Araştırma Makalesi
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İzlenim Yönetimi Taktiklerinin Sosyal Kaytarma Üzerine Etkisi: Sağlık Sektöründe Bir Araştırma

Yıl 2016, Cilt: 1 Sayı: 1, 103 - 120, 15.06.2016

Müge Leyla Yıldız Emre İşçi Suzan Taşçı

Öz









Bu araştırma, çalışanların sosyal kaytarma davranışında izlenim yönetimi taktiklerinin etkisini ortaya koy-
mayı amaçlamaktadır. Analiz sonuçlarında 5 farklı izlenim yönetimi taktiği belirlenmiştir. Araştırma hipo-
tezleri, İstanbul’da A sınıfı olarak nitelendirilen hastanelerde çalışan toplam 218 kişilik bir örneklem üze-
rinde test edilmiştir. Araştırma sonucunda, tüm izlenim yönetim taktiklerinin sosyal kaytarma davranışı
üzerinde istatistikî olarak anlamlı pozitif yönlü bir etkisi olduğu saptanmıştır. Çalışma bulguları doğrultu-
sunda, işletmelerin izlenim yönetim taktikleri kullanarak kaytarma davranışında bulunan çalışanları tespit
edebilecek ya da caydırabilecek iyi bir performans ve ödül sistemi geliştirmeleri gerekmektedir. 





