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Bir Katılım Bankasının Örgütsel İletişim Kültüründe Takdirin Yeri

Year 2023, Volume: 10 Issue: 1, 41 - 56, 30.01.2023
https://doi.org/10.17680/erciyesiletisim.1189243

Abstract

Bu çalışma katılım bankacılığı çalışanlarının istihdam edildikleri organizasyondaki iletişim süreçlerine ilişkin tutum, düşünce ve yargılarını ortaya çıkarmayı amaçlamaktadır. Özellikle bankadaki takdir kültürü ile ilgili değerlendirmelerini konu edinmiştir. Dahası yorumlarının altında yatan argüman ve gerekçeleri irdelemiştir. Araştırma, yorumsamacı bir paradigmaya dayanmakta olup katılım bankacılığı literatürüne nitel yönden katkıda bulunmayı amaçlamıştır. Alan çalışmasında, gönüllü olarak dahil olan katılım bankacılarıyla 2017 yılında Bursa, İstanbul, İzmir, Kayseri ve Konya olmak üzere Türkiye'nin beş büyük ilinde görüşmeler yapılmıştır. Araştırmada toplanan data tematik analizle yorumlanmıştır. Çalışmadaki veriler; görüşme dökümleri, belgeler ve gözleme dayalı notlardan oluşmaktadır. Transkripsiyonlar ve saha notları dahil olmak üzere tüm veriler araştırmacı tarafından titizlikle defalarca okunmuştur. Uzun okumalardan sonra nihai temalar ortaya çıkmıştır. Veri topografyasından şekillenen iki ana tema şunlardır; “Burada Takdir Yok” ve “Var Ama Yetersiz”. Katılımcıların değerlendirmeleri açısından kuşkusuz birinci tema ikinci temaya ağır basmıştır. Zira katılımcıların büyük kısmı çalıştıkları kurumda takdir kültürünün olmadığını beyan etmiştir. Sesleri cılız çıksa da “Var Ama Yetersiz” teması bankadaki takdir kültürü hakkında gene fikir vermiştir. Ancak bu tema altındaki yorumlar dar bir çerçeveyle sınırlı kalmış ve takdirin örgüt içinde kurumsallaşamadığını göstermiştir. Analiz kısmında Ecrin Katılım Bankasının örgütsel iletişim kültürünü ortaya çıkarmak için yapılan mülakatlardan bazı alıntılarla “Burada Takdir Yok” ve “Var Ama Yetersiz” temalarının açıklanmasına teşebbüs edilmiştir. Deneyimli bir banka müdüründen yeni başlayan bankacılık çalışanına kadar pek çok katılımcı Ecrin Katılım Bankasının takdir kültürünü sert bir biçimde eleştirmiştir. Takdir -örgüt kültürünün bir parçası- görmemekten serzenişte bulunan katılımcılar çoğunlukta kalmıştır. Katılımcıların sadece küçük bir kısmı bankada takdir kültürünün yer aldığını onaylamıştır lakin bu küçük katılımcı grubu, takdir kültürünü sadece çalıştıkları şubeyle sınırlı tutmuştur. Çalışmada, bir finans grubunun yan kuruluşunun yeni bir örgüt kültürü oluşturmada zorluk yaşadığı bulgulanmıştır. Dahası bir örgütte aynı anda çeşitli kurumsal mantıkların birlikte yaşadığı ve birleriyle mücadele halinde oldukları gözlemlenmiştir. En güçlü olan kurumsal mantığının yani kurucu güç olan Ecrin’ in diğerlerini bastırdığı sonucuna ulaşılmıştır.

