Araştırma Makalesi
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Duygusal Zekâ ile İş Performansı İlişkisinde Algılanan Örgütsel Desteğin Aracılık Rolü: Sigortacılık Sektörü Çalışanları Üzerine Bir Araştırma

Yıl 2022, Sayı: 13, 438 - 464, 31.12.2022
https://doi.org/10.21733/ibad.1173271

Öz

Bu araştırmanın amacı, karşılıklı güven esası işleyişine sahip olan sigortacılık sektöründe; duygusal zekâ ile iş performansı arasındaki ilişkide algılanan örgütsel desteğin aracılık rolünü belirlemektir. Araştırmanın örneklemini, Türkiye’de faaliyet gösteren sigorta şirketlerinin, İstanbul'da bulunan genel müdürlüklerinde çalışan 240 kişi oluşturmaktadır. Araştırma değişkenleri arasındaki korelasyon ve regresyon analizini, ölçüm aracının güvenilirliğini, bağımsız ve bağımlı değişkenler arasındaki ilişkinin gücünü, duygusal zekâ ve iş performansı arasındaki ilişkide algılanan örgütsel desteğin aracılık etkisini bulmak için veriler SPSS 26.0 ve Process Macro 4.0 kullanılarak istatistiksel olarak analiz edilmiştir. Bulgular, duygusal zekanın çalışanın iş performansı üzerinde olumlu bir etkisi olduğunu ve algılanan örgütsel desteğin, duygusal zekâ ile iş performansı arasındaki ilişkiye kısmi olarak aracılık ettiğini göstermektedir.

