Research Article
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Year 2022, Volume: 12 Issue: 1, 198 - 204, 30.03.2022
https://doi.org/10.33808/clinexphealthsci.927145

Abstract

Supporting Institution

Bu çalışmada destekleyici kurum bulunmamaktadır.

Project Number

Yoktur

Thanks

Çalışmaya gönüllü olarak katılım sağlayan çalışanlara teşekkür ederiz.

References

  • [1] Li J, Li P, Chen J, Ruan L, Zeng Q, Gong Y. Intention to response, emergency preparedness and intention to leave among nurses during COVID‐19. Nursing open. 2020;7(6):1867-1875.
  • [2] Taylan S, Alan S, Kadıoğlu S. Roles of nursing and autonomy. Hemşirelikte Araştırma Geliştirme Dergisi. 2012;14(3):66-74. (Turkish)
  • [3] Özdevecioğlu M, Aktaş A. The effects of career commitment, occupational commitment and organizational commitment on life satisfaction: the role of work-famly conflict. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi,. 2007; 28:1-20.
  • [4] Hochschild AR. The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press; 1983.
  • [5] Stearns PN. The Managed Heart: Commercialization of human feeling. By Arlie Russell Hochschild (Berkeley: University of California Press, 1983. xii + 307 pp.). Journal of Social History 1984;18(2):310-311.
  • [6] Gross JJ. The Emerging field of emotion regulation: an ıntegrative review. Rev Gen Psychol 1998;2(3):271-299.
  • [7] Ashforth BE, Humphrey RH. Emotional labor in service roles: the influence of identity. Acad Manage Rev 1993;18(1):88-115.
  • [8] Kruml SM, Geddes D. Exploring the dimensions of emotional labor: the heart of hochschild’s work. Manag Commun Q 2000;14(1):8-49.
  • [9] Grandey A. Emotion regulation in the workplace: A new way to conceptualize emotional labor. J Occup Health Psychol 2000;5:95-110.
  • [10] Chu KH-L, Murrmann SK. Development and validation of the hospitality emotional labor scale. Tour Manag 2006;27(6):1181-1191.
  • [11] Chu KH, Baker MA, Murrmann SK. When we are onstage, we smile: The effects of emotional labor on employee work outcomes. Int J Hosp Manag 2012;31(3):906-915.
  • [12] Diefendorff JM, Gosserand RH. Understanding the emotional labor process: A control theory perspective. J Organ Behav 2003;24(8):945-959.
  • [13] Kang I, Lee KC, Lee S, Choi J. Investigation of online community voluntary behavior using cognitive map. Comput Human Behav 2007;23(1):111-126.
  • [14] Koç E. İnsan ve Sadakat. Felsefe Dünyası 2002;1(35):49-57.
  • [15] Uygur A, Koç H. Örgütsel sadakat ve örgütsel bağlılık: Siyasi partiler açısından bir analiz. İşletme Araştırmaları Dergisi. 2010;2(4):79-94. (Turkish)
  • [16] Brotheridge CM, Grandey AA. Emotional labor and burnout: Comparing two perspectives of “people work”. J Vocat Behav 2002;60(1):17-39.
  • [17] Mann S, Cowburn J. Emotional labour and stress within mental health nursing. J Psychiatr Ment Health Nurs 2005;12(2):154- 162.
  • [18] Back C-Y, Hyun D-S, Jeung D-Y, Chang S-J. Mediating effects of burnout in the association between emotional labor and turnover intention in Korean clinical nurses. Saf Health Work 2020;11(1):88-96.
  • [19] Li N, Zhang L, Xiao G, Chen J, Lu Q. The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. Int Emerg Nurs 2019;45:50-55.
  • [20] Yang FH, Chang CC. Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. Int J Nurs Stud 2008;45(6):879-887.
  • [21] Heinen MM, van Achterberg T, Schwendimann R, Zander B, Matthews A, Kózka M. Nurses’ intention to leave their profession: A cross sectional observational study in 10 European countries. Int J Nurs Stud 2008 2013;50(2):174-184.
