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THE RELATIONSHIP BETWEEN BENEFITS OF ERP IMPLEMENTATION AND SUPPLY CHAIN PERFORMANCE: A STUDY ON TURKISH MANUFACTURING FIRMS

Year 2020, Volume: 9 Issue: 1, 255 - 269, 30.06.2020

Abstract

This study aims to identify whether there
are relationships between the benefits of ERP Implementation (ERPI) and Supply
Chain Management Performance (SCMP) in Turkish manufacturing firms context. The
study includes a detailed literature review on both ERPI and SCMP. In this
direction, a questionnaire adopted from previous studies has been created. The relevant
questionnaire, which was obtained research ethics committee approval, was
applied to a randomly defined sample of 284 manufacturing firms from various
sectors. Obtained data was analyzed via the use of reliability, descriptive
statistics, correlations, factor and regression analyses. The results of the
study empirically proved that ERPI benefits are related to SCMP measures.

References

  • Aladwani, A.M. (2001). Change management strategies for successful ERP implementation. Business Process Management Journal, 7 (3), 266 – 275. Arif-Uz-Zaman, K. & Ahsan, A.M.N.N. (2014). Lean supply chain performance measurement, International Journal of Productivity and Performance Management, 63(5), 588 – 612. Assem, S.E.S., & Tharwat, A.E.F., & Rasmy, M.H. (2008). A quantitative model to predict the Egyptian ERP implementation success index. Business Process Management Journal, 14 (3), 288 – 306. Atılgan, C & Mccullen, P. (2011). Improving supply chain performance through auditing: a change management perspective, Supply Chain Management: An International Journal, 16(1), 11 – 19. Bai, C., Sarkis, J., Wei, X. & Koh, L. (2012). Evaluating ecological sustainable performance measures for supply chain management, Supply Chain Management: An International Journal, 17(1), 78 – 92. Banomyong, R. & Supatn, N. (2011). Developing a supply chain performance tool for SMEs in Thailand, Supply Chain Management: An International Journal, 16(1), 20 – 31. Beamon, B.M. (1999). Measuring supply chain performance, International Journal of Operations & Production Management, 19(3), 275 – 292. Beheshti, H.M., Blaylock, B.K., Henderson, D.A., & Lollar, J.G. (2014). Selection and critical success factors in successful ERP implementation. Competitiveness Review, 24 (4), 357 – 375. Bendoly, E., & Schoenherr, T. (2005). ERP system and implementation-process benefits. International Journal of Operations & Production Management, 25 (4), 304 – 319. Beske, P. & Seuring, S. (2014). Putting sustainability into supply chain management, Supply Chain Management: An International Journal, 19(3), 322 – 331. Cadden, T., Marshall, D. & Cao, G. (2013). Opposites attract: organisational culture and supply chain performance, Supply Chain Management: An International Journal, 18(1), 86 – 103. Chan, F.T.S. & Qi, H.J. (2003). An innovative performance measurement method for supply chain management, Supply Chain Management: An International Journal, 8(3), 209 – 223. Chavez, R., Fynes, B., Gimenez, C. & Wiengarten, F. (2012). Assessing the effect of industry clockspeed on the supply chain management practice-performance relationship, Supply Chain Management: An International Journal, 17(3), 235 – 248. Coronado, A.E., Chandra, M., Christian, L. & Mondragon, E.C. (2011). Measures for auditing performance and integration in closed-loop supply chains, Supply Chain Management: An International Journal, 16(1), 43 – 56. Dezdar, S., & Ainin, S. (2011). The influence of organizational factors on successful ERP implementation. Management Decision, 49 (6), 911 – 926. Doom, C., Milis, K., Poelmans, S., & Bloemen, E. (2010). Critical success factors for ERP implementations in Belgian SMEs. Journal of Enterprise Information Management, 23 (3), 378 - 406. Elnaby, H.R., Hwang, W., & Vonderembse, M.A. (2012). The impact of ERP implementation on organizational capabilities and firm performance. Benchmarking: An International Journal, 19 (4/5), 618 – 633. Esteves, J., (2009). A benefits realisation road-map framework for ERP usage in small and medium sized enterprises. Journal of Enterprise Information Management, 22 (1/2), 25 – 35. Field, J.M. & Meile, L.C. (2008). Supplier relations and supply chain performance in financial services processes, International Journal of Operations & Production Management, 28(2), 185 – 206. Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal, 13 (3), 329 – 347. Forslund, H. (2010). ERP systems' capabilities for supply chain performance management, Industrial Management & Data Systems, 110(3), 351 – 367. Forslund, H. (2015). Performance management process integration in retail supply chains, International Journal of Retail & Distribution Management, 43(7), 652 – 670. Françoise, O., Bourgault, M., & Pellerin, R. (2009). ERP implementation through critical success factors' management. Business Process Management Journal, 15 (3), 371 – 394. Garg, P., & Garg, A. (2014). Factors influencing ERP implementation in retail sector: an empirical study from India. Journal of Enterprise Information Management, 27 (4), 424 – 448. Gavidia, J.V. (2016). Impact of parent-subsidiary conflict on ERP implementation. Journal of Enterprise Information Management, 29 (1), 97 – 117. Grosvold, J., Hoejmose, S.U. & Roehrich, J.K. (2014). Squaring the circle, Supply Chain Management: An International Journal, 19(3), 292 – 305. Harland, C. (1997). Supply chain operational performance roles, Integrated Manufacturing Systems, 8(2), 70 – 78. Helo, P., Anussornnitisarn, P., & Phusavat, K. (2008). Expectation and reality in ERP implementation: consultant and solution provider perspective. Industrial Management & Data Systems, 108 (8), 1045 – 1059. Huang, M., Yen, G. & Liu, T. (2014). Reexamining supply chain integration and the supplier's performance relationships under uncertainty, Supply Chain Management: An International Journal, 19(1), 64 – 78. Huang, Y.Y., & Handfield, R.B. (2015). Measuring the benefits of ERP on supply management maturity model: a “big data” method. International Journal of Operations & Production Management, 35 (1), 2 – 25. Huang, Z., & Palvia, P. (2001). ERP implementation issues in advanced and developing countries. Business Process Management Journal, 7 (3), 276 – 284. Hwang, D. & Min, H. (2015). Identifying the drivers of enterprise resource planning and assessing its impacts on supply chain performances, Industrial Management & Data Systems, 115(3), 541 – 569. Jeong, J.S. & Hong, P. (2007). Customer orientation and performance outcomes in supply chain management, Journal of Enterprise Information Management, 20(5), 578 – 594. Kale, P.T., Banwait, S.S., & Laroiya, S.C. (2010). Performance evaluation of ERP implementation in Indian SMEs. Journal of Manufacturing Technology Management, 21 (6), 758 – 780. Katerattanakul, P., Lee, J.J., & Hong, S. (2014). Effect of business characteristics and ERP implementation on business outcomes. Management Research Review, 37 (2), 186 – 206. Laosirihongthong, T., Keah, D.A. & Tan, C. (2013). Green supply chain management practices and performance, Industrial Management & Data Systems, 113(8), 1088 – 1109. Lawrence, A., Yvette, N., Coulson-Thomas, M., Coulson-Thomas, C.J., & Ashurst, C. (2013). Ensuring benefits realisation from ERP II: the CSF phasing model. Journal of Enterprise Information Management, 26 (3), 218 – 234. Maditinos, D., Chatzoudes, D., & Tsairidis, C. (2011). Factors affecting ERP system implementation effectiveness. Journal of Enterprise Information Management, 25 (1), 60 – 78. Mehrjerdi, Y.Z. (2010). Enterprise resource planning: risk and benefit analysis. Business Strategy Series, 11 (5), 308 – 324. Micheli, G.J.L., Cagno, E. & Zorzini, M. (2008). Supply risk management vs supplier selection to manage the supply risk in the EPC supply chain, Management Research News, 31(11), 846 - 866. Nga, M.H., Felix, T.T., Chan, T.S., Chan, H.K., & Chung, S.H. (2011). Implementation of ERP of the Australian manufacturing companies. Industrial Management & Data Systems, 111 (1), 132 - 145. Okrent, M.D., & Vokurka, R.J. (2004). Process mapping in successful ERP implementations. Industrial Management & Data Systems, 104 (8), 637 – 643. Ortas, E., Moneva, J.M. & Álvarez, I. (2014). Sustainable supply chain and company performance, Supply Chain Management: An International Journal, 19(3), 332 – 350. Pamela, J., Zelbst, P.J., Green, K.W., Sower, V.E. & Reyes, P. (2009). Impact of supply chain linkages on supply chain performance, Industrial Management & Data Systems, 109(5), 665 - 682. Pan, K., Baptista, M., Guo, N., & Peng, C. (2011). Risks affecting ERP post-implementation. Journal of Manufacturing Technology Management, 