BibTex RIS Cite

AKDENİZ BÖLGESİ'NDEKİ SAĞLIK KURULUŞLARININ WEB SİTELERİNİN KARŞILAŞTIRMALI OLARAK ANALİZİ

Year 2016, Issue: 17, 210 - 234, 21.04.2016
https://doi.org/10.18092/ijeas.46769

Abstract

Bu çalışmada Akdeniz Bölgesi'ndeki 152 sağlık kuruluşun web sitelerindeki bilgilerin yeterliliği kamu, özel ve il kapsamında karşılaştırmalı olarak analiz edilmeye çalışılmıştır. Sağlık kuruluşlarının web sitelerinin genel olarak randevu sistemleri, kurumda çalışan hekimlerin bilgileri ve laboratuar sonuçlarını görüntüleme işlemleri gibi önemli konularda yeterli düzeyde bilgiye yer verdiği gözlemlenmiştir. Yabancı hastalar için verilen bilgi, sanal gezinti, danışman hekim bilgisi, e-bülten/e-dergi ve Türkçe dışında dil gibi konularda ise sağlık kuruluşların web sitelerindeki bilgilerin genel olarak yetersiz kaldığı tespit edilmiştir. Kamu ve özel sağlık kuruluşlarının karşılaştırılmasında da kamu sağlık kuruluşları web sitelerinin kurum hakkındaki güncel konular, servislerin listesi, genel sağlık bilgisi, randevu işlemleri ve laboratuar sonuçları konusunda yeterli düzeyde bilgiye yer verdiği gözlemlenmiştir. Özel sağlık kuruluşları web sitelerinin ise hastane logosu, servislerin listesi, misyon/vizyon ifadeleri, kurum hekimleri bilgisi, randevu işlemleri ve anlaşmalı kurumlar konusunda yeterli düzeyde bilgiye yer verdiği ortaya belirlenmiştir. Sonuç olarak, Akdeniz Bölgesi’ndeki sağlık kuruluşları web sitelerinin temel bilgileri verme konusunda yeterli olduğu fakat fark yaratacak alanlarda bilgi verme konusunda ise yetersiz olduğu gözlemlenmiştir. Sağlık kuruluşunun markalaşmasını isteyen ve yeni müşteriler kazanarak daha fazla gelir elde etmeyi amaçlayan kuruluşlar web sayfalarına daha fazla önem vermelidirler. 