References

  • Baykal, E., Zehir, C., & Mahmut, K. (2018). Effects of servant leadership on gratitude, empowerment, innovativeness and performance: Turkey example. Journal of Economy Culture and Society(57), 29-52.
  • Beck, C. W. (2016). Perceptions of thanks in the workplace: Use, effectiveness, and dark sides of managerial gratitude. Corporate Communications: An International Journal.
  • Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. Academy of Management Perspectives, 17(3), 60-71.
  • Chang, Y.-P., Lin, Y.-C., & Chen, L. H. (2012). Pay it forward: Gratitude in social networks. Journal of Happiness Studies, 13(5), 761-781.
  • Chen, H., Yang, X., Xia, W., Li, Y., Deng, Y., & Fan, C. (2021). The relationship between gratitude and job satisfaction: The mediating roles of social support and job crafting. Current Psychology, 1-8.
  • Chen, L., Guo, Y., Song, L. J., & Lyu, B. (2020). From errors to OCBs and creativity: A multilevel mediation mechanism of workplace gratitude. Current Psychology, 1-15.
  • Cortini, M., Converso, D., Galanti, T., Di Fiore, T., Di Domenico, A., & Fantinelli, S. (2019). Gratitude at work works! A mix-method study on different dimensions of gratitude, job satisfaction, and job performance. Sustainability, 11(14), 3902.
  • Daft, R. L., Murphy, J., & Willmott, H. (2010). Organization theory and design: Cengage learning. Inc., Hampshire.
  • Di Fabio, A., Palazzeschi, L., & Bucci, O. (2017). Gratitude in organizations: a contribution for healthy organizational contexts. Frontiers in psychology, 8, 2025.
  • Durmus, G. (2021). " What is Your Difference?": A Look from Inside to Islamic Banking in Turkey. University of Leicester,
  • Fehr, R., Fulmer, A., Awtrey, E., & Miller, J. A. (2017). The grateful workplace: A multilevel model of gratitude in organizations. Academy of Management Review, 42(2), 361-381.
  • Garg, N., & Gera, S. (2019). Gratitude and leadership in higher education institutions: exploring the mediating role of social intelligence among teachers. Journal of Applied Research in Higher Education.
  • Garg, N., Jain, A., & Punia, B. (2020). Gratitude, social intelligence, and leadership among university teachers: mediation and moderation analysis. International Journal of Organizational Analysis.
  • Godwin, J. L., & Hershelman, S. M. (2021). Utilizing self-leadership to enhance gratitude thought patterns. Administrative Sciences, 11(2), 40.
  • Grant, A. M., & Gino, F. (2010). A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior. Journal of personality and social psychology, 98(6), 946.
  • Guan, B., & Jepsen, D. M. (2020). Burnout from emotion regulation at work: The moderating role of gratitude. Personality and Individual Differences, 156, 109703.
  • Komase, Y., Watanabe, K., Imamura, K., & Kawakami, N. (2019). Effects of a newly developed gratitude intervention program on work engagement among Japanese workers: A pre-and posttest study. Journal of occupational and environmental medicine, 61(9), e378-e383.
  • Kunda, G. (2006). Engineering culture: Control and commitment in a high-tech corporation: Temple University Press.
  • Lambert, N. M., & Fincham, F. D. (2011). Expressing gratitude to a partner leads to more relationship maintenance behavior. Emotion, 11(1), 52.
  • Lambert, N. M., Fincham, F. D., & Stillman, T. F. (2012). Gratitude and depressive symptoms: The role of positive reframing and positive emotion. Cognition & emotion, 26(4), 615-633.
  • Li, Y., Xu, M., Waters, L., Yang, X., Wu, C., & Wu, Z. (2022). Significant task activates trait gratitude for organizational citizenship behaviors: The mediating role of psychological availability. European Journal of Work and Organizational Psychology, 1-13.
  • Locklear, L. R., Taylor, S. G., & Ambrose, M. L. (2021). How a gratitude intervention influences workplace mistreatment: A multiple mediation model. Journal of Applied Psychology, 106(9), 1314.
  • Lomas, T., Froh, J. J., Emmons, R. A., Mishra, A., & Bono, G. (2014). Gratitude interventions: A review and future agenda. The Wiley Blackwell handbook of positive psychological interventions, 1-19.
  • McKeon, E. J., Trumbul, K. M., & Hughes, J. L. (2020). Supervisors' Gratitude and Employees' Feelings About Their Supervisor and Organization. Psi Chi Journal of Psychological Research, 25.
  • Müceldili, B., Erdil, O., Akgün, A. E., & Keskin, H. (2015). Collective gratitude: Positive organizational scholarship perspective. International Business Research, 8(8), 92.
  • Patil, M., Biswas, S., & Kaur, R. (2018). Does gratitude impact employee morale in the workplace. Journal of Applied Management-Jidnyasa, 10(2), 21-36.
  • Pillay, N., Park, G., Kim, Y. K., & Lee, S. (2020). Thanks for your ideas: Gratitude and team creativity. Organizational behavior and human decision processes, 156, 69-81.
  • Ritzenhöfer, L., Brosi, P., Spörrle, M., & Welpe, I. M. (2017). Leader pride and gratitude differentially impact follower trust. Journal of Managerial Psychology.
  • Robbins, S. P., & Judge, T. A. (2007). Organizational culture. Organizational behavior, 28-50.
  • Saunders, M., Lewis, P., & Thornhill, A. (2012). Research methods forbusiness students. Essex: Prentice Hall: Financial Times.
  • Sawyer, K. B., Thoroughgood, C. N., Stillwell, E. E., Duffy, M. K., Scott, K. L., & Adair, E. A. (2022). Being present and thankful: A multi-study investigation of mindfulness, gratitude, and employee helping behavior. Journal of Applied Psychology, 107(2), 240.
  • Sun, J., Liden, R. C., & Ouyang, L. (2019). Are servant leaders appreciated? An investigation of how relational attributions influence employee feelings of gratitude and prosocial behaviors. Journal of Organizational Behavior, 40(5), 528-540.
  • Wang, X., Guchait, P., & Pasamehmetoglu, A. (2020). Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance. International Journal of Hospitality Management, 89, 102592.
  • Waters, L. (2012). Predicting job satisfaction: Contributions of individual gratitude and institutionalized gratitude. Psychology, 3(12A special issue), 1174.

