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TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS

Yıl 2017, Cilt: 4 Sayı: 2, 212 - 220, 30.06.2017

İsmail Bakan Zumrut Hatice Sekkeli

https://doi.org/10.17261/Pressacademia.2017.477

Öz

Purpose-  This paper aims to examine the impacts of IT
Capability and its four sub-dimensions on the firm competitiveness at the
logistics sector.  IT capabilities have four sub-dimensions
as IT infrastructure, IT business experience, IT relationship resources and IT
human resources. IT infrastructure capability refers to the combinate hardware,
software, network resources and services. IT business experience, is an ability
to unify IT strategy and business strategy. IT relationship resource, is a
capability to compound IT functions with business units and IT resources. IT
human resources stand for an organizational resource and capability.

Methodology- The data
was collected from the national industry of logistics service providers
associated in the international forwarding associations UND by questionnaire
method. 450 questionnaires were distributed, 428 of them was returned (a
response rate of 95%).  Findings- All data was analysed by SPSS
programme. First of all demographic characteristics of the respondents were presented
by the frequency analysis. Then correlation analyse was used and it was found
significant and positive relationships among IT Capability, its four
sub-dimensions and competitiveness. At last regression analyses were used. 

Conclusion- The results
of analyses showed that a firm’s IT capability and its sub dimensions have
positive effects on competitiveness,  as
proposed for this study.







 

Anahtar Kelimeler

IT capability IT infrastructure IT business experience IT relationship resources IT human resources Competitiveness

