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DETERMINATION OF CRITICAL SUPPLIER SELECTION CRITERIA FOR INFORMATION TECHNOLOGY OUTSOURCING: A QUALITATIVE RESEARCH IN THE AVIATION INDUSTRY

Year 2017, ICMEB17 Özel Sayısı, 68 - 83, 01.12.2017

Abstract

This study aims to determine the critical selection criteria used in the selection of IT outsourcing suppliers. Research has focused on the aviation sector, one of the sectors where IT outsourcing is intense. A qualitative research has been carried out on aviation companies operating in Turkey. As a result of the research, supplier selection criteria are classified under three themes: IT product/service, supplier and relationship-specific characteristics. The study show that not only quantitative selection criteria but also more intangible and relational criteria such as flexibility, trust, cultural fit play a decisive role when the IT supplier is decided in the aviation companies

References

  • Barthelemy, J. (2003). The seven deadly sins of outsourcing. The Academy of Management Executive, 17(2), 87- 98.
  • Beulen, E., Ribbers, P. & Roos, J. (2006). Managing IT outsourcing. London and New York: Routledge.
  • Clemons, E. K., & Row, M. C. (1991). Sustaining IT advantage: The role of structural differences. Mis Quarterly, 275-292.
  • Creswell, J. W. (2015). Nitel araştırma yöntemleri: Beş yaklaşıma göre nitel araştırma ve araştırma deseni. Ankara: Siyasal Kitapevi.
  • Cullen, S., & Willcocks, L. (2003). Intelligent IT outsourcing. Burlington: Butterworth.
  • De Boer, L., Labro, E., & Morlacchi, A. (2001). A review of methods supporting supplier selection. European Journal of Purchasing & Supply Management, 7(2), 75-89.
  • Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information systems outsourcing: a survey and analysis of the literature. ACM Sigmis Database, 35(4), 6-102.
  • Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532-550.
  • Ellram, L. M. (1990). The supplier selection decision in strategic partnerships. Journal of Supply Chain Management, 26(4), 8-14.
  • Ersoy, N. F. (2015). B2B/ endüstriyel müşteri davranışları ve satın alma merkezi analizi. Ankara: Detay Yayıncılık.
  • Fink, D., & Shoeib, A. (2003). Action: the most critical phase in outsourcing information technology. Logistics Information Management, 16(5), 302-311.
  • Grossi, L. G. (2012). A decision model for IT supplier selection. Yayınlanmamış doktora tezi. Universidad politecnica de madrid facultad de informatica.
  • Halvey, J. K., & Melby, B. M. (2005). Information technology outsourcing transactions: process, strategies, and contracts. New Jersey: John Wiley & Sons.
  • Hays, D. G., & Singh, A. A. (2012). Qualitative inquiry in clinical and educational settings. New York: The Guilford Press.
  • Hirschheim, R., Heinzl, A., & Dibbern, J. (Eds.). (2006). Information system outsourcing. Berlin: Springer.
  • Kaufmann, P. J., & Dant, R. P. (1992). The dimensions of commercial exchange. Marketing Letters, 3(2), 171- 185.
  • Katsikeas, C. S., Paparoidamis, N. G., & Katsikea, E. (2004). Supply source selection criteria: The impact of supplier performance on distributor performance. Industrial Marketing Management, 33(8), 755-764.
  • Kern, T., & Blois, K. J. (2002). Norm development in outsourcing relationships. Journal of Information Technology, 17(1), 33-42.
  • Kern, T. (1997). The Gestalt of an information technology outsourcing relationship: an exploratory analysis. Proceedings of the eighteenth international conference on Information systems.
  • Kern, T., & Willcocks, L. (2000). Exploring information technology outsourcing relationships: theory and practice. The Journal of Strategic Information Systems, 9(4), 321-350.
  • Kim, S., & Young-Soo, C. (2003). Critical success factors for IS outsourcing implementation from an interorganizational relationship perspective. The journal of computer information systems, 43(4), 81-90.
  • Kliem, R. (2004). Managing the risks of offshore IT development projects. Information Systems Management, 21(3), 22-27.
  • Lee, J., & Kim, Y. (1999). Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation. Journal of Management Information Systems, 15(4), 29-61.
  • Loh, L., & Venkatraman, N. (1992). Determinants of information technology outsourcing: a cross-sectional analysis. Journal of Management Information Systems, 9(2), 7-24.
  • Macneil, I. R. (1977). Contracts: adjustment of long-term economic relations under classical, neoclassical, and relational contract law. Nw. UL Rev., 72, 854-904.
  • McFarlan, F. W., & Nolan, R. L. (1995). How to manage an IT outsourcing alliance. Sloan Management Review, 36(2), 9.
  • Michell, V., & Fitzgerald, G. (1997). The IT outsourcing market-place: vendors and their selection. Journal of Information Technology, 12(3), 223-237.
  • Patton, M. Q. (2002). Qualitative research and evaluation methods. California: Sage Publication.
  • Purnell, J., & Hough, R. (2012). Information Technology Systems at Airports: A Primer (Vol. 59): Transportation Research Board.
  • Solli-Sæther, H., & Gottschalk, P. (2010). Managing IT outsourcing performance. New York: Business Science Reference. SITA, (2015). Airline IT survey. SITA and Airline Business. Retrieved from https://www.sita.aero/globalassets/docs/surveys--reports/airline-it-trends-survey
  • Simmonds, A., & Gilmour, D. (2005). Governance of outsourcing: IT governance domain, practices and competncies. IT Governance Institute Publication. Retrieved from http://www.isaca.org/Knowledge- Center/Research/Documents/Governance-of-Outsourcing_res_Eng_0105.pdf (Erişim tarihi: 20.02.2015).
  • St Amant, K. (2009). IT Outsourcing: Concepts, Methodologies, Tools, and Applications. IGI Global.
  • Watjatrakul, B. (2014). Vendor selection strategy for IT outsourcing: the weighted-criteria evaluation technique. Journal of Enterprise Information Management, 27(2), 122-138.
  • Whitten, D., & Leidner, D. (2006). Bringing IT back: An analysis of the decision to backsource or switch vendors. Decision Sciences, 37(4), 605-621.
  • Willcocks, L., & Lacity, M. (1999). Information technology outsourcing: Practices, lessons and Prospects. Research Paper. Oxford: Templeton College.
  • Williamson, O. E. (1996). The mechanism of governance. New York: Oxford University Press Inc.
  • Yin, R. K., (1994). Case study research: design and methods. London: Sage.
  • Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization science, 9(2), 141-159.

