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The Effect of Employee Voice on Happiness at Work and the Mediating Role of Work Friendship

Year 2024, Issue: 11, 463 - 493, 15.03.2024

Muhammet Ali Çelebi

https://doi.org/10.56720/mevzu.1426312

Abstract

This study focuses on employee voice, which is a proactive behavior. The purpose of the research is to determine the effect of employees voluntarily conveying their suggestions, concerns, and work-related opinions to someone in a higher organizational position on employees' happiness at work, and whether there is a role of work friendship in the process. For this purpose, data was collected from 458 people working in the service sector in Karaman. Quantitative method was preferred in the study. The data collected through the survey was subjected to statistical analysis and research findings were obtained. As a result of the correlation analysis, significant positive relationships were determined between employee voice, work engagement, one of the sub-dimensions of happiness at work, and organizational commitment. A positive significant relationship was found between employee voice and friendship opportunity and friendship degree, which are the sub-dimensions of workplace friendship. Positive significant relationships were found between the sub-dimensions of friendship at work and the sub-dimensions of happiness at work. As a result of the regression analysis conducted for the hypothesis tests of the research, it was found that employee voice affects the sub-dimensions of happiness at work (work engagement and organizational commitment) and workplace friendship (friendship opportunity, degree of friendship) has a mediating role. All findings obtained were discussed within the scope of the literature.

Keywords

Employee Voice Happiness at Work Work Friendship

References

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Çalışan Sesliliğinin İş Yerindeki Mutluluğa Etkisi ve İş Arkadaşlığının Aracılık Rolü

Year 2024, Issue: 11, 463 - 493, 15.03.2024

Muhammet Ali Çelebi

https://doi.org/10.56720/mevzu.1426312

Abstract

Bu çalışma, proaktif bir davranış olan çalışan sesliliğine odaklanmakta-dır. Çalışanların önerilerini, endişelerini, işle ilgili görüşlerini daha yüksek bir organizasyonel pozisyondaki birine gönüllü olarak iletmelerinin çalışanların iş yerinde mutlu olmalarında etkisinin ne olduğu ve bu süreçte iş arkadaşlığının rolünün olup olmadığı araştırmanın amacını oluşturmaktadır. Bu amaçla Karaman’da hizmet sektöründe çalışan 458 kişiden veri toplanmıştır. Çalışmada nicel yöntem tercih edilmiştir. Anket yoluyla toplanan veriler istatistiki analizlere tabi tutulmuş ve araştırma bulguları elde edilmiştir. Korelasyon analizi sonucunda çalışan sesliliği ile işyerinde mutluluğun alt boyutlarından işe tutulma ve örgütsel bağlılık arasında anlamlı pozitif ilişkiler tespit edilmiştir. Çalışan sesliliği ile iş yeri arkadaşlığının alt boyutları olan arkadaşlık fırsatı ve arkadaşlık derecesi arasında pozitif yönde anlamlı ilişki tespit edilmiştir. İş yerinde arkadaşlığın alt boyutları ile iş yerinde mutluluğun alt boyutları arasında pozitif anlamlı ilişkiler bulunmuştur. Araştırmanın hipotez testleri için yapılan regresyon analizi sonucunda çalışan sesliliğinin işyerinde mutluğun alt boyutlarını (işe tutulma ve örgütsel bağlılık) etkilediği ve iş yeri arkadaşlığının (arkadaşlık fırsatı, arkadaşlık derecesi) aracılık rolünün bulunduğu bulgularına ulaşılmıştır. Elde edilen tüm bulgular literatür kapsamında tartışılmıştır.