22 (1), 107 – 130. Panayiotou, N.A., Gayialis, S.P., Evangelopoulos, N.P., & Katimertzoglou, P.K. (2015). A business process modeling-enabled requirements engineering framework for ERP implementation. Business Process Management Journal, 21 (3), 628 – 664. Papakiriakopoulos, D. & Pramatari, K. (2010). Collaborative performance measurement in supply chain, Industrial Management & Data Systems, 110(9), 1297 – 1318. Prajogo, D., Oke, A. & Olhager, J. (2016). Supply chain processes, International Journal of Operations & Production Management, 36(2), 220 – 238. Purwoko, B., Bintoro, K., Mangihut, T., Utomo, S., Putro, S., & Hermawan, P. (2015). Actors’ interaction in the ERP implementation literature. Business Process Management Journal, 21 (2), 222 – 249. Remus, U. (2007). Critical success factors for implementing enterprise portals. Business Process Management Journal, 13 (4), 538 – 552. Saatçioğlu, Ö.Y. (2009). What determines user satisfaction in ERP projects: benefits, barriers or risks?. Journal of Enterprise Information Management, 22 (6), 690 – 708. Schaltegger, S. & Burritt, R. (2014). Measuring and managing sustainability performance of supply chains, Supply Chain Management: An International Journal, 19(3), 232 – 241. Schniederjans, D., & Yadav, S. (2013). Successful ERP implementation: an integrative model. Business Process Management Journal, 19 (2), 364 – 398. Snider, B., Silveira, G.C.J., & Balakrishnan, J. (2009). ERP implementation at SMEs: analysis of five Canadian cases. International Journal of Operations & Production Management, 29 (1), 4 – 29. Soja, P. (2006). Success factors in ERP systems implementations. Journal of Enterprise Information Management, 19 (4), 418 – 433. Soja, P. (2008). Examining the conditions of ERP implementations: lessons learnt from adopters. Business Process Management Journal, 14 (1), 105 – 123. Stewart, G. (1995). Supply chain performance benchmarking study reveals keys to supply chain excellence, Logistics Information Management, 8(2), 38 – 44. Storey, J.J., Emberson, C., Godsell, J. & Harrison, A. (2006). Supply chain management: theory, practice and future challenges, International Journal of Operations & Production Management, 26(7), 754 – 774. Tummala, R. & Schoenherr, T. (2011). Assessing and managing risks using the Supply Chain Risk Management Process (SCRMP), Supply Chain Management: An International Journal, 16(6), 474 – 483. Udechukwu, S.U., & Al Said, O. (2010). ERP implementation in Omantel: a case study. Industrial Management & Data Systems, 110 (1), 78 – 92. Vanichchinchai, A. (2014). Supply chain management, supply performance and total quality management, International Journal of Organizational Analysis, 22(2), 126 – 148. Varsei, M., Soosay, C., Fahimnia, B. & Sarkis, J. (2014). Framing sustainability performance of supply chains with multidimensional indicators, Supply Chain Management: An International Journal, 19(3), 242 – 257. Wang, Z. & Sarkis, J. (2013). Investigating the relationship of sustainable supply chain management with corporate financial performance, International Journal of Productivity and Performance Management, 62(8), 871 – 888. Willis, T.H., & Willis-Brown, A.H. (2002). Extending the value of ERP. Industrial Management & Data Systems, 102 (1), 35 – 38. Won, C., Ik-Whan, L., Kwon, G. & Severance, D. (2007). Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer, Supply Chain Management: An International Journal, 12(6), 444 – 452. Yang, C. & Su, Y. (2009). The relationship between benefits of ERP systems implementation and its impacts on firm performance of SCM, Journal of Enterprise Information Management, 22(6), 722 – 752. Yew, C., Jan, W., Arlbjørn, S. & Johansen, J. (2005). Supply chain management practices in toy supply chains, Supply Chain Management: An International Journal, 10(5), 367 – 378. Yu, C-S. (2005). Causes influencing the effectiveness of the post-implementation ERP system. Industrial Management & Data Systems, 105 (1), 115 – 132. Žabjek, D., Kovačič, A., & Štemberger, M.I. (2009). The influence of business process management and some other CSFs on successful ERP implementation. Business Process Management Journal, 15 (4), 588 – 608. Zailani, S. & Rajagopal, P. (2005). Supply chain integration and performance: US versus East Asian companies, Supply Chain Management: An International Journal, 10(5), 379 – 393.