Anahtar Kelimeler

izlenim yönetimi taktikleri sosyal kaytarma grup performansı grup dinamiği

Kaynakça

  • Akdoğan Asuman, ve Aykan Ebru. “İzlenim Yönetimi Taktikleri: Erciyes Üniversitesinde Görev Yapan Akademisyenlerin İzlenim Yönetimi Taktiklerini Belirlemelerine Yönelik Bir Uygulama.” Yönetim 19 (2008): 6-21.
  • Ashford, Susan J. ve Northcraft, Gregory B. “Conveying more (or less) than we realize: The role of impression management in feedback-seeking.” Organizational Behavior and Human Decision Processes 53 (1992): 310-334.
  • Barrick, M.R. , Shafer, J.A. , Degrassi, W. Sandra. “What You See May Not Be What You Get: Relationships Among Self-Presentation Tactics and Ratings of Interview and Job Performance.” Journal of Applied Psychology 94 (2009): 1394 -1411.
  • Basım, H. Nejat , Tatar İlker. “Kamuda İzlenim Yönetimi: Karşılaştırmalı Bir Çalışma”. Amme İdaresi Dergisi 39 (2006): 225–244. Brickner, M.A. , Harkins Stephen G. ve Ostrpm, M. Thomas. “Efects of Personal Involvement: ThoughtProvoking Implications for Social Loafing.” Journal of Personality and Social Psychology 51 (1986): 763769.
  • Bolino, M.C. , Kacmar, K.M. , Turnley W.H. ve Gilstrap, J. Bruce. “A Multi-Level Review of Impression Management Motives and Behaviors.” Journal of Management 34 (2008): 1080-1109.
  • Bolino, M.C. , Klotz, A.C. , Turnley, W.H. ve Harvey, Jaron. “Exploring the dark side of organizational citizenship behavior.” Journal of Organizational Behavior 34 (2013): 542–559.
  • Bolino, M.C. ve Turnley, H. William. “Measuring Impression Management in Organizations: A Scale Development Based on the Jones and Pittman Taxonomy.” Organizational Research Methods 2 (1999): 187-206.
  • Bowler, W.M. , Brass, D.J. “Relational correlates of interpersonal citizenship behavior: A social network perspective.” Journal of Applied Psychology 91 (2006): 70-82.
  • Bozeman, P. Dennis ve Kacmar K. Michele. “A Cybernetic Model of Impression Management Processes in Organizations.”, Organizational Behavior and Human Decision Processes 69 (1) (1997): 9–30.
  • Cheng, J.W. , Chiu, W.L. , Tzeng G.H. “Do impression management tactics and/or supervisor–subordinate guanxi matter?” Knowledge-Based Systems, 40 (2013): 123–133.
  • Chiocchio, F. , Essiembre H. “Cohesion and Performance: A Meta-Analytic Review of Disparities Between Project Teams, Production Teams, and Service Teams.”, Small Group Research 40 (2009): 382-420.
  • Çokluk, Ö. , Şekercioğlu, G. ve Büyüköztürk, Ş. Sosyal Bilimler için Çok Değişkenli İstatistik (SPSS ve LISREL Uygulamaları). Ankara: Pegem Yayınları, 2010.
  • Dalal, R.S. , Lam, H. , Weiss, H. M. , Welch, E.R. , Hulin, C.L. “A within-person approach to work behavior and performance: Concurrent and lagged citizenship–counterproductivity associations, and dynamic relationships with afect and overall job performance.” Academy of Management Journal 52 (2009): 1051–1066.
  • Ellemers, N. , De, Gilder, D. Haslam, ve S. A. “Motivating Individuals and Groups at Work: A Social Identity Perspective on Leadership and Group Performance.” Academy of Management Review 29 (2004): 459478.
  • Ellis, A.P.J., West B.J., Ryan A.M. ve DeShon R.P. “The use of impression management tactics in structured interviews: A function of question type?” Journal of Applied Psychology 87 (2002): 1200-1208.
  • Gardner, W. L. ve Avolio, B. J. “The charismatic relationship: A dramaturgical perspective.” Academy of Management Review 23 (1998): 32-58.
  • Gofman, E. “On face-work: An Analysis of Ritual Elements in Social Interaction.” Psychiatry: Interpersonal and Biological Processes, 18 (1955): 7–13.
  • Gofman, E. The Presentation of Self in Everyday Life. New York: Doubleday Books, 1959.
  • Harkins, S.G. ve Petty, R.E. “Efects of task dificulty and task uniqueness on social loafing.” Journal of Personality and Social Psychology 43 (1982): 1214-1229.
  • Harris, K.J. , Kacmar, K.M. , Zivnuska S., ve Shaw J.D.. “The Impact of Political Skill on Impression Management Efectiveness.” Journal of Applied Psychology 92 (2007): 278-285.
  • Higgins, C.A. , Judge T.A. The efect of applicant infuence tactics on recruiter perceptions of fit and hiring recommendations. A field study. Journal of Applied Psychology 89 (2004): 622-632.
  • Hoona H. ve Tana T.M.L. “Organizational Citizenship Behavior and Social Loafing: The Role of Personality, Motives, and Contextual Factors.” The Journal of Psychology: Interdisciplinary and Applied 142 (2008): 89108.
