Araştırma Makalesi
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Antecedents and Consequences of Work-Family Conflict: A Study on Women Hotel Employees

Yıl 2022, Cilt: 9 Sayı: 2, 495 - 516, 19.12.2022

Öz

This study aims to reveal the antecedents and consequences of work-family conflict experienced by women hotel employees. Partial Least Squares Structural Equation Modeling (PLS-SEM) was used in the analysis of the research data. The population of the research consists of women employees working in 5-star hotels operating in Antalya. Convenience sampling method was used within the scope of the research. During the data collection process, 511 usable data were obtained. According to the research findings, while workload, role ambiguity, emotive dissonance positively and significantly affect work-family conflict, coworker support does not significantly affect work-family conflict. In addition, supervisor support has a negative and significant effect on work-family conflict. On the other hand, it is determined that work-family conflict has a negative and significant effect on family satisfaction, life satisfaction and job satisfaction, while the effect of work-family conflict on service performance is not significant. In addition, work-family conflict has a positive and significant effect on turnover intention. As a result, this research contributes to the literature by examining in detail the antecedents and consequences of work-family conflict on women working in hotel businesses.

Kaynakça

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İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma

Yıl 2022, Cilt: 9 Sayı: 2, 495 - 516, 19.12.2022

Öz

Bu çalışma kadın otel çalışanlarının yaşadığı iş-aile çatışmasının öncüllerini ve sonuçlarını ortaya koymayı amaçlamaktadır. Araştırma verilerinin analizinde Kısmi En Küçük Kareler Yapısal Eşitlik Modellemesi/Partial Least Squares Structural Equation Modeling (PLS-SEM) kullanılmıştır. Araştırmanın evrenini Antalya ilinde faaliyet gösteren 5 yıldızlı otel işletmelerinde çalışan kadın çalışanlar oluşturmaktadır. Araştırma kapsamında kolayda örnekleme yöntemi kullanılmıştır. Veri toplama sürecinde 511 kullanılabilir veri elde edilmiştir. Araştırma bulgularına göre iş yükü, rol belirsizliği, duygusal çelişki iş-aile çatışmasını olumlu ve anlamlı olarak etkilerken, çalışma arkadaşları desteği iş-aile çatışmasını anlamlı olarak etkilememektedir. Ayrıca yönetici desteği iş-aile çatışması üzerinde olumsuz ve anlamlı bir etkiye sahiptir. Diğer yandan, iş-aile çatışmasının aile tatmini, yaşam tatmini, iş tatmini üzerinde olumsuz ve anlamlı bir etkiye sahip olduğu tespit edilirken, iş-aile çatışmasının hizmet performansı üzerinde etkisinin anlamlı olmadığı tespit edilmiştir. Ayrıca iş-aile çatışması işten ayrılma niyeti üzerinde olumlu ve anlamlı bir etkiye sahiptir. Sonuç olarak bu araştırma, otel işletmelerinde çalışan kadınlar üzerinde iş-aile çatışmasının öncüllerini ve sonuçlarını detaylı olarak inceleyerek literatüre katkı sağlamaktadır.