Kaynakça

  • Abereijo, I.O., Adegbite, S.A., Ilori, M.O., Adeniyi, A.A. and Aderemi, H.A. 2009, “Technological Innovation Sources And Institutional Supports For Manufacturing Small And Medium Enterprises In Nigeria”, Journal of Technology Management and Innovation, Vol. 4 No. 2, pp. 82-9.
  • Aduloju, S. A. 2014, “Information Technology Managerial Capabilities and Customer Service Performance among Insurance Firms in Nigeria”. SAGE Open, 4(4), 2158244014561198.
  • Ambastha, A., Momaya, K. S. 2003, “Competitiveness of firms: review of theory, frameworks and models”. Singapore Management Review, Vol 26, no. 1; First half 2004, p. 45-61
  • Bakan, I., Doğan, İ. F. 2012, “Competitiveness of the Industries Based On the Porter's Diamond Model: An Empirical Study”. International Journal of Research and Reviews in Applied Sciences, 11(3), 441-455.
  • Bharadwaj, A. S. 2000, “A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation”. MIS quarterly, 169-196.
  • Cernusca, M. M.; Gold, M. A.; Godsey, L. D. 2012. “Using The Porter Model to Analyze The US Elderberry Industry”, Agroforest Systems 86: 365–377. https://doi.org/10.1007/s10457-012-9546-0
  • Chen, J. S., Tsou, H. T. 2012, “Performance Effects Of IT Capability, Service Process Innovation, and the Mediating Role of Customer Service”. Journal of Engineering and Technology Management, 29(1), 71-94.
  • Chen, Y., Wang, Y., Nevo, S., Benitez-Amado, J., Kou, G. 2015, “IT Capabilities and Product Innovation Performance: The Roles of Corporate Entrepreneurship and Competitive Intensity”. Information & Management, 52(6), 643-657.
  • Chen, Y., Wang, Y., Nevo, S., Jin, J., Wang, L., Chow, W. S. 2014, “IT Capability and Organizational Performance: The Roles of Business Process Agility and Environmental Factors”. European Journal of Information Systems, 23(3), 326-342.
  • Fink, L. 2011, “How Do IT Capabilities Create Strategic Value? Toward Greater Integration of Insights from Reductionistic and Holistic Approaches”. European Journal of Information Systems, 20(1), 16-33.
  • Fink, L., Neumann, S. 2007, “Gaining Agility through IT Personnel Capabilities: The Mediating Role of IT Infrastructure Capabilities”. Journal of the Association for Information Systems, 8(8), 440.
  • Flor, M., Oltra, M. J. 2005. “The Influence of Firms' Technological Capabilities on Export Performance in Supplier‐Dominated Industries: The Case of Ceramic Tiles Firms”. R&D Management, 35(3), 333-347.),
  • Guo, J., Sun, L., Zhong, L. 2009, “Research on Firm IT Capability and Competitive Advantages”. International Journal of Business and Management, 3(6), 89.
  • Hove, P., Masocha, R. 2014, “Interaction of Technological Marketing and Porter’s Five Competitive Forces on SME Competitiveness in South Africa”. Mediterranean Journal of Social Sciences, 5(4), 254
  • Jones, M. and Crack, D. 2001, “High-Technology Firms’ Perceptions of Their International Competitiveness”, Strategic Change, Vol. 10 No. 3, pp. 129-38.,
  • Lim, J. H., Stratopoulos, T. C., Wirjanto, T. S. 2012, “Role of IT Executives In The Firm's Ability To Achieve Competitive Advantage Through IT Capability”. International Journal of Accounting Information Systems, 13(1), 21-40.
  • Lo´pez, J. and Garcı´a, R. 2005, “Technology and Export Behavior: A Resource-Based View Approach”, International Business Review, Vol. 14 No. 5, pp. 539-57.
  • Man, T. W., Lau, T., Chan, K. F. 2002. “The Competitiveness of Small And Medium Enterprises: A Conceptualization With Focus On Entrepreneurial Competencies”. Journal of business venturing, 17(2), 123-142.
  • Mathooko, F. M.; Ogutu, M. 2015. “Porter’s Five Competitive Forces Framework And Other Factors That Influence The Choice Of Response Strategies Adopted By Public Universities In Kenya”, International Journal of Educational Management 29(3): 334– 354.https://doi.org/10.1108/IJEM-12-2013-0187
  • McGinnis, M. A., Kohn, J. W., Spillan, J. E. 2010. “A longitudinal study of logistics strategy: 1990–2008”. Journal of Business Logistics, 31(1), 217-235.
  • Munir, A.; Saddozai, A. K.; Khattak, B.; Hashim, S. 2011. “Porter Five Forces Analysis Of Pakistan Mobiles Communication Limited (Mobilink): A Critical Approach” Interdisciplinary Journal of Contemporary Research in Business 3(5): 704–712.
  • Oduol, J. B. A.; Franzel, S. 2014, “Assessing market potential of agroforestry tree seedlings in Western Kenya”, Small-Scale Forestry 13: 281– 298. https://doi.org/10.1007/s11842-013-9254-2
  • Oraman, Y.; Azabagaoglu, M. O.; Inan, I. H. 2011. “The Firms’ Survival And Competition Through Global Expansion: A Case Study from Food Industry in FMCG Sector”, Procedia – Social and Behavioral Sciences 24: 188–197. https://doi.org/10.1016/j.sbspro.2011.09.021
  • Ortega, A. G.; Jalon, M. L. D.; Menendez, J. A. R. 2014. “A Strategic Analysis of Collective Urban Transport in Spain Using the Five Forces Model”, Investigaciones Europeas de Direccion y Economia de la Empresa 20: 5–15. https://doi.org/10.1016/j.iedee.2013.05.002
  • Ozer, K. O.; Saldamli, A. 2015. “Evaluation Of Competition Conditions In The Hotel Sector In Istanbul”, International Review of Management and Marketing 5(2): 102–107.
  • Peña-Vinces, J. C., Cepeda-Carrión, G., Chin, W. W. 2012, “Effect of ITC on the International Competitiveness of Firms”. Management Decision, 50(6), 1045-1061.
  • Powell, T.C. and Dent-Micallef, A. 1997, “Information Technology as Competitive Advantage: The Role of Human, Business, and Technology Resources”, Strategic Management Journal, Vol. 18 No. 5, pp. 375-405.
  • Renko, N.; Sustic, I.; Butigan, R. 2011, “Designing Marketing Strategy Using The Five Competitive Forces Model By Michael E. Porter” – Case Of Small Bakery In Croatia, International Journal of Management Cases 13(3): 376–385. https://doi.org/10.5848/APBJ.2011.00074
  • Sambamurthy, V., Zmud, R. W. 2000, “Research Commentary: The Organizing Logic for An Enterprise's IT Activities In The Digital Era—A Prognosis Of Practice And A Call For Research”. Information systems research, 11(2), 105-114.
  • Santhanam, R., & Hartono, E. 2003, “Issues In Linking Information Technology Capability To Firm Performance”. MIS quarterly, 125-153.
  • Sutherland, E. 2014, “Lobbying and Litigation in Telecommunications Markets – Reapplying Porter’s Five Forces”, Info 16(5): 1–18. https://doi.org/10.1108/info-03-2014-0018
  • Ulubeyli, S. 2017, “Industry-Wide Competitiveness Assessment Through Fuzzy Synthetic Evaluation: The Case Of Cement Industry”. Journal of Business Economics and Management, 18(1), 35-53.
  • Waheeduzzaman, A.N.M., Ryans J.J., Jr. 1996, “Definition, Perspectives, and Understanding of International Competitiveness: A Quest for a Common Ground”. Compet. Rev. 6 (2), 7–26.
  • Yunna, W.; Yisheng, Y. 2014, “The Competition Situation Analysis of Shale Gas Industry in China: Applying Porter’s Five Forces and Scenario Model”, Renewable and Sustainable Energy Reviews40: 798–805. https://doi.org/10.1016/j.rser.2014.08.015
  • Zeng, Qingfeng Huang, Lihua. 2003, “Research on Firm Performance Effected from IT Capabilities (In Chinese)”.Management information system, 28-35, No.5.
  • Zeng, S.X., Xie, X.M., Tam, C.M. and Wan, T.W. 2008, “Competitive Priorities of Manufacturing Firms for Internationalization: An Empirical Research”, Measuring Business Excellence, Vol. 12 No. 3, pp. 44-55. https://blog.udemy.com/importance-of-information-technology/