  • [22] Diefendorff JM, Croyle MH, Gosserand RH. The dimensionality and antecedents of emotional labor strategies. J Vocat Behav 2005;66(2):339-537.
  • [23] Basım HN, Beğenirbaş M. Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2012;19(1):77-90. (Turkish)
  • [24] Aşkın HH. Mesleğe adanmışlık, örgütsel sadakat ve işten ayrılma niyeti arasındaki ilişkinin incelenmesi: Sağlık çalışanları üzerine bir araştırma. Gaziantep: Hasan Kalyoncu Üniversitesi 2014. (Turkish)
  • [25] Mobley WH, Horner SO, Hollingsworth AT. An evaluation of precursors of hospital employee turnover. J Appl Psychol. 1978;63(4):408-14.
  • [26] Örücü E, Özafşarlıoğlu S. The Influence of organizational justice on the turnover ıntention: A study in the Republic of South Africa. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2013;10(23):335-58.
  • [27] Özkol Kılınç K, Bayrak B, Özkan ÇG, Kurt Y, Öztürk H. Assessing nurses’ emotional labor levels. Journal of Academic Research in Nursing. 2020;6(2):309-16.
  • [28] Baksi A, Durmaz Edeer A. Yoğun bakım hemşirelerinin duygusal emek ve genel sağlık durumları arasındaki ilişkinin incelenmesi. Hacettepe Üniversitesi Hemşirelik Fakültesi Dergisi. 2020;7(2):130-137. (Turkish)
  • [29] Mealer M, Conrad D, Evans J, Jooste K, Solyntjes J, Rothbaum B, Moss M. Feasibility and acceptability of a resilience training program for intensive care unit nurses. Am J Crit Care. 2014;23(6):e97-105.
  • [30] Said RM, El-Shafei DA. Occupational stress, job satisfaction, and intent to leave: nurses working on front lines during COVID-19 pandemic in Zagazig City, Egypt. Environ Sci Pollut Res Int 2021;28(7):8791-801.
  • [31] Yang Y, Wang P, Kelifa MO, Wang B, Liu M, Lu L, Wang W. How workplace violence correlates turnover intention among Chinese health care workers in COVID‐19 context: The mediating role of perceived social support and mental health. Journal of Nursing Management. 2021; 22 : 10.1111/ jonm.13325.
  • [32] Labrague LJ, de Los Santos JAA. Fear of Covid‐19, psychological distress, work satisfaction and turnover intention among frontline nurses. Journal of nursing management. 2021;29(3):395-403.
  • [33] Irshad M, Khattak SA, Hassan MM, Majeed M, Bashir S. How perceived threat of Covid‐19 causes turnover intention among Pakistani nurses: A moderation and mediation analysis. International J Ment Health Nurs 2020 Apr 01. doi. org/10.1111/jonm.13325 [Epub ahead of print].
  • [34] Pérez-Francisco DH, Duarte-Clíments G, del Rosario-Melián JM, Gómez-Salgado J, Romero-Martín M, Sánchez-Gómez MB, editors. Influence of workload on primary care nurses’ health and burnout, patients’ safety, and quality of care: Integrative review. Healthcare 2020;8(12):1-14
  • [35] Li W, Frank E, Zhao Z, Chen L, Wang Z, Burmeister M, Se S. Mental health of young physicians in China during the novel coronavirus disease 2019 outbreak. JAMA network open. 2020;3(6):e2010705-e.
  • [36] Zhang L, Chai L, Zhao Y, Wang L, Sun W, Lu L. Burnout in nurses during the COVID-19 pandemic in China: New challenges for public health. Biosci Trends 2021;15(2):129-131
  • [37] Guixia L, Hui Z. a study on burnout of nurses in the period of COVID-19. Psychology and Behavioral Sciences 2020;9(3):31- 36.
  • [38] Çınaroğlu S, Öner Sİ, Şahin B. Predictors of nurses’ organizational loyalty. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi 2015;8(1):27-31.
  • [39] Diehl E, Rieger S, Letzel S, Schablon A, Nienhaus A, Escobar Pinzon LC, Dietz P. The relationship between workload and burnout among nurses: The buffering role of personal, social and organisational resources. PloS one 2021;16(1):e0245798.