Kaynakça

  • Abraham, R. (1999). Emotional intelligence in rganizations: A Conceptualisation. Genetic, Social, and General Psychology Monographs. 125 (2), 209-224. https://psycnet.apa.org/record/1999-05491-005
  • Akhtar, W., Ghufran, H., Husnain, M., & Shahid, A. (2017). The effect of emotional intelligence on employee’s job performance: The moderating role of perceived organizational support. Journal of Accounting & Marketing, 6(3), 2-8. https://doi.org/10.4172/2168-9601.1000243
  • Armeli, S., Eisenberger, R., Fasolo, P. ve Lynch, P. (1998). Perceived organizational support and police performance: The moderating influence of socioemotional needs. Journal of Applied Psychology, 83, 288–297. https://doi.org/10.1037/0021-9010.83.2.288
  • Armstrong‐Stassen, M., & Ursel, N. D. (2009). Perceived organizational support, career satisfaction, and the retention of older workers. Journal of occupational and organizational psychology, 82(1), 201-220. https://doi.org/10.1348/096317908X288838
  • Arshadi, N., & Hayavi, G. (2013). The effect of perceived organizational support on affective commitment and job performance: mediating role of OBSE. Procedia-Social and Behavioral Sciences, c.84, 739-743. https://doi.org/10.1016/j.sbspro.2013.06.637
  • Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human relations, 48(2), 97-125. https://doi.org/10.1177/001872679504800201
  • Baron, R.M. & Kenny, D.A. (1986), The Moderator–Mediator Variable Distinction In Social Psychological Research: Conceptual, Strategic, And Statistical Considerations, Journal of Personality and Social Psychology, 51(6), s.1173-1182. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.917.2326&rep=rep1&type=pdf
  • Bustaman, H. A., Zubir, A. M., Mohamad, W. M. F. W., & Ramzi, M. I. (2020). The Effectiveness of Emotional Intelligence Influence on Job Performance Moderated by Perceived Organizational Support from the Shift Employee Perspective. International Journal of Academic Research in Business and Social Sciences, 10(2), 452–464. https://hrmars.com/papers_submitted/6943/The_Effectiveness_of_Emotional_Intelligence_Influence_on_Job_Performance_Moderated_by_Perceived_Organizational_Support_from_the_Shift_Employee_Perspective.pdf
  • Byrne, Z. S., & Hochwarter, W. A. (2008). Perceived organizational support and performance: Relationships across levels of organizational cynicism. Journal of Managerial Psychology. http://dx.doi.org/10.1108/02683940810849666
  • Caesens, G., Stinglhamber, F., Demoulin, S., & De Wilde, M. (2017). Perceived organizational support and employees’ well-being: The mediating role of organizational dehumanization. European Journal of Work and Organizational Psychology, 1-14. https://doi.org/10.1080/1359432X.2017.1319817
  • Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of managerial Psychology, 18(8), 788-813. https://doi.org/10.1108/02683940310511881
  • Çimşir, E., & Akdoğan, R. (2019). Yalnızlık ve yetersizlik duygusu arasındaki ilişkide kendini saklamanın aracı rolü. Anadolu Journal of Educational Sciences Internetional (AJESI), 9(1), 111–128. https://doi.org/10.18039/ajesi.520833.
  • Deconinck, J. B. (2010). "The Effect of Organizational Justice, Perceived Organizational Support, and Perceived Supervisor Support on Marketing Employees' Level of Trust". Journal of Business Research, 63, 1349-1355. https://doi.org/10.1016/j.jbusres.2010.01.003
  • Doğan, S., & Demiral, Ö. (2007). Kurumların Başarısında Duygusal Zekânın Rolü Ve Önemi. Yönetim ve Ekonomi Dergisi, 14(1), 209-230. https://dergipark.org.tr/en/download/article-file/145948
  • Eisenberger, R., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology ,71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500
  • Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of applied psychology, 75(1), 51-59. https://doi.org/10.1037/0021-9010.75.1.51
  • Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. American Psychological Association. https://doi.org/10.1037/12318-000
  • Erkmen T., Bozkurt, S., Yiğit, B. (2016). IV. Örgütsel Davranış Kongresi, Bildiriler Kitabı, Yönetim ve Organizasyon
  • Erkmen, T. (2019). Değişim yönetiminde duygusal zeka ve iletişim. Yönetim ve davranış. Beta Basın Yayım Dağıtım A.Ş
  • Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam. Sustainability, 12(5),1857(1-26) https://doi.org/10.3390/su12051857
  • Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ
  • Goodman, S. A., & Svyantek, D. J. (1999). Person–organization fit and contextual performance: Do shared values matter. Journal of vocational behavior, 55(2), 254-275. https://doi.org/10.1006/jvbe.1998.1682
  • Guan, X., Sun, T., Hou, Y., Zhao, L., Luan, Y. Z., & Fan, L. H. (2014). The relationship between job performance and perceived organizational support in faculty members at Chinese universities: a questionnaire survey. BMC medical education, 14(1), 1-10. https://doi.org/10.1186/1472-6920-14-50
  • Gürbüz, S., & Yüksel, M. (2008). Çalışma Ortamında Duygusal Zeka: İş Performansı, İş Tatmini, Örgütsel Vatandaşlık Davranışı ve Bazı Demografik Özelliklerle İlişkisi. Doğuş Üniversitesi Dergisi, 9(2), 174-190. https://dergipark.org.tr/en/download/article-file/2151920
  • Gürbüz, S., & Şahin, F. (2018). Sosyal bilimlerde araştırma yöntemleri. Ankara: Seçkin Yayıncılık, 271.
  • Hayes, A. F. (2013). An Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York, NY: Guilford Yayınları
  • Izard, E, Carroll. 2001. Emotional intelligence or adaptive emotions? Emotion. c.1. s.3: 249-257. https://doi.org/10.1037/1528-3542.1.3.249
  • İşler, D. B., & Atilla, G. (2013). Duygusal Zekâ ve Dürtüsel Satin Alma Davranişi İlişkisi. Sosyal Ekonomik Araştırmalar Dergisi, 13(26), 180-206. https://dergipark.org.tr/en/pub/susead/issue/28408/302265
  • Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of anagement, 43(6),1854- 1884. https://doi.org/10.1177/01492063155755541907
  • Law, K. S., Wong, C. S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied Psychology, 89(3), 483. https://doi.org/10.1037/0021-9010.89.3.483
  • Mohamad, M., & Jais, J. (2016). Emotional intelligence and job performance: A study among Malaysian teachers. Procedia Economics and Finance, 35, 674-682. https://doi.org/10.1016/S2212-5671(16)00083-6
  • Moon, T. W., & Hur, W. M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality: an international journal, 39(8), 1087-1096. https://doi.org/10.2224/sbp.2011.39.8.1087
  • Mujanah, S., Wahyurini, I., & Murgianto, M. (2019). The effect of perceived organizational support, self-efficacy, emotional intelligence on employee performance with interpersonal communication as intervening variable. Jour of Adv Research in Dynamical & Control Systems, 11(05), 612-622 http://repository.untag-sby.ac.id/5511/1/The%20Effect%20of%20Perceived%20Organizational%20Support%2C%20Self-%20Efficacy%2C%20Emotional%20Intelligence%20on%20Employee%20Performance%20with%20Interpersonal%20Communication%20as%20Intervening%20Variable.pdf
  • Muller Prado, P. H., Korelo, J. C., & Lucena da Silva, D. M. (2014). Mediation, moderation and conditional process analysis. REMark: Revista Brasileira de Marketing, 13(4), 4-24 https://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=103402024&S=R&D=bsu&EbscoContent=dGJyMNLr40Seqa44v%2BvlOLCmsEqep69Srq24S7CWxWXS&ContentCustomer=dGJyMPGvsFGvqrJPuePfgeyx44Dt6fIA
  • O'Boyle Jr, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta‐analysis. Journal of Organizational Behavior, 32(5), 788-818. https://doi.org/10.1002/job.714
  • Rathi, N. (2014). Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model. South Asian Journal of Management, 21(4), 54-71. https://web.s.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=65527574-7341-4dbc-861a-5848bae71801%40redis
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698
  • Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. Journal of business research, 62(10), 1027-1030. https://doi.org/10.1016/j.jbusres.2008.05.003
  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185-211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  • Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of applied psychology, 78(5), 774-780. https://doi.org/10.1037/0021-9010.78.5.774
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The Mediating Role of Perceived Organizational Support in The Relationship Between Emotional Intelligence and Job Performance: A Study in The Insurance Sector Employees