ERP İMPLEMENTASYONUNUN FAYDALARI VE TEDARİK ZİNCİRİ PERFORMANSI ARASINDAKİ İLİŞKİ: TÜRK İMALAT İŞLETMELERİNDE BİR ARAŞTIRMA

Year 2020, Volume: 9 Issue: 1, 255 - 269, 30.06.2020

Abstract

Bu çalışma, Türk imalat işletmelerinde
Tedarik Zinciri Yönetimi Performansı (SCMP) ve ERP İmplementasyonunun (ERPI)
faydaları arasında ilişki olup olmadığını belirlemeyi hedeflemektedir.
Araştırma, ERPI ve SCMP üzerine detaylı bir literatür değerlendirmesini
içermektedir. Bu doğrultuda; daha önce yapılmış çalışmalardan elde edinilen bir
anket oluşturulmuştur. Etik kurul izni alınan ilgili anket, çeşitli
sektörlerden rastgele seçilen 284 imalat işletmesine uygulanmıştır. Elde edilen
veriler, güvenilirlik, tanımlayıcı istatistikler, korelasyon, faktör ve regresyon
analizleri kullanılarak değerlendirilmiştir. Çalışmanın sonuçları, ERPI
faydalarının SCMP ölçütleriyle ilişkili olduğunu ampirik olarak kanıtlamıştır.