The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses

Year 2022, Volume: 12 Issue: 1, 198 - 204, 30.03.2022
https://doi.org/10.33808/clinexphealthsci.927145

Abstract

Objective: This study aimed to determine the relationship between nurses’ perceptions of emotional labor, organizational loyalty, and their turnover intention.
Methods: This study was conducted in a private hospital in Ankara and two hundred and seven nurses participated. Correlation analysis was used to determine the relationships between variables. Multiple linear regression analysis was used to measure the effect of emotional labor and organizational loyalty on turnover intention. The data were obtained using the Emotional Labor Scale, the Organizational Loyalty Scale, the Turnover Intention Scale, and an information form developed by the researchers to inquire about the personal and professional characteristics of the nurses.
Results: Nurses’ perceptions of organizational loyalty had a negative effect (-0.664) on their turnover intention. Twenty percent of the change in nurses’ turnover intention is explained by organizational loyalty and the dimensions of emotional labor, namely, superficial acting, deep acting, and natural emotions.
Conclusion: It was found that the emotional labor and organizational loyalty perceptions of the nurses were at a moderate level, whereas their turnover intention was low. It was found that only organizational loyalty had a significant effect on nurses’ turnover intention.

Project Number

Yoktur

References

  • [1] Li J, Li P, Chen J, Ruan L, Zeng Q, Gong Y. Intention to response, emergency preparedness and intention to leave among nurses during COVID‐19. Nursing open. 2020;7(6):1867-1875.
  • [2] Taylan S, Alan S, Kadıoğlu S. Roles of nursing and autonomy. Hemşirelikte Araştırma Geliştirme Dergisi. 2012;14(3):66-74. (Turkish)
  • [3] Özdevecioğlu M, Aktaş A. The effects of career commitment, occupational commitment and organizational commitment on life satisfaction: the role of work-famly conflict. Erciyes Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi,. 2007; 28:1-20.
  • [4] Hochschild AR. The managed heart: Commercialization of human feeling. Berkeley, CA: University of California Press; 1983.
  • [5] Stearns PN. The Managed Heart: Commercialization of human feeling. By Arlie Russell Hochschild (Berkeley: University of California Press, 1983. xii + 307 pp.). Journal of Social History 1984;18(2):310-311.
  • [6] Gross JJ. The Emerging field of emotion regulation: an ıntegrative review. Rev Gen Psychol 1998;2(3):271-299.
  • [7] Ashforth BE, Humphrey RH. Emotional labor in service roles: the influence of identity. Acad Manage Rev 1993;18(1):88-115.
  • [8] Kruml SM, Geddes D. Exploring the dimensions of emotional labor: the heart of hochschild’s work. Manag Commun Q 2000;14(1):8-49.
  • [9] Grandey A. Emotion regulation in the workplace: A new way to conceptualize emotional labor. J Occup Health Psychol 2000;5:95-110.
  • [10] Chu KH-L, Murrmann SK. Development and validation of the hospitality emotional labor scale. Tour Manag 2006;27(6):1181-1191.
  • [11] Chu KH, Baker MA, Murrmann SK. When we are onstage, we smile: The effects of emotional labor on employee work outcomes. Int J Hosp Manag 2012;31(3):906-915.
  • [12] Diefendorff JM, Gosserand RH. Understanding the emotional labor process: A control theory perspective. J Organ Behav 2003;24(8):945-959.
  • [13] Kang I, Lee KC, Lee S, Choi J. Investigation of online community voluntary behavior using cognitive map. Comput Human Behav 2007;23(1):111-126.
  • [14] Koç E. İnsan ve Sadakat. Felsefe Dünyası 2002;1(35):49-57.
  • [15] Uygur A, Koç H. Örgütsel sadakat ve örgütsel bağlılık: Siyasi partiler açısından bir analiz. İşletme Araştırmaları Dergisi. 2010;2(4):79-94. (Turkish)
  • [16] Brotheridge CM, Grandey AA. Emotional labor and burnout: Comparing two perspectives of “people work”. J Vocat Behav 2002;60(1):17-39.
  • [17] Mann S, Cowburn J. Emotional labour and stress within mental health nursing. J Psychiatr Ment Health Nurs 2005;12(2):154- 162.
  • [18] Back C-Y, Hyun D-S, Jeung D-Y, Chang S-J. Mediating effects of burnout in the association between emotional labor and turnover intention in Korean clinical nurses. Saf Health Work 2020;11(1):88-96.