Yıl 2017, Cilt: 4 Sayı: 2, 212 - 220, 30.06.2017

İsmail Bakan Zumrut Hatice Sekkeli

https://doi.org/10.17261/Pressacademia.2017.477

Öz

Kaynakça

  • Abereijo, I.O., Adegbite, S.A., Ilori, M.O., Adeniyi, A.A. and Aderemi, H.A. 2009, “Technological Innovation Sources And Institutional Supports For Manufacturing Small And Medium Enterprises In Nigeria”, Journal of Technology Management and Innovation, Vol. 4 No. 2, pp. 82-9.
  • Aduloju, S. A. 2014, “Information Technology Managerial Capabilities and Customer Service Performance among Insurance Firms in Nigeria”. SAGE Open, 4(4), 2158244014561198.
  • Ambastha, A., Momaya, K. S. 2003, “Competitiveness of firms: review of theory, frameworks and models”. Singapore Management Review, Vol 26, no. 1; First half 2004, p. 45-61
  • Bakan, I., Doğan, İ. F. 2012, “Competitiveness of the Industries Based On the Porter's Diamond Model: An Empirical Study”. International Journal of Research and Reviews in Applied Sciences, 11(3), 441-455.
  • Bharadwaj, A. S. 2000, “A Resource-Based Perspective on Information Technology Capability and Firm Performance: An Empirical Investigation”. MIS quarterly, 169-196.
  • Cernusca, M. M.; Gold, M. A.; Godsey, L. D. 2012. “Using The Porter Model to Analyze The US Elderberry Industry”, Agroforest Systems 86: 365–377. https://doi.org/10.1007/s10457-012-9546-0
  • Chen, J. S., Tsou, H. T. 2012, “Performance Effects Of IT Capability, Service Process Innovation, and the Mediating Role of Customer Service”. Journal of Engineering and Technology Management, 29(1), 71-94.
  • Chen, Y., Wang, Y., Nevo, S., Benitez-Amado, J., Kou, G. 2015, “IT Capabilities and Product Innovation Performance: The Roles of Corporate Entrepreneurship and Competitive Intensity”. Information & Management, 52(6), 643-657.
  • Chen, Y., Wang, Y., Nevo, S., Jin, J., Wang, L., Chow, W. S. 2014, “IT Capability and Organizational Performance: The Roles of Business Process Agility and Environmental Factors”. European Journal of Information Systems, 23(3), 326-342.
  • Fink, L. 2011, “How Do IT Capabilities Create Strategic Value? Toward Greater Integration of Insights from Reductionistic and Holistic Approaches”. European Journal of Information Systems, 20(1), 16-33.
  • Fink, L., Neumann, S. 2007, “Gaining Agility through IT Personnel Capabilities: The Mediating Role of IT Infrastructure Capabilities”. Journal of the Association for Information Systems, 8(8), 440.
  • Flor, M., Oltra, M. J. 2005. “The Influence of Firms' Technological Capabilities on Export Performance in Supplier‐Dominated Industries: The Case of Ceramic Tiles Firms”. R&D Management, 35(3), 333-347.),
  • Guo, J., Sun, L., Zhong, L. 2009, “Research on Firm IT Capability and Competitive Advantages”. International Journal of Business and Management, 3(6), 89.
  • Hove, P., Masocha, R. 2014, “Interaction of Technological Marketing and Porter’s Five Competitive Forces on SME Competitiveness in South Africa”. Mediterranean Journal of Social Sciences, 5(4), 254
  • Jones, M. and Crack, D. 2001, “High-Technology Firms’ Perceptions of Their International Competitiveness”, Strategic Change, Vol. 10 No. 3, pp. 129-38.,
  • Lim, J. H., Stratopoulos, T. C., Wirjanto, T. S. 2012, “Role of IT Executives In The Firm's Ability To Achieve Competitive Advantage Through IT Capability”. International Journal of Accounting Information Systems, 13(1), 21-40.
  • Lo´pez, J. and Garcı´a, R. 2005, “Technology and Export Behavior: A Resource-Based View Approach”, International Business Review, Vol. 14 No. 5, pp. 539-57.
  • Man, T. W., Lau, T., Chan, K. F. 2002. “The Competitiveness of Small And Medium Enterprises: A Conceptualization With Focus On Entrepreneurial Competencies”. Journal of business venturing, 17(2), 123-142.