  • Hui, C. , Lam S., Law, K. “Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment.” Journal of Applied Psychology 85 (2000): 822-828.
  • Ibarra, H. ve Petriglieri J.L. “Identity Work and Play.” Journal of Organizational Change Management 23 (2010) 10-25.
  • Ingold, P.V. , Kleinmann, M. , König, C.J. K.J. Melchers, K.J.. “Shall we continue or stop disapproving of selfpresentation? evidence on impression management and faking in a selection context and their relation to job performance.” European Journal of Work and Organizational Psychology 24 (2014): 420-432.
  • Jassawalla A., Sashittal H. ve Malshe. A. “Students’ perceptions of social loafing: Its antecedents and consequences in undergraduate business classroom teams.” Academy of Management Learning and Education 8 (2009): 42–54.
  • Jones, E. E. ve Pittman, Thane S. “Toward a general theory of strategic self-presentation.” içinde Psychological perspectives on the self, der. J. Suls, 231-261. Hillsdale, NJ: Lawrence Erlbaum, 1982.
  • Karau, S.J. ve Williams, K.D. “The Efects of Group Cohesiveness on Social Loafing and Social Compensation.” Group Dynamics Theory, Research and Practice 1 (2000): 156-168.
  • Kelly, W.E., Johnson, J.L. ve Miller, M.J. “Conscientiousness and the prediction of task duration.” North American Journal of Psychology 5 (2004): 443–450.
  • Kerr, N.L. ve Tindale, R. S. “Group-based forecasting: A social psychological analysis.” International Journal of Forecasting 27 (2011): 14–40.
  • Kobsa A., Patil, S. ve Meyer B. “Privacy in Instant Messaging: An Impression Management Model.” Behaviour and Information Technology 31 (2009): 355–370.
  • Latané, B. “The psychology of social impact.” American Psychologist 36 (1981): 343-356.
  • Latané, B. Williams K. ve Harkins S. “Many Hands Make Light The Work: The Causes And Consequences of Social Loafing.” Journal of Personality and Social Psychology. 37 (1979): 822-832.
  • Montagliania, A., Giacalone, R.A. “Impression Management and Cross-Cultural Adaption.” The Journal of Social Psychology 138 (1998): 598-608.
  • Murphy, S.M. , Wayne, S.J. , Liden, R.C. ve Erdogan, B. “Understanding social loafing: The role of justice perceptions and exchange relationships.” Human Relations 56 (2003): 61–84.
  • Roberts, L.M. “Changing Faces: Professional Image Construction in Diverse Organizational Settings.” Academy of Management Review 30 (2005): 685-711.
  • Rosenfeld, P. R. , Giacalone, R. A. ve Riordan, C. A. Impression management in organizations: theory, measurement and practice. New York: Routledge, 1995.
  • Saruhan, S.C. ve Yıldız, Müge Leyla. İnsan Kaynakları Yönetimi. İstanbul: Beta, 2014.
  • Schippers, M.C. “Social Loafing Tendencies and Team Performance: The Compensating Efect of Agreeableness and Conscientiousness.” Academy of Management Learning & Education 13 (2014): 62–81.
  • Snell, R.S. ve Wong, Y.L. “Diferentiating Good Soldiers from Good Actors.” Journal of Management Studies 44 (2007): 883–909.
  • Tsai, Wei-Chi, Chen, Chien-Cheng, Chiu, Su-Fen. “Exploring Boundaries of the Efects of Applicant Impression Management Tactics in Job Interviews.” Journal of Management February, 31 (2005): 108-125.
  • Ulke H. E. ve Bilgic R. “Investigating the Role of the Big Five on the Social Loafing of Information Technology Workers.” International Journal of Selection and Assessment September 19 (2011): 301-312.
  • Wayne, S.J. , Liden, R.C. , Graf, I.K. , Ferris, G.R. “The role of upward infuence tactics in human resource decisions.” Personnel Psychology 50 (1997): 979-1006.
  • Westphal, J.D. , Park, S.H. , McDonald M.L. ve Hayward M.L.A. “Helping other CEOs avoid bad press: Social exchange and impression management support among CEOs in communications with journalists.” Administrative Science Quarterly 57 (2012): 217-268.
  • Ying, X. , Li, H. , Jiang, S. , Peng, F. ve Lin, Z. “Group Laziness: The Efect of Social Loafing on Group Performance.” social Behavior And Personality 42 (2015): 465-472.
  • Yun, S. , Takeuchi, R. ve Liu, W. “Employee self-enhancement motives and job performance behaviors: Investigating the moderating efects of employee role ambiguity and managerial perceptions of employee commitment.” Journal of Applied Psychology 92 (2007): 745-756.