Yıl 2022, Sayı: 13, 438 - 464, 31.12.2022
https://doi.org/10.21733/ibad.1173271

Öz

The aim of this study is to determine the mediating role of perceived organizational support in the relationship between emotional intelligence and job performance which has the principle of mutual trust in insurance sector. The sample of the study consists of 240 people working at the headquarters of insurance companies operating in İstanbul, Türkiye. SPPS 26.0 (Statistical Packages for the Social Sciences) and Process Macro 4.0 were used to find the correlation and regression analysis between study variables, the reliability of the measurement tool, the strength of the relationship between independent and dependent variables, and the mediating effect of perceived organizational support on the relationship between emotional intelligence and job performance. The findings confirm that emotional intelligence has a positive effect on the employee's job performance and perceived organizational support partially mediates the relationship between emotional intelligence and job performance.

Kaynakça

  • Abraham, R. (1999). Emotional intelligence in rganizations: A Conceptualisation. Genetic, Social, and General Psychology Monographs. 125 (2), 209-224. https://psycnet.apa.org/record/1999-05491-005
  • Akhtar, W., Ghufran, H., Husnain, M., & Shahid, A. (2017). The effect of emotional intelligence on employee’s job performance: The moderating role of perceived organizational support. Journal of Accounting & Marketing, 6(3), 2-8. https://doi.org/10.4172/2168-9601.1000243
  • Armeli, S., Eisenberger, R., Fasolo, P. ve Lynch, P. (1998). Perceived organizational support and police performance: The moderating influence of socioemotional needs. Journal of Applied Psychology, 83, 288–297. https://doi.org/10.1037/0021-9010.83.2.288
  • Armstrong‐Stassen, M., & Ursel, N. D. (2009). Perceived organizational support, career satisfaction, and the retention of older workers. Journal of occupational and organizational psychology, 82(1), 201-220. https://doi.org/10.1348/096317908X288838
  • Arshadi, N., & Hayavi, G. (2013). The effect of perceived organizational support on affective commitment and job performance: mediating role of OBSE. Procedia-Social and Behavioral Sciences, c.84, 739-743. https://doi.org/10.1016/j.sbspro.2013.06.637
  • Ashforth, B. E., & Humphrey, R. H. (1995). Emotion in the workplace: A reappraisal. Human relations, 48(2), 97-125. https://doi.org/10.1177/001872679504800201
  • Baron, R.M. & Kenny, D.A. (1986), The Moderator–Mediator Variable Distinction In Social Psychological Research: Conceptual, Strategic, And Statistical Considerations, Journal of Personality and Social Psychology, 51(6), s.1173-1182. http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.917.2326&rep=rep1&type=pdf
  • Bustaman, H. A., Zubir, A. M., Mohamad, W. M. F. W., & Ramzi, M. I. (2020). The Effectiveness of Emotional Intelligence Influence on Job Performance Moderated by Perceived Organizational Support from the Shift Employee Perspective. International Journal of Academic Research in Business and Social Sciences, 10(2), 452–464. https://hrmars.com/papers_submitted/6943/The_Effectiveness_of_Emotional_Intelligence_Influence_on_Job_Performance_Moderated_by_Perceived_Organizational_Support_from_the_Shift_Employee_Perspective.pdf
  • Byrne, Z. S., & Hochwarter, W. A. (2008). Perceived organizational support and performance: Relationships across levels of organizational cynicism. Journal of Managerial Psychology. http://dx.doi.org/10.1108/02683940810849666
  • Caesens, G., Stinglhamber, F., Demoulin, S., & De Wilde, M. (2017). Perceived organizational support and employees’ well-being: The mediating role of organizational dehumanization. European Journal of Work and Organizational Psychology, 1-14. https://doi.org/10.1080/1359432X.2017.1319817
  • Carmeli, A. (2003). The relationship between emotional intelligence and work attitudes, behavior and outcomes: An examination among senior managers. Journal of managerial Psychology, 18(8), 788-813. https://doi.org/10.1108/02683940310511881
  • Çimşir, E., & Akdoğan, R. (2019). Yalnızlık ve yetersizlik duygusu arasındaki ilişkide kendini saklamanın aracı rolü. Anadolu Journal of Educational Sciences Internetional (AJESI), 9(1), 111–128. https://doi.org/10.18039/ajesi.520833.
  • Deconinck, J. B. (2010). "The Effect of Organizational Justice, Perceived Organizational Support, and Perceived Supervisor Support on Marketing Employees' Level of Trust". Journal of Business Research, 63, 1349-1355. https://doi.org/10.1016/j.jbusres.2010.01.003