  • [19] Li N, Zhang L, Xiao G, Chen J, Lu Q. The relationship between workplace violence, job satisfaction and turnover intention in emergency nurses. Int Emerg Nurs 2019;45:50-55.
  • [20] Yang FH, Chang CC. Emotional labour, job satisfaction and organizational commitment amongst clinical nurses: A questionnaire survey. Int J Nurs Stud 2008;45(6):879-887.
  • [21] Heinen MM, van Achterberg T, Schwendimann R, Zander B, Matthews A, Kózka M. Nurses’ intention to leave their profession: A cross sectional observational study in 10 European countries. Int J Nurs Stud 2008 2013;50(2):174-184.
  • [22] Diefendorff JM, Croyle MH, Gosserand RH. The dimensionality and antecedents of emotional labor strategies. J Vocat Behav 2005;66(2):339-537.
  • [23] Basım HN, Beğenirbaş M. Çalışma yaşamında duygusal emek: Bir ölçek uyarlama çalışması. Yönetim ve Ekonomi: Celal Bayar Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi. 2012;19(1):77-90. (Turkish)
  • [24] Aşkın HH. Mesleğe adanmışlık, örgütsel sadakat ve işten ayrılma niyeti arasındaki ilişkinin incelenmesi: Sağlık çalışanları üzerine bir araştırma. Gaziantep: Hasan Kalyoncu Üniversitesi 2014. (Turkish)
  • [25] Mobley WH, Horner SO, Hollingsworth AT. An evaluation of precursors of hospital employee turnover. J Appl Psychol. 1978;63(4):408-14.
  • [26] Örücü E, Özafşarlıoğlu S. The Influence of organizational justice on the turnover ıntention: A study in the Republic of South Africa. Mustafa Kemal Üniversitesi Sosyal Bilimler Enstitüsü Dergisi. 2013;10(23):335-58.
  • [27] Özkol Kılınç K, Bayrak B, Özkan ÇG, Kurt Y, Öztürk H. Assessing nurses’ emotional labor levels. Journal of Academic Research in Nursing. 2020;6(2):309-16.
  • [28] Baksi A, Durmaz Edeer A. Yoğun bakım hemşirelerinin duygusal emek ve genel sağlık durumları arasındaki ilişkinin incelenmesi. Hacettepe Üniversitesi Hemşirelik Fakültesi Dergisi. 2020;7(2):130-137. (Turkish)
  • [29] Mealer M, Conrad D, Evans J, Jooste K, Solyntjes J, Rothbaum B, Moss M. Feasibility and acceptability of a resilience training program for intensive care unit nurses. Am J Crit Care. 2014;23(6):e97-105.
  • [30] Said RM, El-Shafei DA. Occupational stress, job satisfaction, and intent to leave: nurses working on front lines during COVID-19 pandemic in Zagazig City, Egypt. Environ Sci Pollut Res Int 2021;28(7):8791-801.
  • [31] Yang Y, Wang P, Kelifa MO, Wang B, Liu M, Lu L, Wang W. How workplace violence correlates turnover intention among Chinese health care workers in COVID‐19 context: The mediating role of perceived social support and mental health. Journal of Nursing Management. 2021; 22 : 10.1111/ jonm.13325.
  • [32] Labrague LJ, de Los Santos JAA. Fear of Covid‐19, psychological distress, work satisfaction and turnover intention among frontline nurses. Journal of nursing management. 2021;29(3):395-403.
  • [33] Irshad M, Khattak SA, Hassan MM, Majeed M, Bashir S. How perceived threat of Covid‐19 causes turnover intention among Pakistani nurses: A moderation and mediation analysis. International J Ment Health Nurs 2020 Apr 01. doi. org/10.1111/jonm.13325 [Epub ahead of print].
  • [34] Pérez-Francisco DH, Duarte-Clíments G, del Rosario-Melián JM, Gómez-Salgado J, Romero-Martín M, Sánchez-Gómez MB, editors. Influence of workload on primary care nurses’ health and burnout, patients’ safety, and quality of care: Integrative review. Healthcare 2020;8(12):1-14
  • [35] Li W, Frank E, Zhao Z, Chen L, Wang Z, Burmeister M, Se S. Mental health of young physicians in China during the novel coronavirus disease 2019 outbreak. JAMA network open. 2020;3(6):e2010705-e.
  • [36] Zhang L, Chai L, Zhao Y, Wang L, Sun W, Lu L. Burnout in nurses during the COVID-19 pandemic in China: New challenges for public health. Biosci Trends 2021;15(2):129-131
  • [37] Guixia L, Hui Z. a study on burnout of nurses in the period of COVID-19. Psychology and Behavioral Sciences 2020;9(3):31- 36.
  • [38] Çınaroğlu S, Öner Sİ, Şahin B. Predictors of nurses’ organizational loyalty. Dokuz Eylül Üniversitesi Hemşirelik Fakültesi Elektronik Dergisi 2015;8(1):27-31.
  • [39] Diehl E, Rieger S, Letzel S, Schablon A, Nienhaus A, Escobar Pinzon LC, Dietz P. The relationship between workload and burnout among nurses: The buffering role of personal, social and organisational resources. PloS one 2021;16(1):e0245798.
There are 39 citations in total.