İzlenim Yönetimi Taktiklerinin Sosyal Kaytarma Üzerine Etkisi: Sağlık Sektöründe Bir Araştırma

Yıl 2016, Cilt: 1 Sayı: 1, 103 - 120, 15.06.2016

Müge Leyla Yıldız Emre İşçi Suzan Taşçı

Öz

Bu araştırma, çalışanların sosyal kaytarma davranışında izlenim yönetimi taktiklerinin etkisini ortaya koy- mayı amaçlamaktadır. Analiz sonuçlarında 5 farklı izlenim yönetimi taktiği belirlenmiştir. Araştırma hipo- tezleri, İstanbul’da A sınıfı olarak nitelendirilen hastanelerde çalışan toplam 218 kişilik bir örneklem üze- rinde test edilmiştir. Araştırma sonucunda, tüm izlenim yönetim taktiklerinin sosyal kaytarma davranışı üzerinde istatistikî olarak anlamlı pozitif yönlü bir etkisi olduğu saptanmıştır. Çalışma bulguları doğrultu- sunda, işletmelerin izlenim yönetim taktikleri kullanarak kaytarma davranışında bulunan çalışanları tespit edebilecek ya da caydırabilecek iyi bir performans ve ödül sistemi geliştirmeleri gerekmektedir