References

  • Aladwani, A.M. (2001). Change management strategies for successful ERP implementation. Business Process Management Journal, 7 (3), 266 – 275. Arif-Uz-Zaman, K. & Ahsan, A.M.N.N. (2014). Lean supply chain performance measurement, International Journal of Productivity and Performance Management, 63(5), 588 – 612. Assem, S.E.S., & Tharwat, A.E.F., & Rasmy, M.H. (2008). A quantitative model to predict the Egyptian ERP implementation success index. Business Process Management Journal, 14 (3), 288 – 306. Atılgan, C & Mccullen, P. (2011). Improving supply chain performance through auditing: a change management perspective, Supply Chain Management: An International Journal, 16(1), 11 – 19. Bai, C., Sarkis, J., Wei, X. & Koh, L. (2012). Evaluating ecological sustainable performance measures for supply chain management, Supply Chain Management: An International Journal, 17(1), 78 – 92. Banomyong, R. & Supatn, N. (2011). Developing a supply chain performance tool for SMEs in Thailand, Supply Chain Management: An International Journal, 16(1), 20 – 31. Beamon, B.M. (1999). Measuring supply chain performance, International Journal of Operations & Production Management, 19(3), 275 – 292. Beheshti, H.M., Blaylock, B.K., Henderson, D.A., & Lollar, J.G. (2014). Selection and critical success factors in successful ERP implementation. Competitiveness Review, 24 (4), 357 – 375. Bendoly, E., & Schoenherr, T. (2005). ERP system and implementation-process benefits. International Journal of Operations & Production Management, 25 (4), 304 – 319. Beske, P. & Seuring, S. (2014). Putting sustainability into supply chain management, Supply Chain Management: An International Journal, 19(3), 322 – 331. Cadden, T., Marshall, D. & Cao, G. (2013). Opposites attract: organisational culture and supply chain performance, Supply Chain Management: An International Journal, 18(1), 86 – 103. Chan, F.T.S. & Qi, H.J. (2003). An innovative performance measurement method for supply chain management, Supply Chain Management: An International Journal, 8(3), 209 – 223. Chavez, R., Fynes, B., Gimenez, C. & Wiengarten, F. (2012). Assessing the effect of industry clockspeed on the supply chain management practice-performance relationship, Supply Chain Management: An International Journal, 17(3), 235 – 248. Coronado, A.E., Chandra, M., Christian, L. & Mondragon, E.C. (2011). Measures for auditing performance and integration in closed-loop supply chains, Supply Chain Management: An International Journal, 16(1), 43 – 56. Dezdar, S., & Ainin, S. (2011). The influence of organizational factors on successful ERP implementation. Management Decision, 49 (6), 911 – 926. Doom, C., Milis, K., Poelmans, S., & Bloemen, E. (2010). Critical success factors for ERP implementations in Belgian SMEs. Journal of Enterprise Information Management, 23 (3), 378 - 406. Elnaby, H.R., Hwang, W., & Vonderembse, M.A. (2012). The impact of ERP implementation on organizational capabilities and firm performance. Benchmarking: An International Journal, 19 (4/5), 618 – 633. Esteves, J., (2009). A benefits realisation road-map framework for ERP usage in small and medium sized enterprises. Journal of Enterprise Information Management, 22 (1/2), 25 – 35. Field, J.M. & Meile, L.C. (2008). Supplier relations and supply chain performance in financial services processes, International Journal of Operations & Production Management, 28(2), 185 – 206. Finney, S., & Corbett, M. (2007). ERP implementation: a compilation and analysis of critical success factors. Business Process Management Journal, 13 (3), 329 – 347. Forslund, H. (2010). ERP systems' capabilities for supply chain performance management, Industrial Management & Data Systems, 110(3), 351 – 367. Forslund, H. (2015). Performance management process integration in retail supply chains, International Journal of Retail & Distribution Management, 43(7), 652 – 670. Françoise, O., Bourgault, M., & Pellerin, R. (2009). ERP implementation through critical success factors' management. Business Process Management Journal, 15 (3), 371 – 394. Garg, P., & Garg, A. (2014). Factors influencing ERP implementation in retail sector: an empirical study from India. Journal of Enterprise Information Management, 27 (4), 424 – 448. Gavidia, J.V. (2016). Impact of parent-subsidiary conflict