Details

Primary Language English
Subjects Health Care Administration
Journal Section Articles
Authors

Nükhet Bayer 0000-0003-3177-0596

Muhammet Çankaya 0000-0003-3498-7328

Project Number Yoktur
Publication Date March 30, 2022
Submission Date April 24, 2021
Published in Issue Year 2022 Volume: 12 Issue: 1

Cite

APA Bayer, N., & Çankaya, M. (2022). The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses. Clinical and Experimental Health Sciences, 12(1), 198-204. https://doi.org/10.33808/clinexphealthsci.927145
AMA Bayer N, Çankaya M. The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses. Clinical and Experimental Health Sciences. March 2022;12(1):198-204. doi:10.33808/clinexphealthsci.927145
Chicago Bayer, Nükhet, and Muhammet Çankaya. “The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses”. Clinical and Experimental Health Sciences 12, no. 1 (March 2022): 198-204. https://doi.org/10.33808/clinexphealthsci.927145.
EndNote Bayer N, Çankaya M (March 1, 2022) The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses. Clinical and Experimental Health Sciences 12 1 198–204.
IEEE N. Bayer and M. Çankaya, “The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses”, Clinical and Experimental Health Sciences, vol. 12, no. 1, pp. 198–204, 2022, doi: 10.33808/clinexphealthsci.927145.
ISNAD Bayer, Nükhet - Çankaya, Muhammet. “The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses”. Clinical and Experimental Health Sciences 12/1 (March 2022), 198-204. https://doi.org/10.33808/clinexphealthsci.927145.
JAMA Bayer N, Çankaya M. The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses. Clinical and Experimental Health Sciences. 2022;12:198–204.
MLA Bayer, Nükhet and Muhammet Çankaya. “The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses”. Clinical and Experimental Health Sciences, vol. 12, no. 1, 2022, pp. 198-04, doi:10.33808/clinexphealthsci.927145.
Vancouver Bayer N, Çankaya M. The Relationship Between Emotional Labor, Organizational Loyalty, and Turnover Intention in Nurses. Clinical and Experimental Health Sciences. 2022;12(1):198-204.

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