References

  • Abuelrub, E. and Hasan, L. (2011). Assessing The Quality Of Web Sites. Applied Computing and Informatics 9 – Elseiver Journals, 11-29
  • Boyington, A.R., Jones, C.B. and Wilson, D.L. (2006). The Presence Of Nursing on Hospital Web Sites. Nursing Research, 55(2), 103-109
  • Chang, L. and Arnett, K.P. (2000). Exploring The Factors Associated With Web Site Success in The Context Of Electronic Commerce. Information Management 38 - Elseiver Journals, 23-33
  • Chronaki, C.E., Kauroubali, A., Stathopoulou, A., Roumeliotaki, O.E., Esterle, L. and Tsiknakis, M. (2007). Internet Use For Health and Illness in Greece. Preliminary Results Of a European Study on E-Health Consumer Trends. Achieves of Hellenic Medicine, 24(5), 440-457
  • Cline, R.J.W., and Haynes, K.M. (2001). Consumer Health Information Seeking on The Internet: The State Of The Art. Health Education Research-Oxford Journal, 16(6), 671-692
  • Eysenbach, G. and Kohler, C. (2003). What is The Prevelance Of Health-Related Searches on The World Wide Web? Qualitative and Qauntitative Analysis Of Se-arch Engine Queries on The Internet. AMIA Annual Symposium Proceedings
  • Ford, E.W., Huerta, T.R., Schilhavy, R., and Menachemi, N. (2012). Effective US Health System Websites: Establishing Benchmarks and Standarts For Effective Consumer Engagement. Journal of Healthcare Management, 57(1), 47-64
  • Ford, E.W., Huerta, T.R., Schilhavy, R., and Menachemi, N. (2013). Patient Satis-faction Scores and Their Relationship to Hospital Website Quality Measures. Health Marketing Quarterly – Routledge, 30, 334-348
  • Fox, S. (2011). The Social Life Of Health Information, A Project of The Pew Rese-arch Center, May 12, http://www.pewinternet.org/2011/05/12/the-social-life-of- health-information-2011/ (Erişim: 15.09.2015)
  • Kelly, L., Jenkinson, C. and Ziebland, S. (2013). Measuring The Effects Of Online Health Information For Patients: Item Generation For an E-Health Impact Questi-onnaire. Patient Education And Counseling 93 – Elsevier Journals, 433-438
  • Knapp, L. and Campbell, E.H. (2010). The Importence Of Corporate Identity, EHC (brand your world), EHCincorporated.com (Erişim: 11.09.2015)
  • Kraljic, N. (2008). Interactive Video Virtual Tours, http://www.cescg.org/CESCG- 2008/papers/Sarajevo-Nermina-Kraljic.pdf (Erişim: 10.09.2015)
  • Leite, P., Gonçalves, J., Teixeira, P. and Rocha, A. (2014). Towards A Model Fort The Measurement Of Data Quality in Websites. New Review of Hypermedia and Multimedia, 20(4), 301-316
  • Linton, L. (2015). The Importence Of Newsletters in Business, http://smallbusiness.chron.com/importance-newsletters-business-61725.html (Eri-şim: 10.09.2015)
  • Liu, X., Bao, Z., Liu, H. and Wang, Z. (2011). The Quality and Characteristics Of Leading General Hospitals’ Websites in China. J. Med. Syst., 35, 1553-1562
  • Maifredi, G., Orizio, G., Bressanelli, M., Domenighini, Gasporatti, C., Perini, E., Cai-mi, L., Schulz P.J. and Gelatti, U. (2010). Italian Hospitals on The Web: A Cross-Sectional Analysis Of Official Websites. BMC-Medical Informatics&Decision Ma-king, 10(17), 1-13
  • Mangotra, M. and Mahajan, R. (2012). Assessment Of Hospital Websites As Poten-tial Km Tools: A study Of Indian Hospitals. The JUP Journal of Knowledge Mana-gement, 5(4), 14-25
  • Ochinowski, T., Kisielnicki, J., Kodwani, A.D., Tsai, H.Y. and Strocka, M. (2013). Hospital’s Websites And Virtual Health Support Community – A Cross-Cultural Contribution to The Issue, Procedia Technology 9 – Elsevier Journals, 1182-1191
  • Ornes, L.L., Paulson, P. and Snyder, K. (2014). A Tool to Evaluate Your Website For Patient Engagement. International Journal of Healthcare Management, 7(2), 69-74
  • Patsioura, F., Kitsiou, S. and Markos, A. (2009). Evaluation Of Greek Public Hospi-tal Websites. International Conference on E-Business, 223-229
  • Rafe, V. and Monfaredzadeh, M. (2012). A Qualitative Framework to Assess Hos-pital / Medical Websites. J. Med. Syst., 36, 2927-2939
  • Ramazanoğlu, F. ve Bahçeci, B. (2006). Örgütlerde Misyon ve Vizyon Kavramı. Doğu Anadolu Bölgeleri Araştırmaları, 52-56
  • Randeree, E. and Rao, H.R. (2004). E-Health and Assurance: Curing Hospital Web Sites. International Journal of Electronic Healthcare, 1(1), 33-46
  • Sadeghein, R., Khoshalhan, F. and Homayoun, S. (2012). A Website Evaluation Of Travel Agencies in Iran: An Adoption Level and Value Creation Approach. Inter-national Journal of Advanced Information Technology, 2(6), 2-11
  • Sarp, N. (2014). Toplam Kalite Yönetimi Uygulamaları, Siyasal Kitapevi, Ankara
  • Smith, D.R. (1997). Survey and Evaluation Of Hospital Websites. Kent State Uni-versity, Master’s Research Paper
  • Uğurluoğlu, Ö. (2009). İstanbul’daki Hastanelerin Web Sitesi Özellikleri Üzerinde Bir İnceleme. Hacettepe Sağlık İdaresi Dergisi, 12(1), 87-104
  • Internet Live Stats (2015). The Number Of Web Sites in World, www.internetlivestats.com/total-number-of-websites (Erişim: 14.09.2015)
  • Zingmond, D.S., Lim, Y.W., Ettner, S.L., and Carlisle, D.M. (2001). Information Su-perhighway or Billboards by The Roadside? An Analysis Of Hospital Web Sites. The Western Journal of Medicine, 175 (6), 385-391
Year 2016, Issue: 17, 210 - 234, 21.04.2016
https://doi.org/10.18092/ijeas.46769