on ERP implementation. Journal of Enterprise Information Management, 29 (1), 97 – 117. Grosvold, J., Hoejmose, S.U. & Roehrich, J.K. (2014). Squaring the circle, Supply Chain Management: An International Journal, 19(3), 292 – 305. Harland, C. (1997). Supply chain operational performance roles, Integrated Manufacturing Systems, 8(2), 70 – 78. Helo, P., Anussornnitisarn, P., & Phusavat, K. (2008). Expectation and reality in ERP implementation: consultant and solution provider perspective. Industrial Management & Data Systems, 108 (8), 1045 – 1059. Huang, M., Yen, G. & Liu, T. (2014). Reexamining supply chain integration and the supplier's performance relationships under uncertainty, Supply Chain Management: An International Journal, 19(1), 64 – 78. Huang, Y.Y., & Handfield, R.B. (2015). Measuring the benefits of ERP on supply management maturity model: a “big data” method. International Journal of Operations & Production Management, 35 (1), 2 – 25. Huang, Z., & Palvia, P. (2001). ERP implementation issues in advanced and developing countries. Business Process Management Journal, 7 (3), 276 – 284. Hwang, D. & Min, H. (2015). Identifying the drivers of enterprise resource planning and assessing its impacts on supply chain performances, Industrial Management & Data Systems, 115(3), 541 – 569. Jeong, J.S. & Hong, P. (2007). Customer orientation and performance outcomes in supply chain management, Journal of Enterprise Information Management, 20(5), 578 – 594. Kale, P.T., Banwait, S.S., & Laroiya, S.C. (2010). Performance evaluation of ERP implementation in Indian SMEs. Journal of Manufacturing Technology Management, 21 (6), 758 – 780. Katerattanakul, P., Lee, J.J., & Hong, S. (2014). Effect of business characteristics and ERP implementation on business outcomes. Management Research Review, 37 (2), 186 – 206. Laosirihongthong, T., Keah, D.A. & Tan, C. (2013). Green supply chain management practices and performance, Industrial Management & Data Systems, 113(8), 1088 – 1109. Lawrence, A., Yvette, N., Coulson-Thomas, M., Coulson-Thomas, C.J., & Ashurst, C. (2013). Ensuring benefits realisation from ERP II: the CSF phasing model. Journal of Enterprise Information Management, 26 (3), 218 – 234. Maditinos, D., Chatzoudes, D., & Tsairidis, C. (2011). Factors affecting ERP system implementation effectiveness. Journal of Enterprise Information Management, 25 (1), 60 – 78. Mehrjerdi, Y.Z. (2010). Enterprise resource planning: risk and benefit analysis. Business Strategy Series, 11 (5), 308 – 324. Micheli, G.J.L., Cagno, E. & Zorzini, M. (2008). Supply risk management vs supplier selection to manage the supply risk in the EPC supply chain, Management Research News, 31(11), 846 - 866. Nga, M.H., Felix, T.T., Chan, T.S., Chan, H.K., & Chung, S.H. (2011). Implementation of ERP of the Australian manufacturing companies. Industrial Management & Data Systems, 111 (1), 132 - 145. Okrent, M.D., & Vokurka, R.J. (2004). Process mapping in successful ERP implementations. Industrial Management & Data Systems, 104 (8), 637 – 643. Ortas, E., Moneva, J.M. & Álvarez, I. (2014). Sustainable supply chain and company performance, Supply Chain Management: An International Journal, 19(3), 332 – 350. Pamela, J., Zelbst, P.J., Green, K.W., Sower, V.E. & Reyes, P. (2009). Impact of supply chain linkages on supply chain performance, Industrial Management & Data Systems, 109(5), 665 - 682. Pan, K., Baptista, M., Guo, N., & Peng, C. (2011). Risks affecting ERP post-implementation. Journal of Manufacturing Technology Management, 22 (1), 107 – 130. Panayiotou, N.A., Gayialis, S.P., Evangelopoulos, N.P., & Katimertzoglou, P.K. (2015). A business process modeling-enabled requirements engineering framework for ERP implementation. Business Process Management Journal, 21 (3), 628 – 664. Papakiriakopoulos, D. & Pramatari, K. (2010). Collaborative performance measurement in supply chain, Industrial Management & Data Systems, 110(9), 1297 – 1318. Prajogo, D., Oke, A. & Olhager, J. (2016). Supply chain processes, International Journal of Operations & Production Management, 36(2), 220 – 238. Purwoko, B., Bintoro, K., Mangihut, T., Utomo, S., Putro, S., & Hermawan, P. (2015). Actors’ interaction in the ERP implementation literature. Business Process Management Journal, 21 (2), 222 – 249. Remus, U. (2007). Critical