BİLGİ TEKNOLOJİLERİ DIŞ KAYNAK KULLANIMINDA KRİTİK TEDARİKÇİ SEÇİM KRİTERLERİNİN BELİRLENMESİ: HAVACILIK SEKTÖRÜNDE NİTEL BİR ARAŞTIRMA

Year 2017, ICMEB17 Özel Sayısı, 68 - 83, 01.12.2017

Abstract

Bu çalışma bilgi teknolojileri BT dış kaynak kullanımı tedarikçilerinin seçiminde kullanılan kritik değerlendirme kriterlerinin belirlenmesini amaçlamaktadır. Araştırma BT dış kaynak kullanımının yoğun olduğu sektörlerden biri olan havacılık sektörüne odaklanmıştır. Bu amaçla Türkiye’de faaliyet gösteren havacılık işletmeleri üzerinde nitel bir araştırma gerçekleştirilmiştir. Araştırmanın sonucunda tedarikçi seçim kriterleri BT ürün/hizmetine ilişkin özellikler, tedarikçiye ilişkin özellikler ve ilişkiye özgü özellikler olmak üzere üç tema altında sınıflandırılmıştır. Araştırmanın sonuçları havacılık işletmelerinde BT tedarikçisine karar verilirken niceliksel olarak ölçülebilen kriterlerin yanı sıra esneklik, güven, kültürel uyum gibi daha soyut ve ölçülmesi zor olan ilişkisel kriterlerin de belirleyici rol oynadığını göstermektedir