  • Doğan, S., & Demiral, Ö. (2007). Kurumların Başarısında Duygusal Zekânın Rolü Ve Önemi. Yönetim ve Ekonomi Dergisi, 14(1), 209-230. https://dergipark.org.tr/en/download/article-file/145948
  • Eisenberger, R., Huntington, R., Hutchison, S. & Sowa, D. (1986). Perceived organizational support. Journal of Applied psychology ,71(3), 500-507. https://doi.org/10.1037/0021-9010.71.3.500
  • Eisenberger, R., Fasolo, P., & Davis-LaMastro, V. (1990). Perceived organizational support and employee diligence, commitment, and innovation. Journal of applied psychology, 75(1), 51-59. https://doi.org/10.1037/0021-9010.75.1.51
  • Eisenberger, R., & Stinglhamber, F. (2011). Perceived organizational support: Fostering enthusiastic and productive employees. American Psychological Association. https://doi.org/10.1037/12318-000
  • Erkmen T., Bozkurt, S., Yiğit, B. (2016). IV. Örgütsel Davranış Kongresi, Bildiriler Kitabı, Yönetim ve Organizasyon
  • Erkmen, T. (2019). Değişim yönetiminde duygusal zeka ve iletişim. Yönetim ve davranış. Beta Basın Yayım Dağıtım A.Ş
  • Giao, H. N. K., Vuong, B. N., Huan, D. D., Tushar, H., & Quan, T. N. (2020). The effect of emotional intelligence on turnover intention and the moderating role of perceived organizational support: Evidence from the banking industry of Vietnam. Sustainability, 12(5),1857(1-26) https://doi.org/10.3390/su12051857
  • Goleman, D. (1995). Emotional intelligence: Why it can matter more than IQ
  • Goodman, S. A., & Svyantek, D. J. (1999). Person–organization fit and contextual performance: Do shared values matter. Journal of vocational behavior, 55(2), 254-275. https://doi.org/10.1006/jvbe.1998.1682
  • Guan, X., Sun, T., Hou, Y., Zhao, L., Luan, Y. Z., & Fan, L. H. (2014). The relationship between job performance and perceived organizational support in faculty members at Chinese universities: a questionnaire survey. BMC medical education, 14(1), 1-10. https://doi.org/10.1186/1472-6920-14-50
  • Gürbüz, S., & Yüksel, M. (2008). Çalışma Ortamında Duygusal Zeka: İş Performansı, İş Tatmini, Örgütsel Vatandaşlık Davranışı ve Bazı Demografik Özelliklerle İlişkisi. Doğuş Üniversitesi Dergisi, 9(2), 174-190. https://dergipark.org.tr/en/download/article-file/2151920
  • Gürbüz, S., & Şahin, F. (2018). Sosyal bilimlerde araştırma yöntemleri. Ankara: Seçkin Yayıncılık, 271.
  • Hayes, A. F. (2013). An Introduction to Mediation, Moderation, and Conditional Process Analysis: A Regression-Based Approach. New York, NY: Guilford Yayınları
  • Izard, E, Carroll. 2001. Emotional intelligence or adaptive emotions? Emotion. c.1. s.3: 249-257. https://doi.org/10.1037/1528-3542.1.3.249
  • İşler, D. B., & Atilla, G. (2013). Duygusal Zekâ ve Dürtüsel Satin Alma Davranişi İlişkisi. Sosyal Ekonomik Araştırmalar Dergisi, 13(26), 180-206. https://dergipark.org.tr/en/pub/susead/issue/28408/302265
  • Kurtessis, J. N., Eisenberger, R., Ford, M. T., Buffardi, L. C., Stewart, K. A., & Adis, C. S. (2017). Perceived organizational support: A meta-analytic evaluation of organizational support theory. Journal of anagement, 43(6),1854- 1884. https://doi.org/10.1177/01492063155755541907
  • Law, K. S., Wong, C. S., & Song, L. J. (2004). The construct and criterion validity of emotional intelligence and its potential utility for management studies. Journal of applied Psychology, 89(3), 483. https://doi.org/10.1037/0021-9010.89.3.483
  • Mohamad, M., & Jais, J. (2016). Emotional intelligence and job performance: A study among Malaysian teachers. Procedia Economics and Finance, 35, 674-682. https://doi.org/10.1016/S2212-5671(16)00083-6
  • Moon, T. W., & Hur, W. M. (2011). Emotional intelligence, emotional exhaustion, and job performance. Social Behavior and Personality: an international journal, 39(8), 1087-1096. https://doi.org/10.2224/sbp.2011.39.8.1087
  • Mujanah, S., Wahyurini, I., & Murgianto, M. (2019). The effect of perceived organizational support, self-efficacy, emotional intelligence on employee performance with interpersonal communication as intervening variable. Jour of Adv Research in Dynamical & Control Systems, 11(05), 612-622 http://repository.untag-sby.ac.id/5511/1/The%20Effect%20of%20Perceived%20Organizational%20Support%2C%20Self-%20Efficacy%2C%20Emotional%20Intelligence%20on%20Employee%20Performance%20with%20Interpersonal%20Communication%20as%20Intervening%20Variable.pdf
