmayı nasıl etkilediğini ve aynı zamanda bu meslekte ki çalışanların işe tutulmanın gerek iş şiddetine gerek ise iş stresi üzerinde düzenleyici rolünü belirlemeyi amaçlamaktadır. Çalışmada, İstanbul Büyük Şehir Belediyesi bağlı olarak mesleğini sürdüren 2747 özel güvenlik görevlisi çalışan üzerinde gerçekleşmiştir. Veriler, ortak varyans yanlılığı sorunu azaltmak için birer aylık aralıklarla yedi ay boyunca üç farklı zamanda toplanmıştır. Araştırma kapsamında, “İşyeri Şiddeti Ölçeği (İŞÖ)”, (İşe Tutulma Ölçeği (İTÖ)” ve “İş Stresi Ölçeği (İSÖ)” kullanılmıştır. Yapılan analizler sonucunda, işyeri şiddetinin işe tutulma ile negatif ve anlamlı bir ilişki içinde olduğu, iş stresi ile ise pozitif ve anlamlı bir ilişki olduğu tespit edilmiştir. Ayrıca, işe tutulmanın işyeri şiddetinin ve iş stresinin üzerindeki etkiyi düzenlediği görülmüştür. İşe tutulma düzeyi yüksek olan çalışanların işe tutulma düzeyleri düşük olan çalışanlara nazaran işyeri şiddetinden kaynaklanan iş stresine daha az maruz kaldıkları görülmüştür
Keywords
Supporting Institution
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References
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- Ellinger, A. E., & Elmadağ, A. B. (2018). lleviating Job Stress to İmprove Service Employee Work Affect: the İnfluence of Rewarding. Serv Bus 12, 121–141.
- Gürbüz, H. (2020). İş Stresi ve Eskişehir Osmangazi Üniversitesi İdari Personel Üzerine Bir Araştırma. MANAS Sosyal Araştırmalar Dergisi 9(3), 1716-1730. doi: doi:https://doi.org/10.33206/mjss.581762
- Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate Data Analysis. 5th Edition. New Jersey.: Prentice-Hall.
- Harter, J. K., Schmidt, F. L., & Hayes, T. (2002). Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis. The Journal of applied psychology. 87, 268-79.
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- Jovanovic, Y., Sarac, I., Jovanovic, S., & Sokolovic, D. (2021). The Relationship between Occupational Stress, Health Status, and Temporary and Permanent Work Disability Among Security guards in Serbia. Int J Occup Saf Ergon. 2021 Jun;27(2), 425-441. JKEM / 2023, 18:2 (115-125) Doi: 10.54860/beyder.1396290 124
THE MODERATING ROLE OF JOB ENGAGEMENT IN THE IMPACT OF WORKPLACE VIOLENCE ON JOB STRESS: A STUDY ON PRIVATE SECURITY EMPLOYEES
Abstract
This study aims to determine how workplace violence experienced by private security professionals in Turkey affects job stress and job engagement, as well as the moderating role of job engagement on workplace violence and job stress. The study was conducted on 2747 private security employees working in Istanbul Metropolitan Municipality. Data was collected at three different time points over a period of seven months to reduce common method variance. The Workplace Violence Scale (WVS), Job Engagement Scale (JES), and Job Stress Scale (JSS) were used in the study. The analysis results revealed that workplace violence had a negative and significant relationship with job engagement, and a positive and significant relationship with job stress. Furthermore, it was observed that job engagement moderated the impact of workplace violence and job stress. It has been observed that employees with high job engagement levels are less exposed to job stress resulting from workplace violence compared to employees with low job retention levels.
References
- Abdullahi, M. S., Raman, K., Solarin, S. A., & Adeiza, A. (2023). Employee Engagement as a Mediating Variable on The Relationship between Employee Relation Practice and Employee Performance in a Developing Economy. Journal of Applied Research in Higher Education, 15(1), 83-97.
- Albadry, A., El-Gilany, A.-H., & Abou El-Wafa, H. S. (2020). Workplace Violence Against Security Personnel at a University Hospital in Egypt: a Cross-Sectional Study. F1000Res. 2020 May 11;9, 347. doi:doi:10.12688/f1000research.23252.1
- Alexander, H., Seubert, C., & Glaser, J. (2022). Consequences of Exposure to Violence, Aggression, and Sexual Harassment in Private Security Work: A Mediation Model. Interpers Violence. 2022 Jun;37, 11-12. doi:doi:10.1177/0886260520984432
- Al-Mulla, K. I. (2018). Stress Reduction Strategies for Improving Private Security Officer Performance. Walden University,, 2-99.