success factors for implementing enterprise portals. Business Process Management Journal, 13 (4), 538 – 552. Saatçioğlu, Ö.Y. (2009). What determines user satisfaction in ERP projects: benefits, barriers or risks?. Journal of Enterprise Information Management, 22 (6), 690 – 708. Schaltegger, S. & Burritt, R. (2014). Measuring and managing sustainability performance of supply chains, Supply Chain Management: An International Journal, 19(3), 232 – 241. Schniederjans, D., & Yadav, S. (2013). Successful ERP implementation: an integrative model. Business Process Management Journal, 19 (2), 364 – 398. Snider, B., Silveira, G.C.J., & Balakrishnan, J. (2009). ERP implementation at SMEs: analysis of five Canadian cases. International Journal of Operations & Production Management, 29 (1), 4 – 29. Soja, P. (2006). Success factors in ERP systems implementations. Journal of Enterprise Information Management, 19 (4), 418 – 433. Soja, P. (2008). Examining the conditions of ERP implementations: lessons learnt from adopters. Business Process Management Journal, 14 (1), 105 – 123. Stewart, G. (1995). Supply chain performance benchmarking study reveals keys to supply chain excellence, Logistics Information Management, 8(2), 38 – 44. Storey, J.J., Emberson, C., Godsell, J. & Harrison, A. (2006). Supply chain management: theory, practice and future challenges, International Journal of Operations & Production Management, 26(7), 754 – 774. Tummala, R. & Schoenherr, T. (2011). Assessing and managing risks using the Supply Chain Risk Management Process (SCRMP), Supply Chain Management: An International Journal, 16(6), 474 – 483. Udechukwu, S.U., & Al Said, O. (2010). ERP implementation in Omantel: a case study. Industrial Management & Data Systems, 110 (1), 78 – 92. Vanichchinchai, A. (2014). Supply chain management, supply performance and total quality management, International Journal of Organizational Analysis, 22(2), 126 – 148. Varsei, M., Soosay, C., Fahimnia, B. & Sarkis, J. (2014). Framing sustainability performance of supply chains with multidimensional indicators, Supply Chain Management: An International Journal, 19(3), 242 – 257. Wang, Z. & Sarkis, J. (2013). Investigating the relationship of sustainable supply chain management with corporate financial performance, International Journal of Productivity and Performance Management, 62(8), 871 – 888. Willis, T.H., & Willis-Brown, A.H. (2002). Extending the value of ERP. Industrial Management & Data Systems, 102 (1), 35 – 38. Won, C., Ik-Whan, L., Kwon, G. & Severance, D. (2007). Relationship between supply chain performance and degree of linkage among supplier, internal integration, and customer, Supply Chain Management: An International Journal, 12(6), 444 – 452. Yang, C. & Su, Y. (2009). The relationship between benefits of ERP systems implementation and its impacts on firm performance of SCM, Journal of Enterprise Information Management, 22(6), 722 – 752. Yew, C., Jan, W., Arlbjørn, S. & Johansen, J. (2005). Supply chain management practices in toy supply chains, Supply Chain Management: An International Journal, 10(5), 367 – 378. Yu, C-S. (2005). Causes influencing the effectiveness of the post-implementation ERP system. Industrial Management & Data Systems, 105 (1), 115 – 132. Žabjek, D., Kovačič, A., & Štemberger, M.I. (2009). The influence of business process management and some other CSFs on successful ERP implementation. Business Process Management Journal, 15 (4), 588 – 608. Zailani, S. & Rajagopal, P. (2005). Supply chain integration and performance: US versus East Asian companies, Supply Chain Management: An International Journal, 10(5), 379 – 393.
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Details

Primary Language English
Journal Section Makaleler
Authors

Arif Selim Eren 0000-0001-7274-1113

Oğuz Emre Balkar 0000-0001-5853-0926

Publication Date June 30, 2020
Submission Date May 7, 2020
Published in Issue Year 2020 Volume: 9 Issue: 1

Cite

APA Eren, A. S., & Balkar, O. E. (2020). THE RELATIONSHIP BETWEEN BENEFITS OF ERP IMPLEMENTATION AND SUPPLY CHAIN PERFORMANCE: A STUDY ON TURKISH MANUFACTURING FIRMS. İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi, 9(1), 255-269.

İnönü Üniversitesi Uluslararası Sosyal Bilimler Dergisi 

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