Anahtar Kelimeler

izlenim yönetimi taktikleri sosyal kaytarma grup performansı grup dinamiği

Kaynakça

  • Akdoğan Asuman, ve Aykan Ebru. “İzlenim Yönetimi Taktikleri: Erciyes Üniversitesinde Görev Yapan Akademisyenlerin İzlenim Yönetimi Taktiklerini Belirlemelerine Yönelik Bir Uygulama.” Yönetim 19 (2008): 6-21.
  • Ashford, Susan J. ve Northcraft, Gregory B. “Conveying more (or less) than we realize: The role of impression management in feedback-seeking.” Organizational Behavior and Human Decision Processes 53 (1992): 310-334.
  • Barrick, M.R. , Shafer, J.A. , Degrassi, W. Sandra. “What You See May Not Be What You Get: Relationships Among Self-Presentation Tactics and Ratings of Interview and Job Performance.” Journal of Applied Psychology 94 (2009): 1394 -1411.
  • Basım, H. Nejat , Tatar İlker. “Kamuda İzlenim Yönetimi: Karşılaştırmalı Bir Çalışma”. Amme İdaresi Dergisi 39 (2006): 225–244. Brickner, M.A. , Harkins Stephen G. ve Ostrpm, M. Thomas. “Efects of Personal Involvement: ThoughtProvoking Implications for Social Loafing.” Journal of Personality and Social Psychology 51 (1986): 763769.
  • Bolino, M.C. , Kacmar, K.M. , Turnley W.H. ve Gilstrap, J. Bruce. “A Multi-Level Review of Impression Management Motives and Behaviors.” Journal of Management 34 (2008): 1080-1109.
  • Bolino, M.C. , Klotz, A.C. , Turnley, W.H. ve Harvey, Jaron. “Exploring the dark side of organizational citizenship behavior.” Journal of Organizational Behavior 34 (2013): 542–559.
  • Bolino, M.C. ve Turnley, H. William. “Measuring Impression Management in Organizations: A Scale Development Based on the Jones and Pittman Taxonomy.” Organizational Research Methods 2 (1999): 187-206.
  • Bowler, W.M. , Brass, D.J. “Relational correlates of interpersonal citizenship behavior: A social network perspective.” Journal of Applied Psychology 91 (2006): 70-82.
  • Bozeman, P. Dennis ve Kacmar K. Michele. “A Cybernetic Model of Impression Management Processes in Organizations.”, Organizational Behavior and Human Decision Processes 69 (1) (1997): 9–30.
  • Cheng, J.W. , Chiu, W.L. , Tzeng G.H. “Do impression management tactics and/or supervisor–subordinate guanxi matter?” Knowledge-Based Systems, 40 (2013): 123–133.
  • Chiocchio, F. , Essiembre H. “Cohesion and Performance: A Meta-Analytic Review of Disparities Between Project Teams, Production Teams, and Service Teams.”, Small Group Research 40 (2009): 382-420.
  • Çokluk, Ö. , Şekercioğlu, G. ve Büyüköztürk, Ş. Sosyal Bilimler için Çok Değişkenli İstatistik (SPSS ve LISREL Uygulamaları). Ankara: Pegem Yayınları, 2010.
  • Dalal, R.S. , Lam, H. , Weiss, H. M. , Welch, E.R. , Hulin, C.L. “A within-person approach to work behavior and performance: Concurrent and lagged citizenship–counterproductivity associations, and dynamic relationships with afect and overall job performance.” Academy of Management Journal 52 (2009): 1051–1066.
  • Ellemers, N. , De, Gilder, D. Haslam, ve S. A. “Motivating Individuals and Groups at Work: A Social Identity Perspective on Leadership and Group Performance.” Academy of Management Review 29 (2004): 459478.
  • Ellis, A.P.J., West B.J., Ryan A.M. ve DeShon R.P. “The use of impression management tactics in structured interviews: A function of question type?” Journal of Applied Psychology 87 (2002): 1200-1208.
  • Gardner, W. L. ve Avolio, B. J. “The charismatic relationship: A dramaturgical perspective.” Academy of Management Review 23 (1998): 32-58.
  • Gofman, E. “On face-work: An Analysis of Ritual Elements in Social Interaction.” Psychiatry: Interpersonal and Biological Processes, 18 (1955): 7–13.
  • Gofman, E. The Presentation of Self in Everyday Life. New York: Doubleday Books, 1959.
  • Harkins, S.G. ve Petty, R.E. “Efects of task dificulty and task uniqueness on social loafing.” Journal of Personality and Social Psychology 43 (1982): 1214-1229.
  • Harris, K.J. , Kacmar, K.M. , Zivnuska S., ve Shaw J.D.. “The Impact of Political Skill on Impression Management Efectiveness.” Journal of Applied Psychology 92 (2007): 278-285.
  • Higgins, C.A. , Judge T.A. The efect of applicant infuence tactics on recruiter perceptions of fit and hiring recommendations. A field study. Journal of Applied Psychology 89 (2004): 622-632.
  • Hoona H. ve Tana T.M.L. “Organizational Citizenship Behavior and Social Loafing: The Role of Personality, Motives, and Contextual Factors.” The Journal of Psychology: Interdisciplinary and Applied 142 (2008): 89108.
  • Hui, C. , Lam S., Law, K. “Instrumental values of organizational citizenship behavior for promotion: A field quasi-experiment.” Journal of Applied Psychology 85 (2000): 822-828.