  • Muller Prado, P. H., Korelo, J. C., & Lucena da Silva, D. M. (2014). Mediation, moderation and conditional process analysis. REMark: Revista Brasileira de Marketing, 13(4), 4-24 https://content.ebscohost.com/ContentServer.asp?T=P&P=AN&K=103402024&S=R&D=bsu&EbscoContent=dGJyMNLr40Seqa44v%2BvlOLCmsEqep69Srq24S7CWxWXS&ContentCustomer=dGJyMPGvsFGvqrJPuePfgeyx44Dt6fIA
  • O'Boyle Jr, E. H., Humphrey, R. H., Pollack, J. M., Hawver, T. H., & Story, P. A. (2011). The relation between emotional intelligence and job performance: A meta‐analysis. Journal of Organizational Behavior, 32(5), 788-818. https://doi.org/10.1002/job.714
  • Rathi, N. (2014). Impact of Emotional Intelligence and Emotional Labor on Organizational Outcomes in Service Organizations: A Conceptual Model. South Asian Journal of Management, 21(4), 54-71. https://web.s.ebscohost.com/ehost/pdfviewer/pdfviewer?vid=0&sid=65527574-7341-4dbc-861a-5848bae71801%40redis
  • Rhoades, L., & Eisenberger, R. (2002). Perceived organizational support: a review of the literature. Journal of applied psychology, 87(4), 698-714. https://doi.org/10.1037/0021-9010.87.4.698
  • Riggle, R. J., Edmondson, D. R., & Hansen, J. D. (2009). A meta-analysis of the relationship between perceived organizational support and job outcomes: 20 years of research. Journal of business research, 62(10), 1027-1030. https://doi.org/10.1016/j.jbusres.2008.05.003
  • Salovey, P., & Mayer, J. D. (1990). Emotional intelligence. Imagination, cognition and personality, 9(3), 185-211. https://doi.org/10.2190/DUGG-P24E-52WK-6CDG
  • Shore, L. M., & Wayne, S. J. (1993). Commitment and employee behavior: Comparison of affective commitment and continuance commitment with perceived organizational support. Journal of applied psychology, 78(5), 774-780. https://doi.org/10.1037/0021-9010.78.5.774
  • Sohn, H. K., & Lee, T. J. (2012). Relationship between HEXACO personality factors and emotional labour of service providers in the tourism industry. Tourism Management, 33(1), 116-125 https://doi.org/10.1016/j.tourman.2011.02.010
  • Stamper, C. L., & Johlke, M. C. (2003). The impact of perceived organizational support on the relationship between boundary spanner role stress and work outcomes. Journal of Management, 29(4), 569-588. https://doi.org/10.1016/S0149-2063_03_00025-4
  • Sy, T., Tram, S., & O’hara, L. A. (2006). Relation of employee and manager emotional intelligence to job satisfaction and performance. Journal of vocational behavior, 68(3), 461-473. https://doi.org/10.1016/j.jvb.2005.10.003
  • Tosun, B. (2020). Algılanan Örgütsel Destek ile Algılanan İş Performansı Arasındaki İlişkide İş Tatmininin Aracı Rolü. Turkish Studies-Economics, Finance, Politics, 15(1), 541-555. DOI: 10.29228/TurkishStudies.41563
  • Turunç, Ö., & AVCI, U. (2015). Algılanan Örgütsel Destek ve Lider-Üye Etkileşiminin İşten Ayrılma Niyeti Üzerindeki Etkisi: İş Stresinin Aracılık Rolü. Journal of Travel & Hospitality Management/Seyahat ve Otel Isletmeciligi Dergisi, 12(1). file:///C:/Users/mehme/Downloads/soidmakale%20(2).pdf
  • Van Droogenbroeck, F., Spruyt, B., & Vanroelen, C. (2014). Burnout among senior teachers: Investigating the role of workload and interpersonal relationships at work. Teaching and teacher education, 43(99), 99-109. https://doi.org/10.1016/j.tate.2014.07.005
  • Yeniçeri, T., Akgül, G., & Çinar, B. (2019). Duygusal Zekânın Hizmet Odaklılık ve Algılanan Performans Açısından Değerlendirilmesi. Ömer Halisdemir Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 12(4). https://www.researchgate.net/profile/Binnaz-Cinar/publication/336651739_Duygusal_Zekanin_Hizmet_Odaklilik_ve_Algilanan_Performans_Acisindan_Degerlendirilmesi/links/5da9f4fc4585155e27f673a3/Duygusal-Zekanin-Hizmet-Odaklilik-ve-Algilanan-Performans-Acisindan-Degerlendirilmesi.pdf
  • Wong, C. S., & Law, K. S. (2002). The effects of leader and follower emotional intelligence on performance and attitude: an exploratory study. In leadership perspectives, Routledge.
Toplam 48 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Bölüm Araştırma Makaleleri
Yazarlar

Mehmet Muratoğlu 0000-0002-1520-9507

Turhan Erkmen 0000-0001-5216-2077

Erken Görünüm Tarihi 30 Kasım 2022
Yayımlanma Tarihi 31 Aralık 2022
Kabul Tarihi 7 Kasım 2022
Yayımlandığı Sayı Yıl 2022 Sayı: 13

Kaynak Göster

APA Muratoğlu, M., & Erkmen, T. (2022). Duygusal Zekâ ile İş Performansı İlişkisinde Algılanan Örgütsel Desteğin Aracılık Rolü: Sigortacılık Sektörü Çalışanları Üzerine Bir Araştırma. IBAD Sosyal Bilimler Dergisi(13), 438-464. https://doi.org/10.21733/ibad.1173271

IBAD Sosyal Bilimler Dergisi / IBAD Journal of Social Sciences 


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