  • Mathooko, F. M.; Ogutu, M. 2015. “Porter’s Five Competitive Forces Framework And Other Factors That Influence The Choice Of Response Strategies Adopted By Public Universities In Kenya”, International Journal of Educational Management 29(3): 334– 354.https://doi.org/10.1108/IJEM-12-2013-0187
  • McGinnis, M. A., Kohn, J. W., Spillan, J. E. 2010. “A longitudinal study of logistics strategy: 1990–2008”. Journal of Business Logistics, 31(1), 217-235.
  • Munir, A.; Saddozai, A. K.; Khattak, B.; Hashim, S. 2011. “Porter Five Forces Analysis Of Pakistan Mobiles Communication Limited (Mobilink): A Critical Approach” Interdisciplinary Journal of Contemporary Research in Business 3(5): 704–712.
  • Oduol, J. B. A.; Franzel, S. 2014, “Assessing market potential of agroforestry tree seedlings in Western Kenya”, Small-Scale Forestry 13: 281– 298. https://doi.org/10.1007/s11842-013-9254-2
  • Oraman, Y.; Azabagaoglu, M. O.; Inan, I. H. 2011. “The Firms’ Survival And Competition Through Global Expansion: A Case Study from Food Industry in FMCG Sector”, Procedia – Social and Behavioral Sciences 24: 188–197. https://doi.org/10.1016/j.sbspro.2011.09.021
  • Ortega, A. G.; Jalon, M. L. D.; Menendez, J. A. R. 2014. “A Strategic Analysis of Collective Urban Transport in Spain Using the Five Forces Model”, Investigaciones Europeas de Direccion y Economia de la Empresa 20: 5–15. https://doi.org/10.1016/j.iedee.2013.05.002
  • Ozer, K. O.; Saldamli, A. 2015. “Evaluation Of Competition Conditions In The Hotel Sector In Istanbul”, International Review of Management and Marketing 5(2): 102–107.
  • Peña-Vinces, J. C., Cepeda-Carrión, G., Chin, W. W. 2012, “Effect of ITC on the International Competitiveness of Firms”. Management Decision, 50(6), 1045-1061.
  • Powell, T.C. and Dent-Micallef, A. 1997, “Information Technology as Competitive Advantage: The Role of Human, Business, and Technology Resources”, Strategic Management Journal, Vol. 18 No. 5, pp. 375-405.
  • Renko, N.; Sustic, I.; Butigan, R. 2011, “Designing Marketing Strategy Using The Five Competitive Forces Model By Michael E. Porter” – Case Of Small Bakery In Croatia, International Journal of Management Cases 13(3): 376–385. https://doi.org/10.5848/APBJ.2011.00074
  • Sambamurthy, V., Zmud, R. W. 2000, “Research Commentary: The Organizing Logic for An Enterprise's IT Activities In The Digital Era—A Prognosis Of Practice And A Call For Research”. Information systems research, 11(2), 105-114.
  • Santhanam, R., & Hartono, E. 2003, “Issues In Linking Information Technology Capability To Firm Performance”. MIS quarterly, 125-153.
  • Sutherland, E. 2014, “Lobbying and Litigation in Telecommunications Markets – Reapplying Porter’s Five Forces”, Info 16(5): 1–18. https://doi.org/10.1108/info-03-2014-0018
  • Ulubeyli, S. 2017, “Industry-Wide Competitiveness Assessment Through Fuzzy Synthetic Evaluation: The Case Of Cement Industry”. Journal of Business Economics and Management, 18(1), 35-53.
  • Waheeduzzaman, A.N.M., Ryans J.J., Jr. 1996, “Definition, Perspectives, and Understanding of International Competitiveness: A Quest for a Common Ground”. Compet. Rev. 6 (2), 7–26.
  • Yunna, W.; Yisheng, Y. 2014, “The Competition Situation Analysis of Shale Gas Industry in China: Applying Porter’s Five Forces and Scenario Model”, Renewable and Sustainable Energy Reviews40: 798–805. https://doi.org/10.1016/j.rser.2014.08.015
  • Zeng, Qingfeng Huang, Lihua. 2003, “Research on Firm Performance Effected from IT Capabilities (In Chinese)”.Management information system, 28-35, No.5.
  • Zeng, S.X., Xie, X.M., Tam, C.M. and Wan, T.W. 2008, “Competitive Priorities of Manufacturing Firms for Internationalization: An Empirical Research”, Measuring Business Excellence, Vol. 12 No. 3, pp. 44-55. https://blog.udemy.com/importance-of-information-technology/
Toplam 36 adet kaynakça vardır.