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  • Spector, P. E., & Jex, S. M. (1998). Development of four self-report measures of job stressors and strain: Interpersonal conflict at work scale, organizational constraints scale, quantitative workload inventory, and physical symptoms inventory. Journal of Occupational Health Psychology, 3(4), 356–367.
  • Spector, P. E., Allen, T. D., Poelmans, S., Lapierre, L. M., & Cooper, C. L. (2007). Cross-national differences in relationships of work demands, job satisfaction, and turnover intntions with work–family conflict, Personnel Psychology, 60(4), 805-835.
  • Straut Eppsteiner, H. (2021). Undocumented mothers and work–family conflict in restrictive policy contexts, Journal of Marriage and Family, 83(3), 865-880.
  • Talukder, A. M. H. (2019). Supervisor support and organizational commitment: The role of work–family conflict, job satisfaction, and work–life balance, Journal of Employment Counseling, 56(3), 98-116.
  • Türker, Y., & Çelik, K. (2019). Öğretmenlerde iş ve aile çatışmasının yaşam doyumu üzerindeki etkisinde iş doyumunun aracı rolü. Hacettepe Üniversitesi Eğitim Fakültesi Dergisi, 34(1), 242-258.
  • Uşaklı, A., & Küçükergin, K. G. (2018). Using partial least squares structural equation modeling in hospitality and tourism: do researchers follow practical guidelines?. International Journal of Contemporary Hospitality Management, 30(11), 3462-3512.
  • Van Steenbergen, E. F., Kluwer, E. S., & Karney, B. R. (2014). Work–family enrichment, work–family conflict, and marital satisfaction: A dyadic analysis, Journal of occupational health psychology, 19(2), 182-194.
  • Voydanoff, P. (1988). Work role characteristics, family structure demands, and work/family conflict. Journal of Marriage and the Family, 50(3), 749-761.
  • Walker, O. C., Churchill, G. A., & Ford, N. M. (1975). Organizational determinants of the industrial salesman's role conflict and ambiguity, The Journal of Marketing, 39(1), 32-39.
  • Wallace, J. E. (1999). Work‐to‐nonwork conflict among married male and female lawyers. Journal of Organizational Behavior, 20(6), 797-816.
  • Wang, M.L., Lin, T.M., & Tsai, L. J., (2012). The relationships between work-family conflict and job performance under different sources of social support: nursing staffs as examples. Proceedings of PICMET '12, Technology Management for Emerging Technologies, 3631-3639.
  • Wayne, S. J., Shore, L. M., & Liden, R. C. (1997). Perceived organizational support and leader-member exchange: A social exchange perspective. Academy of Management journal, 40(1), 82-111.
  • Xu, S., & Cao, Z. (2019). Antecedents and outcomes of work-nonwork conflict in hospitality: A meta-analysis, International Journal of Contemporary Hospitality Management. 31(10), 3919-3942.
  • Xu, S., Wang, Y. C., Ma, E., & Wang, R. (2020). Hotel employees’ fun climate at work: Effects on work-family conflict and employee deep acting through a collectivistic perspective. International journal of hospitality management, 91, 102666.
  • Yazıcıoğlu, Y., & Erdoğan, S. (2014). SPSS Uygulamalı Bilimsel Araştırma Yöntemleri. (4. Baskı), Detay Yayıncılık, Ankara. Yüksel, İ. (2005), İş-aile çatışmasının kariyer tatminin, iş tatmini ve iş davranışları ile ilişkisi. Kırıkkale Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(2), 301-314.
  • Yüksel, İ. (2005), İş-aile çatışmasının kariyer tatminin, iş tatmini ve iş davranışları ile ilişkisi. Kırıkkale Üniversitesi İktisadi ve İdari Bilimler Fakültesi Dergisi, 19(2), 301-314.
  • Zhao, X. R., Qu, H., & Ghiselli, R. (2011). Examining the relationship of work–family conflict to job and life satisfaction: A case of hotel sales managers, International Journal of Hospitality Management, 30(1), 46-54. Zincirkıran, M., Yalçınsoy, A., & Işık M. (2016). Yönetici Desteği İle İş Memnuniyeti Arasındaki İlişkinin İncelenmesi, 2nd International Congress on Economics and Business, 976-983.
  • Zincirkıran, M., Yalçınsoy, A., & Işık M. (2016). Yönetici Desteği İle İş Memnuniyeti Arasındaki İlişkinin İncelenmesi, 2nd International Congress on Economics and Business, 976-983.
Toplam 128 adet kaynakça vardır.

Ayrıntılar

Birincil Dil Türkçe
Konular Turizm (Diğer)
Bölüm Makaleler
Yazarlar

Fadime Görmez 0000-0002-1125-0086

Mert Gürlek 0000-0002-0024-7746

Yayımlanma Tarihi 19 Aralık 2022
Gönderilme Tarihi 11 Eylül 2022
Kabul Tarihi 26 Kasım 2022
Yayımlandığı Sayı Yıl 2022 Cilt: 9 Sayı: 2

Kaynak Göster

APA Görmez, F., & Gürlek, M. (2022). İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma. Turizm Akademik Dergisi, 9(2), 495-516.
AMA Görmez F, Gürlek M. İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma. Turizm Akademik Dergisi. Aralık 2022;9(2):495-516.
Chicago Görmez, Fadime, ve Mert Gürlek. “İş-Aile Çatışmasının Öncülleri Ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma”. Turizm Akademik Dergisi 9, sy. 2 (Aralık 2022): 495-516.
EndNote Görmez F, Gürlek M (01 Aralık 2022) İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma. Turizm Akademik Dergisi 9 2 495–516.
IEEE F. Görmez ve M. Gürlek, “İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma”, Turizm Akademik Dergisi, c. 9, sy. 2, ss. 495–516, 2022.
ISNAD Görmez, Fadime - Gürlek, Mert. “İş-Aile Çatışmasının Öncülleri Ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma”. Turizm Akademik Dergisi 9/2 (Aralık 2022), 495-516.
JAMA Görmez F, Gürlek M. İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma. Turizm Akademik Dergisi. 2022;9:495–516.
MLA Görmez, Fadime ve Mert Gürlek. “İş-Aile Çatışmasının Öncülleri Ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma”. Turizm Akademik Dergisi, c. 9, sy. 2, 2022, ss. 495-16.
Vancouver Görmez F, Gürlek M. İş-Aile Çatışmasının Öncülleri ve Sonuçları: Kadın Otel Çalışanları Üzerine Bir Araştırma. Turizm Akademik Dergisi. 2022;9(2):495-516.