  • Ibarra, H. ve Petriglieri J.L. “Identity Work and Play.” Journal of Organizational Change Management 23 (2010) 10-25.
  • Ingold, P.V. , Kleinmann, M. , König, C.J. K.J. Melchers, K.J.. “Shall we continue or stop disapproving of selfpresentation? evidence on impression management and faking in a selection context and their relation to job performance.” European Journal of Work and Organizational Psychology 24 (2014): 420-432.
  • Jassawalla A., Sashittal H. ve Malshe. A. “Students’ perceptions of social loafing: Its antecedents and consequences in undergraduate business classroom teams.” Academy of Management Learning and Education 8 (2009): 42–54.
  • Jones, E. E. ve Pittman, Thane S. “Toward a general theory of strategic self-presentation.” içinde Psychological perspectives on the self, der. J. Suls, 231-261. Hillsdale, NJ: Lawrence Erlbaum, 1982.
  • Karau, S.J. ve Williams, K.D. “The Efects of Group Cohesiveness on Social Loafing and Social Compensation.” Group Dynamics Theory, Research and Practice 1 (2000): 156-168.
  • Kelly, W.E., Johnson, J.L. ve Miller, M.J. “Conscientiousness and the prediction of task duration.” North American Journal of Psychology 5 (2004): 443–450.
  • Kerr, N.L. ve Tindale, R. S. “Group-based forecasting: A social psychological analysis.” International Journal of Forecasting 27 (2011): 14–40.
  • Kobsa A., Patil, S. ve Meyer B. “Privacy in Instant Messaging: An Impression Management Model.” Behaviour and Information Technology 31 (2009): 355–370.
  • Latané, B. “The psychology of social impact.” American Psychologist 36 (1981): 343-356.
  • Latané, B. Williams K. ve Harkins S. “Many Hands Make Light The Work: The Causes And Consequences of Social Loafing.” Journal of Personality and Social Psychology. 37 (1979): 822-832.
  • Montagliania, A., Giacalone, R.A. “Impression Management and Cross-Cultural Adaption.” The Journal of Social Psychology 138 (1998): 598-608.
  • Murphy, S.M. , Wayne, S.J. , Liden, R.C. ve Erdogan, B. “Understanding social loafing: The role of justice perceptions and exchange relationships.” Human Relations 56 (2003): 61–84.
  • Roberts, L.M. “Changing Faces: Professional Image Construction in Diverse Organizational Settings.” Academy of Management Review 30 (2005): 685-711.
  • Rosenfeld, P. R. , Giacalone, R. A. ve Riordan, C. A. Impression management in organizations: theory, measurement and practice. New York: Routledge, 1995.
  • Saruhan, S.C. ve Yıldız, Müge Leyla. İnsan Kaynakları Yönetimi. İstanbul: Beta, 2014.
  • Schippers, M.C. “Social Loafing Tendencies and Team Performance: The Compensating Efect of Agreeableness and Conscientiousness.” Academy of Management Learning & Education 13 (2014): 62–81.
  • Snell, R.S. ve Wong, Y.L. “Diferentiating Good Soldiers from Good Actors.” Journal of Management Studies 44 (2007): 883–909.
  • Tsai, Wei-Chi, Chen, Chien-Cheng, Chiu, Su-Fen. “Exploring Boundaries of the Efects of Applicant Impression Management Tactics in Job Interviews.” Journal of Management February, 31 (2005): 108-125.
  • Ulke H. E. ve Bilgic R. “Investigating the Role of the Big Five on the Social Loafing of Information Technology Workers.” International Journal of Selection and Assessment September 19 (2011): 301-312.
  • Wayne, S.J. , Liden, R.C. , Graf, I.K. , Ferris, G.R. “The role of upward infuence tactics in human resource decisions.” Personnel Psychology 50 (1997): 979-1006.
  • Westphal, J.D. , Park, S.H. , McDonald M.L. ve Hayward M.L.A. “Helping other CEOs avoid bad press: Social exchange and impression management support among CEOs in communications with journalists.” Administrative Science Quarterly 57 (2012): 217-268.
  • Ying, X. , Li, H. , Jiang, S. , Peng, F. ve Lin, Z. “Group Laziness: The Efect of Social Loafing on Group Performance.” social Behavior And Personality 42 (2015): 465-472.
  • Yun, S. , Takeuchi, R. ve Liu, W. “Employee self-enhancement motives and job performance behaviors: Investigating the moderating efects of employee role ambiguity and managerial perceptions of employee commitment.” Journal of Applied Psychology 92 (2007): 745-756.
Toplam 46 adet kaynakça vardır.

Ayrıntılar

Bölüm Makaleler
Yazarlar

Müge Leyla Yıldız

Emre İşçi Bu kişi benim

Suzan Taşçı Bu kişi benim

Yayımlanma Tarihi 15 Haziran 2016
Yayımlandığı Sayı Yıl 2016 Cilt: 1 Sayı: 1

Kaynak Göster

APA Yıldız, M. L., İşçi, E., & Taşçı, S. (2016). İzlenim Yönetimi Taktiklerinin Sosyal Kaytarma Üzerine Etkisi: Sağlık Sektöründe Bir Araştırma. Aurum Sosyal Bilimler Dergisi, 1(1), 103-120.
 Kapak Resmi İndir