Keywords

Çalışan Sesliliği İş Yerindeki Mutluluk İş Arkadaşlığı

References

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  • Allen, Natalie J. - Meyer, John P. “The measurement and antecedents of affective, continuance and normative commitment to the organization”. Journal of Occupational Psychology 63/1 (1990), 1–18. https://doi.org/10.1111/j.2044-8325.1990.tb00506.x
  • Aziri, B. “Job satisfaction: A literature review”. Management Research & Practice 3/4 (2011), 77–86. https://doi.org/10.1254/jjp.31.1037
  • Babadağ, Mustafa - Dalgın, Taner. “Yaratıcı örgüt ikliminin çalışan sesliliği üzerindeki etkisinde duygusal zekânın destekleyici rolü.” Alanya Akademik Bakış 4/3 (2020), 1057–1081. https://doi.org/10.29023/alanyaakademik.670259
  • Bader, Hind A.M. vd. “Workplace friendships among bank mployees in Eastern Libya”. Digest of Middle East Studies 22/1 (2013), 94–116. https://doi.org/10.1111/dome.12020
  • Bakker, Arnold B - Demerouti, Evangelia. “Towards a model of work engagement Work engagement”. Career Development International 13/3 (2008), 209–223. https://doi.org/10.1108/13620430810870476
  • Baumeister, Roy F. - Leary, Mark R. “The need to belong: Desire for interpersonal attachments as a fundamental human motivation”. Psychological Bulletin 117/3 (1995), 497–529. https://doi.org/10.4324/9781351153683-3
  • Berman, Evan M. vd. “Workplace relations: Friendship patterns and consequences (according to managers)”. Public Administration Review 62/2 (2002), 217–230. https://doi.org/10.1111/0033-3352.00172
  • Bilginoğlu, Elif - Yozgat, Uğur. “İşyerinde mutluluk ölçeği Türkçe formunun geçerlilik ve güvenilirlik çalışması”. Journal of Yasar University 15/Special Issue (2020), 201–206.
  • Boehm, Julia K. - Lyubomirsky, Sonja. “Does happiness promote career success?” Journal of Career Assessment 16/1 (2008), 101–116. https://doi.org/10.1177/1069072707308140
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  • Çelebi, Muhammet Ali. “Örgütsel kimlik-iş tatmini ilişkisinde işe tutulmanın aracılık rolü”. Journal of Emerging Economies and Policy 6/Special Issue (2021), 41–51.
  • Çetin, Şahin - Çakmakçı, Cahit. “Çalışan sesliliği ölçeğini Türkçeye uyarlama çalışması”. Kara Harp Okulu Bilim Dergisi 22/2 (2012), 1–19.
  • Çöl, Güner - Gül, Hasan. “Kişisel özelliklerin örgütsel bağlılık üzerine etkileri ve kamu üniversitelerinde bir uygulama”. Atatürk Üniversitesi İktisadi ve İdari Bilimler Dergisi 19/1 (2005), 291–306.
  • Cropanzano, Russell - Mitchell, Marie S. “Social exchange theory: An Interdisciplinary review”. Journal of Management 31/6 (2005), 874–900. https://doi.org/10.1177/0149206305279602
  • Düğer, Yavuz Selim. “Lider-üye etkileşiminin çalışan sesliliği ve işten ayrılma niyeti üzerindeki etkisi:Psikolojik güçlendirmenin düzenleyici rolü”. Gaziantep University Journal of Social Sciences 19/3 (2020), 1215–1236.
  • Dutta, Debolina vd. “Augmented employee voice and employee engagement using artificial intelligence-enabled chatbots: a field study”. International Journal of Human Resource Management 34/12 (2023), 2451–2480. https://doi.org/10.1080/09585192.2022.2085525
  • Dutton, J. E. - Ragins, B. R. Exploring positive relationships at work: Building a theoretical and research foundation. Psychology Press, 2017.
  • Dyne, L Van - LePine, J. “Helping and voice extra-role behaviors: Evidence of construct and predictive validity”. Academy of Management Journal 41/1 (1998), 108–119. https://doi.org/https://www.jstor.org/stable/256902