Abstract

References

  • Abuelrub, E. and Hasan, L. (2011). Assessing The Quality Of Web Sites. Applied Computing and Informatics 9 – Elseiver Journals, 11-29
  • Boyington, A.R., Jones, C.B. and Wilson, D.L. (2006). The Presence Of Nursing on Hospital Web Sites. Nursing Research, 55(2), 103-109
  • Chang, L. and Arnett, K.P. (2000). Exploring The Factors Associated With Web Site Success in The Context Of Electronic Commerce. Information Management 38 - Elseiver Journals, 23-33
  • Chronaki, C.E., Kauroubali, A., Stathopoulou, A., Roumeliotaki, O.E., Esterle, L. and Tsiknakis, M. (2007). Internet Use For Health and Illness in Greece. Preliminary Results Of a European Study on E-Health Consumer Trends. Achieves of Hellenic Medicine, 24(5), 440-457
  • Cline, R.J.W., and Haynes, K.M. (2001). Consumer Health Information Seeking on The Internet: The State Of The Art. Health Education Research-Oxford Journal, 16(6), 671-692
  • Eysenbach, G. and Kohler, C. (2003). What is The Prevelance Of Health-Related Searches on The World Wide Web? Qualitative and Qauntitative Analysis Of Se-arch Engine Queries on The Internet. AMIA Annual Symposium Proceedings
  • Ford, E.W., Huerta, T.R., Schilhavy, R., and Menachemi, N. (2012). Effective US Health System Websites: Establishing Benchmarks and Standarts For Effective Consumer Engagement. Journal of Healthcare Management, 57(1), 47-64
  • Ford, E.W., Huerta, T.R., Schilhavy, R., and Menachemi, N. (2013). Patient Satis-faction Scores and Their Relationship to Hospital Website Quality Measures. Health Marketing Quarterly – Routledge, 30, 334-348
  • Fox, S. (2011). The Social Life Of Health Information, A Project of The Pew Rese-arch Center, May 12, http://www.pewinternet.org/2011/05/12/the-social-life-of- health-information-2011/ (Erişim: 15.09.2015)
  • Kelly, L., Jenkinson, C. and Ziebland, S. (2013). Measuring The Effects Of Online Health Information For Patients: Item Generation For an E-Health Impact Questi-onnaire. Patient Education And Counseling 93 – Elsevier Journals, 433-438
  • Knapp, L. and Campbell, E.H. (2010). The Importence Of Corporate Identity, EHC (brand your world), EHCincorporated.com (Erişim: 11.09.2015)
  • Kraljic, N. (2008). Interactive Video Virtual Tours, http://www.cescg.org/CESCG- 2008/papers/Sarajevo-Nermina-Kraljic.pdf (Erişim: 10.09.2015)
  • Leite, P., Gonçalves, J., Teixeira, P. and Rocha, A. (2014). Towards A Model Fort The Measurement Of Data Quality in Websites. New Review of Hypermedia and Multimedia, 20(4), 301-316
  • Linton, L. (2015). The Importence Of Newsletters in Business, http://smallbusiness.chron.com/importance-newsletters-business-61725.html (Eri-şim: 10.09.2015)
  • Liu, X., Bao, Z., Liu, H. and Wang, Z. (2011). The Quality and Characteristics Of Leading General Hospitals’ Websites in China. J. Med. Syst., 35, 1553-1562