Ayrıntılar

Bölüm Articles
Yazarlar

İsmail Bakan

Zumrut Hatice Sekkeli Bu kişi benim

Yayımlanma Tarihi 30 Haziran 2017
Yayımlandığı Sayı Yıl 2017 Cilt: 4 Sayı: 2

Kaynak Göster

APA Bakan, İ., & Sekkeli, Z. H. (2017). TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS. Research Journal of Business and Management, 4(2), 212-220. https://doi.org/10.17261/Pressacademia.2017.477
AMA Bakan İ, Sekkeli ZH. TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS. RJBM. Haziran 2017;4(2):212-220. doi:10.17261/Pressacademia.2017.477
Chicago Bakan, İsmail, ve Zumrut Hatice Sekkeli. “TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS”. Research Journal of Business and Management 4, sy. 2 (Haziran 2017): 212-20. https://doi.org/10.17261/Pressacademia.2017.477.
EndNote Bakan İ, Sekkeli ZH (01 Haziran 2017) TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS. Research Journal of Business and Management 4 2 212–220.
IEEE İ. Bakan ve Z. H. Sekkeli, “TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS”, RJBM, c. 4, sy. 2, ss. 212–220, 2017, doi: 10.17261/Pressacademia.2017.477.
ISNAD Bakan, İsmail - Sekkeli, Zumrut Hatice. “TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS”. Research Journal of Business and Management 4/2 (Haziran 2017), 212-220. https://doi.org/10.17261/Pressacademia.2017.477.
JAMA Bakan İ, Sekkeli ZH. TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS. RJBM. 2017;4:212–220.
MLA Bakan, İsmail ve Zumrut Hatice Sekkeli. “TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS”. Research Journal of Business and Management, c. 4, sy. 2, 2017, ss. 212-20, doi:10.17261/Pressacademia.2017.477.
Vancouver Bakan İ, Sekkeli ZH. TYPES OF INFORMATION TECHNOLOGY CAPABILITY AND THEIR IMPACTS ON COMPETITIVENESS. RJBM. 2017;4(2):212-20.

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