The Place Of Gratitude In An Islamic Bank’s Organizational Communication Culture

Year 2023, Volume: 10 Issue: 1, 41 - 56, 30.01.2023
https://doi.org/10.17680/erciyesiletisim.1189243

Abstract

This study explores how banking professionals of an Islamic bank interpret the communication processes in their organization. Moreover, it tries to discover the unseen side of organizational culture through exploring the gratitude culture of an Islamic bank. As Islamic banks are neglected in the sector, this research aimed to contribute to the literature with a case study. To realize this, the study leaned to an interpretivist research philosophy, adopted a qualitative approach, and took a fieldwork in Turkey. Thirty-one participants volunteered to participate in semi-structured in depth-interviews in 2017. Participants attended interviews from various cities including Istanbul, Bursa, Izmir, Kayseri, and Konya. Thematic analysis is applied to research material to catch patterns, create codes, and crystalize themes. After the analysis, two main themes evolved from the data topography. Those were; “No Gratitude Here” and “Yes but Not Enough” themes. The first theme revealed that there was no gratitude in the bank culture. This group hold the majority of interpretations. But the second group claimed that there was a gratitude culture but that was limited. For this reason, findings showed that the majority of the participants found gratitude in organization’s communication culture inadequate. Participants’ commitment was barely appreciated and this no gratitude policy was reflected to employees’ psychological mood negatively such as lack of motivation, feeling of worthlessness, anger, anxiety, sadness, and intend of leaving job.