  • Maifredi, G., Orizio, G., Bressanelli, M., Domenighini, Gasporatti, C., Perini, E., Cai-mi, L., Schulz P.J. and Gelatti, U. (2010). Italian Hospitals on The Web: A Cross-Sectional Analysis Of Official Websites. BMC-Medical Informatics&Decision Ma-king, 10(17), 1-13
  • Mangotra, M. and Mahajan, R. (2012). Assessment Of Hospital Websites As Poten-tial Km Tools: A study Of Indian Hospitals. The JUP Journal of Knowledge Mana-gement, 5(4), 14-25
  • Ochinowski, T., Kisielnicki, J., Kodwani, A.D., Tsai, H.Y. and Strocka, M. (2013). Hospital’s Websites And Virtual Health Support Community – A Cross-Cultural Contribution to The Issue, Procedia Technology 9 – Elsevier Journals, 1182-1191
  • Ornes, L.L., Paulson, P. and Snyder, K. (2014). A Tool to Evaluate Your Website For Patient Engagement. International Journal of Healthcare Management, 7(2), 69-74
  • Patsioura, F., Kitsiou, S. and Markos, A. (2009). Evaluation Of Greek Public Hospi-tal Websites. International Conference on E-Business, 223-229
  • Rafe, V. and Monfaredzadeh, M. (2012). A Qualitative Framework to Assess Hos-pital / Medical Websites. J. Med. Syst., 36, 2927-2939
  • Ramazanoğlu, F. ve Bahçeci, B. (2006). Örgütlerde Misyon ve Vizyon Kavramı. Doğu Anadolu Bölgeleri Araştırmaları, 52-56
  • Randeree, E. and Rao, H.R. (2004). E-Health and Assurance: Curing Hospital Web Sites. International Journal of Electronic Healthcare, 1(1), 33-46
  • Sadeghein, R., Khoshalhan, F. and Homayoun, S. (2012). A Website Evaluation Of Travel Agencies in Iran: An Adoption Level and Value Creation Approach. Inter-national Journal of Advanced Information Technology, 2(6), 2-11
  • Sarp, N. (2014). Toplam Kalite Yönetimi Uygulamaları, Siyasal Kitapevi, Ankara
  • Smith, D.R. (1997). Survey and Evaluation Of Hospital Websites. Kent State Uni-versity, Master’s Research Paper
  • Uğurluoğlu, Ö. (2009). İstanbul’daki Hastanelerin Web Sitesi Özellikleri Üzerinde Bir İnceleme. Hacettepe Sağlık İdaresi Dergisi, 12(1), 87-104
  • Internet Live Stats (2015). The Number Of Web Sites in World, www.internetlivestats.com/total-number-of-websites (Erişim: 14.09.2015)
  • Zingmond, D.S., Lim, Y.W., Ettner, S.L., and Carlisle, D.M. (2001). Information Su-perhighway or Billboards by The Roadside? An Analysis Of Hospital Web Sites. The Western Journal of Medicine, 175 (6), 385-391
There are 29 citations in total.

Details

Primary Language Turkish
Journal Section Articles
Authors

Abdullah Soysal

Fedayi Yağar

Sema Dökme

Publication Date April 21, 2016
Published in Issue Year 2016 Issue: 17

Cite

APA Soysal, A., Yağar, F., & Dökme, S. (2016). AKDENİZ BÖLGESİ’NDEKİ SAĞLIK KURULUŞLARININ WEB SİTELERİNİN KARŞILAŞTIRMALI OLARAK ANALİZİ. Uluslararası İktisadi Ve İdari İncelemeler Dergisi(17), 210-234. https://doi.org/10.18092/ijeas.46769

______________________________________________________

Address: Karadeniz Technical University Department of Economics Room Number 213  

61080 Trabzon / Turkey

e-mail : uiiidergisi@gmail.com