  • Dyne, Linn Van vd. “Conceptualizing employee silence and employee voice as multidimensional constructs”. Journal of Management Studies 40/6 (2003), 1359–1392. https://doi.org/10.1111/1467-6486.00384
  • Erdem, Ahmet Tuncay. “Örgütsel etik iklim algısının çalışan sesliliği davranışına etkisinde psikolojik güvenliğin aracı etkisi: Vakıf üniversitelerine yönelik bir araştırma.” Selçuk Üniversitesi Sosyal Bilimler Meslek Yüksekokulu Dergisi 24/1 (2021), 57–70. https://doi.org/10.29249/selcuksbmyd.832859
  • Farndale, E vd. “The influence of perceived employee voice on organizational commitment: An exchange perspective”. Human Resource Management 50/1 (2011), 113–129. https://doi.org/10.1002/hrm.20404 Fisher, Cynthia D. “Happiness at work”. International Journal of Management Reviews 12 (2010), 384–412. https://doi.org/10.1111/j.1468-2370.2009.00270.x
  • Gizlier, Ömer. “Algılanan aşırı nitelikliliğin çalışan sesliliği üzerindeki etkisi”. Beykoz Akademi Dergisi 9/1 (2021), 57–67. https://doi.org/10.14514/byk.m.26515393.2021.9/1.57-67
  • Göktaş Kulualp, Hatice. “Çalışan sessizliği ile bazı kişisel ve örgütsel özellikler arasındaki ilişkinin belirlenmesi: Öğretim elemanları üzerine bir araştırma”. Ege Academic Review 16/4 (2016), 745–761. https://doi.org/10.21121/eab.2016.482
  • Griffin, Mark A. vd. “A New Model of Work Role Performance: Positive Behavior in Uncertain and Interdependent Contexts”. The Academy of Management Journal 50/2 (2007), 327–347. https://www.jstor.org/stable/20159857
  • Griffin, Mark A vd. “A new model of work role performance: Positive behavior in uncertain and interdependent contexts”. Academy of Management Journal 50/2 (2007), 327–347. https://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.331.689&rep=rep1&type=pdf
  • Hsiung, Hsin-Hua. “Authentic leadership and employee voice behavior: A multi-level psychological process”. J Bus Ethics 107 (2012), 349–361. https://doi.org/10.1007/s10551-011-1043-2
  • Kahn, William A. “Psychological conditions of personal engagement and disengagement at work”. Academy of Management Journal 33/4 (1990), 692–724. https://doi.org/10.5465/256287
  • Kahn, William A. “To be fully there: Psychological presence at work”. Human Relations 45/4 (1992), 321–349. https://doi.org/10.1177/001872679204500402
  • Karabey, Canan Nur - Alioğulları, Zişan Duygu. “Etik liderlik, politik beceri ve güç mesafesi yöneliminin çalışan sesliliğine etkisi”. Atatürk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi 24/(Aralık Özel Sayı) (2020), 37–56.
  • Liang, Jian vd. “Psychological antecedents of promotive and prohibitive voice: A two-wave examination”. Academy of Management Journal 55/1 (2012), 71–92.
  • Locke, Edwin A. “What is job satisfaction?” Organızatıonal Behavıor And Human Performance 4 (1969), 309–336.
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Details

Primary Language Turkish
Subjects Strategy, Management and Organisational Behaviour (Other)
Journal Section Articles
Authors

Muhammet Ali Çelebi 0000-0003-3892-1879

Publication Date March 15, 2024
Submission Date January 26, 2024
Acceptance Date March 10, 2024
Published in Issue Year 2024 Issue: 11

Cite

ISNAD Çelebi, Muhammet Ali. “Çalışan Sesliliğinin İş Yerindeki Mutluluğa Etkisi Ve İş Arkadaşlığının Aracılık Rolü”. Mevzu – Sosyal Bilimler Dergisi 11 (March 2024), 463-493. https://doi.org/10.56720/mevzu.1426312.
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