- Amano, H., Fukuda, F., Shibuya, K. O., & Tabuchi, T. (2021). Factors Associated with the Work Engagement of Employees Working from Home during the COVID-19 Pandemic in Japan. International Journal of Environmental Research and Public Health. ; 18(19),10495.
- Aruldoss, A., Kowalski, K., & Parayitam, S. (2021). The Relationship between Quality of Work Life and work-Life-Balance Mediating Role of Job Stress, Job Satisfaction and Job Commitment. Journal of Advances in Management Research, Vol. 18 No. 1, 36-62.
- Bakker, A. B., & Schaufeli, W. B. (2008). Positive Organizational Behavior: Engaged Employees in Flourishing Organizations. Journal of Organizational Behavior, 29(2), 147–154.
- Bauer, C., & Troesch, L. (2019). Der Lehrberuf als Zweitberuf: Herausforderungen, Bewältigung und Berufsausstieg. Z f Bildungsforsch 9,, 289–307. doi:https://doi.org/10.1007/s35834-019-00253-3
- Blumberga, S., & Lapkovska, L. (2021). Engagement And Involvement Of Personnel Durıng Remote Work. Proceedings of CBU in Social Sciences, 2, 48-56.
- Chappell, D., & Di Martino, V. (2006). Violence at Work. In 4. Geneva: International Labour Office.
- Çamkerten, S. (2021). Hemşirelerde İş Performansı, İş Doyumu Ve Yaşam Doyumu Arası İlişkilerde İş Stresinin Rolü. Organizasyon ve Yönetim Bilimleri Dergisi , 13 (1), 20-39.
- Çelebi, M. A. (2021). Örgütsel Kimlik-İş Tatmini İlişkisinde İşe Tutulmanın Aracılık Rolü. JOEEP: . Journal of Emerging Economies and Policy, , 41-51.
- Dahiya, R., & Raghuvanshi, J. (2021). Do Values Reflect What is İmportant? Exploring the Nexus between Work Values, Work Engagement and Job Burnout. International Journal of Organizational Analysis,.
- Ellinger, A. E., & Elmadağ, A. B. (2018). lleviating Job Stress to İmprove Service Employee Work Affect: the İnfluence of Rewarding. Serv Bus 12, 121–141.
- Gürbüz, H. (2020). İş Stresi ve Eskişehir Osmangazi Üniversitesi İdari Personel Üzerine Bir Araştırma. MANAS Sosyal Araştırmalar Dergisi 9(3), 1716-1730. doi: doi:https://doi.org/10.33206/mjss.581762
- Hair, J., Anderson, R., Tatham, R., & Black, W. (1998). Multivariate Data Analysis. 5th Edition. New Jersey.: Prentice-Hall.
- Harter, J. K., Schmidt, F. L., & Hayes, T. (2002). Business-Unit-Level Relationship Between Employee Satisfaction, Employee Engagement, and Business Outcomes: A Meta-Analysis. The Journal of applied psychology. 87, 268-79.
- ILO. (2019, 7 25). Violence and Harassment Convention, 2019 (No. 190). İnternational Labour Organization :: https://www.ilo.org/ilc/ILCSessions/108/reports/texts-adopted/WCMS_711570/lang--en/index.htm adresinden alındı adresinden alındı
- Jovanovic, Y., Sarac, I., Jovanovic, S., & Sokolovic, D. (2021). The Relationship between Occupational Stress, Health Status, and Temporary and Permanent Work Disability Among Security guards in Serbia. Int J Occup Saf Ergon. 2021 Jun;27(2), 425-441. JKEM / 2023, 18:2 (115-125) Doi: 10.54860/beyder.1396290 124
Details
| Primary Language | Turkish |
|---|---|
| Subjects | Employment |
| Journal Section | Articles |
| Authors | |
| Early Pub Date | December 13, 2023 |
| Publication Date | December 31, 2023 |
| Submission Date | November 26, 2023 |
| Acceptance Date | December 11, 2023 |
| Published in Issue | Year 2023 Volume: 18 Issue: 2 |