References

  • Barthelemy, J. (2003). The seven deadly sins of outsourcing. The Academy of Management Executive, 17(2), 87- 98.
  • Beulen, E., Ribbers, P. & Roos, J. (2006). Managing IT outsourcing. London and New York: Routledge.
  • Clemons, E. K., & Row, M. C. (1991). Sustaining IT advantage: The role of structural differences. Mis Quarterly, 275-292.
  • Creswell, J. W. (2015). Nitel araştırma yöntemleri: Beş yaklaşıma göre nitel araştırma ve araştırma deseni. Ankara: Siyasal Kitapevi.
  • Cullen, S., & Willcocks, L. (2003). Intelligent IT outsourcing. Burlington: Butterworth.
  • De Boer, L., Labro, E., & Morlacchi, A. (2001). A review of methods supporting supplier selection. European Journal of Purchasing & Supply Management, 7(2), 75-89.
  • Dibbern, J., Goles, T., Hirschheim, R., & Jayatilaka, B. (2004). Information systems outsourcing: a survey and analysis of the literature. ACM Sigmis Database, 35(4), 6-102.
  • Eisenhardt, K. M. (1989). Building theories from case study research. Academy of Management Review, 14(4), 532-550.
  • Ellram, L. M. (1990). The supplier selection decision in strategic partnerships. Journal of Supply Chain Management, 26(4), 8-14.
  • Ersoy, N. F. (2015). B2B/ endüstriyel müşteri davranışları ve satın alma merkezi analizi. Ankara: Detay Yayıncılık.
  • Fink, D., & Shoeib, A. (2003). Action: the most critical phase in outsourcing information technology. Logistics Information Management, 16(5), 302-311.
  • Grossi, L. G. (2012). A decision model for IT supplier selection. Yayınlanmamış doktora tezi. Universidad politecnica de madrid facultad de informatica.
  • Halvey, J. K., & Melby, B. M. (2005). Information technology outsourcing transactions: process, strategies, and contracts. New Jersey: John Wiley & Sons.
  • Hays, D. G., & Singh, A. A. (2012). Qualitative inquiry in clinical and educational settings. New York: The Guilford Press.
  • Hirschheim, R., Heinzl, A., & Dibbern, J. (Eds.). (2006). Information system outsourcing. Berlin: Springer.
  • Kaufmann, P. J., & Dant, R. P. (1992). The dimensions of commercial exchange. Marketing Letters, 3(2), 171- 185.
  • Katsikeas, C. S., Paparoidamis, N. G., & Katsikea, E. (2004). Supply source selection criteria: The impact of supplier performance on distributor performance. Industrial Marketing Management, 33(8), 755-764.
  • Kern, T., & Blois, K. J. (2002). Norm development in outsourcing relationships. Journal of Information Technology, 17(1), 33-42.
  • Kern, T. (1997). The Gestalt of an information technology outsourcing relationship: an exploratory analysis. Proceedings of the eighteenth international conference on Information systems.
  • Kern, T., & Willcocks, L. (2000). Exploring information technology outsourcing relationships: theory and practice. The Journal of Strategic Information Systems, 9(4), 321-350.
  • Kim, S., & Young-Soo, C. (2003). Critical success factors for IS outsourcing implementation from an interorganizational relationship perspective. The journal of computer information systems, 43(4), 81-90.
  • Kliem, R. (2004). Managing the risks of offshore IT development projects. Information Systems Management, 21(3), 22-27.
  • Lee, J., & Kim, Y. (1999). Effect of partnership quality on IS outsourcing success: conceptual framework and empirical validation. Journal of Management Information Systems, 15(4), 29-61.
  • Loh, L., & Venkatraman, N. (1992). Determinants of information technology outsourcing: a cross-sectional analysis. Journal of Management Information Systems, 9(2), 7-24.
  • Macneil, I. R. (1977). Contracts: adjustment of long-term economic relations under classical, neoclassical, and relational contract law. Nw. UL Rev., 72, 854-904.
  • McFarlan, F. W., & Nolan, R. L. (1995). How to manage an IT outsourcing alliance. Sloan Management Review, 36(2), 9.
  • Michell, V., & Fitzgerald, G. (1997). The IT outsourcing market-place: vendors and their selection. Journal of Information Technology, 12(3), 223-237.
  • Patton, M. Q. (2002). Qualitative research and evaluation methods. California: Sage Publication.
  • Purnell, J., & Hough, R. (2012). Information Technology Systems at Airports: A Primer (Vol. 59): Transportation Research Board.
  • Solli-Sæther, H., & Gottschalk, P. (2010). Managing IT outsourcing performance. New York: Business Science Reference. SITA, (2015). Airline IT survey. SITA and Airline Business. Retrieved from https://www.sita.aero/globalassets/docs/surveys--reports/airline-it-trends-survey
  • Simmonds, A., & Gilmour, D. (2005). Governance of outsourcing: IT governance domain, practices and competncies. IT Governance Institute Publication. Retrieved from http://www.isaca.org/Knowledge- Center/Research/Documents/Governance-of-Outsourcing_res_Eng_0105.pdf (Erişim tarihi: 20.02.2015).
  • St Amant, K. (2009). IT Outsourcing: Concepts, Methodologies, Tools, and Applications. IGI Global.
  • Watjatrakul, B. (2014). Vendor selection strategy for IT outsourcing: the weighted-criteria evaluation technique. Journal of Enterprise Information Management, 27(2), 122-138.
  • Whitten, D., & Leidner, D. (2006). Bringing IT back: An analysis of the decision to backsource or switch vendors. Decision Sciences, 37(4), 605-621.
  • Willcocks, L., & Lacity, M. (1999). Information technology outsourcing: Practices, lessons and Prospects. Research Paper. Oxford: Templeton College.
  • Williamson, O. E. (1996). The mechanism of governance. New York: Oxford University Press Inc.
  • Yin, R. K., (1994). Case study research: design and methods. London: Sage.
  • Zaheer, A., McEvily, B., & Perrone, V. (1998). Does trust matter? Exploring the effects of interorganizational and interpersonal trust on performance. Organization science, 9(2), 141-159.
There are 38 citations in total.

Details

Primary Language Turkish
Subjects Economics
Journal Section Research Article
Authors

Dilek Erdoğan

Nuray Tokgöz This is me

Publication Date December 1, 2017
Submission Date October 8, 2017
Published in Issue Year 2017 ICMEB17 Özel Sayısı

Cite

APA Erdoğan, D., & Tokgöz, N. (2017). BİLGİ TEKNOLOJİLERİ DIŞ KAYNAK KULLANIMINDA KRİTİK TEDARİKÇİ SEÇİM KRİTERLERİNİN BELİRLENMESİ: HAVACILIK SEKTÖRÜNDE NİTEL BİR ARAŞTIRMA. Uluslararası Yönetim İktisat Ve İşletme Dergisi, 13(13), 68-83.