References

  • Baykal, E., Zehir, C., & Mahmut, K. (2018). Effects of servant leadership on gratitude, empowerment, innovativeness and performance: Turkey example. Journal of Economy Culture and Society(57), 29-52.
  • Beck, C. W. (2016). Perceptions of thanks in the workplace: Use, effectiveness, and dark sides of managerial gratitude. Corporate Communications: An International Journal.
  • Bolino, M. C., & Turnley, W. H. (2003). Going the extra mile: Cultivating and managing employee citizenship behavior. Academy of Management Perspectives, 17(3), 60-71.
  • Chang, Y.-P., Lin, Y.-C., & Chen, L. H. (2012). Pay it forward: Gratitude in social networks. Journal of Happiness Studies, 13(5), 761-781.
  • Chen, H., Yang, X., Xia, W., Li, Y., Deng, Y., & Fan, C. (2021). The relationship between gratitude and job satisfaction: The mediating roles of social support and job crafting. Current Psychology, 1-8.
  • Chen, L., Guo, Y., Song, L. J., & Lyu, B. (2020). From errors to OCBs and creativity: A multilevel mediation mechanism of workplace gratitude. Current Psychology, 1-15.
  • Cortini, M., Converso, D., Galanti, T., Di Fiore, T., Di Domenico, A., & Fantinelli, S. (2019). Gratitude at work works! A mix-method study on different dimensions of gratitude, job satisfaction, and job performance. Sustainability, 11(14), 3902.
  • Daft, R. L., Murphy, J., & Willmott, H. (2010). Organization theory and design: Cengage learning. Inc., Hampshire.
  • Di Fabio, A., Palazzeschi, L., & Bucci, O. (2017). Gratitude in organizations: a contribution for healthy organizational contexts. Frontiers in psychology, 8, 2025.
  • Durmus, G. (2021). " What is Your Difference?": A Look from Inside to Islamic Banking in Turkey. University of Leicester,
  • Fehr, R., Fulmer, A., Awtrey, E., & Miller, J. A. (2017). The grateful workplace: A multilevel model of gratitude in organizations. Academy of Management Review, 42(2), 361-381.
  • Garg, N., & Gera, S. (2019). Gratitude and leadership in higher education institutions: exploring the mediating role of social intelligence among teachers. Journal of Applied Research in Higher Education.
  • Garg, N., Jain, A., & Punia, B. (2020). Gratitude, social intelligence, and leadership among university teachers: mediation and moderation analysis. International Journal of Organizational Analysis.
  • Godwin, J. L., & Hershelman, S. M. (2021). Utilizing self-leadership to enhance gratitude thought patterns. Administrative Sciences, 11(2), 40.
  • Grant, A. M., & Gino, F. (2010). A little thanks goes a long way: Explaining why gratitude expressions motivate prosocial behavior. Journal of personality and social psychology, 98(6), 946.
  • Guan, B., & Jepsen, D. M. (2020). Burnout from emotion regulation at work: The moderating role of gratitude. Personality and Individual Differences, 156, 109703.
  • Komase, Y., Watanabe, K., Imamura, K., & Kawakami, N. (2019). Effects of a newly developed gratitude intervention program on work engagement among Japanese workers: A pre-and posttest study. Journal of occupational and environmental medicine, 61(9), e378-e383.
  • Kunda, G. (2006). Engineering culture: Control and commitment in a high-tech corporation: Temple University Press.
  • Lambert, N. M., & Fincham, F. D. (2011). Expressing gratitude to a partner leads to more relationship maintenance behavior. Emotion, 11(1), 52.
  • Lambert, N. M., Fincham, F. D., & Stillman, T. F. (2012). Gratitude and depressive symptoms: The role of positive reframing and positive emotion. Cognition & emotion, 26(4), 615-633.
  • Li, Y., Xu, M., Waters, L., Yang, X., Wu, C., & Wu, Z. (2022). Significant task activates trait gratitude for organizational citizenship behaviors: The mediating role of psychological availability. European Journal of Work and Organizational Psychology, 1-13.
  • Locklear, L. R., Taylor, S. G., & Ambrose, M. L. (2021). How a gratitude intervention influences workplace mistreatment: A multiple mediation model. Journal of Applied Psychology, 106(9), 1314.
  • Lomas, T., Froh, J. J., Emmons, R. A., Mishra, A., & Bono, G. (2014). Gratitude interventions: A review and future agenda. The Wiley Blackwell handbook of positive psychological interventions, 1-19.
  • McKeon, E. J., Trumbul, K. M., & Hughes, J. L. (2020). Supervisors' Gratitude and Employees' Feelings About Their Supervisor and Organization. Psi Chi Journal of Psychological Research, 25.
  • Müceldili, B., Erdil, O., Akgün, A. E., & Keskin, H. (2015). Collective gratitude: Positive organizational scholarship perspective. International Business Research, 8(8), 92.
  • Patil, M., Biswas, S., & Kaur, R. (2018). Does gratitude impact employee morale in the workplace. Journal of Applied Management-Jidnyasa, 10(2), 21-36.
  • Pillay, N., Park, G., Kim, Y. K., & Lee, S. (2020). Thanks for your ideas: Gratitude and team creativity. Organizational behavior and human decision processes, 156, 69-81.
  • Ritzenhöfer, L., Brosi, P., Spörrle, M., & Welpe, I. M. (2017). Leader pride and gratitude differentially impact follower trust. Journal of Managerial Psychology.
  • Robbins, S. P., & Judge, T. A. (2007). Organizational culture. Organizational behavior, 28-50.
  • Saunders, M., Lewis, P., & Thornhill, A. (2012). Research methods forbusiness students. Essex: Prentice Hall: Financial Times.
  • Sawyer, K. B., Thoroughgood, C. N., Stillwell, E. E., Duffy, M. K., Scott, K. L., & Adair, E. A. (2022). Being present and thankful: A multi-study investigation of mindfulness, gratitude, and employee helping behavior. Journal of Applied Psychology, 107(2), 240.
  • Sun, J., Liden, R. C., & Ouyang, L. (2019). Are servant leaders appreciated? An investigation of how relational attributions influence employee feelings of gratitude and prosocial behaviors. Journal of Organizational Behavior, 40(5), 528-540.
  • Wang, X., Guchait, P., & Pasamehmetoglu, A. (2020). Anxiety and gratitude toward the organization: Relationships with error management culture and service recovery performance. International Journal of Hospitality Management, 89, 102592.
  • Waters, L. (2012). Predicting job satisfaction: Contributions of individual gratitude and institutionalized gratitude. Psychology, 3(12A special issue), 1174.
There are 34 citations in total.

Details

Primary Language English
Subjects Communication and Media Studies
Journal Section Articles in Foreign Languages
Authors

Gökmen Durmuş 0000-0001-5809-8459

Publication Date January 30, 2023
Submission Date October 14, 2022
Published in Issue Year 2023 Volume: 10 Issue: 1

Cite

APA Durmuş, G. (2023). The Place Of Gratitude In An Islamic Bank’s Organizational Communication Culture. Erciyes İletişim Dergisi, 10(1), 41-56. https://doi.org/10.17680/erciyesiletisim.1189243