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A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS' COMPETENCE TYPES BY AHP METHOD

Yıl 2021, Cilt: 7 Sayı: 1, 220 - 234, 30.04.2021

Vahit Yiğit Seyhan Özdemir

Öz

The purpose of this study is to determine which managerial competencies are more important in middle level hospital management. In the study, the Analytic Hierarchy Process (AHP) method was used to determine that the first and second level competence types are more important. In the determination of the criteria in the study, the competencies included in the NCHL Health Leadership Competency Model 3.0 were used. In this context, 7 main criteria and 28 sub-criteria were determined for mid-level competency types. The data were obtained using the AHP interview form. As a result of the research, it was determined that the most important competencies of a hospital managers are human resources management, financial skills, analytical thinking, change leadership and communication skills. Hospital managers must have the necessary competencies in order for the organizations of health institutions to achieve their goals and objectives. It is thought that success in hospital management is possible not only with management functions. but also, through the execution of all the competencies specified in HCLM 3.0.

Anahtar Kelimeler

Hospital Manager Competence AHP Method

Kaynakça

  • Calhoun. J. G., Davidson. P. L., Sinioris. M. E., Vincent. E. T., & Griffith. J. R. (2002). Toward an understanding of competency identification and assessment in health care management. Quality Management in Health Care. 11(1). 14–38.
  • Calhoun. J. G., Dollett. L., Sinioris. M. E., Wainio. J. A., Butler. P. W., Griffith. J. R., Patullo. A., & Warden. G. L. (2008). Development of an interprofessional competency model for healthcare leadership. Journal of Healthcare Management. 53(6). 375–389.
  • Calhoun. J. G., Vincent. E. T., Baker. G. R., Butler. P. W., Sinioris. M. E., & Chen. S. L. (2004). Competency identification and modeling in healthcare leadership. The Journal of Health Administration Education.
  • Çelikbilek. Y. (2018). Çok Kriterli Karar Verme Yöntemleri Açıklamalı ve Karşılaştırmalı Sağlık Bilimleri Uygulamaları İle (M. Özdemir (ed.); 1. Baskı). Nobel Akademik Yayıncılık.
  • Dadgar. E., Janati. A., Tabrizi. J. S., Asghari-Jafarabadi. M., & Barati. O. (2012). Iranian Expert Opinion about Necessary Criteria for Hospitals Management Performance Assessments. Health Promotion Perspectives. 2(2). 223–230.
  • Dickinson. H., Ham. C., Snelling. I., & Spurgeon. P. (2013). Medical leadership arrangements in English healthcare organization’s: Findings from a national survey and case studies of NHS trusts. Health Services Management Research. 26(4). 119-125.
  • Draft. Richard L. (1994). Management. 3th Edition. Orlando: The Drydan Press.
  • Garman. A., & Scribner. L. (2011). Leading for quality in healthcare: Development and validation of a competency model. Journal of Healthcare Management. 56(6). 372–382.
  • Glass. P. (1990). Skills Required for Effective Performance by Hospital Managers. Asia Pacific Journal of Human Resources. 28(1). 24–40.
  • Grossman. S. (2007). Assisting critical care nurses in acquiring leadership skills: Development of a leadership and management competency checklist. Dimensions of Critical Care Nursing. 26(2). 57-65.
  • Gulick. L. 1935. Saturday afternoon session. In Minutes of the Proceedings of the Conference on Training for the Public Service. Princeton. NJ. June 22–24. L. B. (Director). Ed. Public Administration Clearing House. Chicago. IL. USA.
  • Guo. K. L. (2001). Survival of academic medical centers in the managed care environment: the roles of CEOs. Managed Care Quarterly. 9(4). 5-8.
  • Guo. K. L. (2003). A study of the skills and roles of senior-level health care managers. Health Care Manager. 22(2). 152–158.
  • Health Leadership Competency Model 3.0. (2018). Chicago. Illinois: National Center for Healthcare Leadership (Available at https://www.nchl.org/). 01.06.2020
  • Hitt. Michael A., R. Dennis Middlemist and Robert L. Mathis. (1989) Management Concept and Effective Practice. Third Edition. New York.: West Publishing Company Hollenbeck. G. P., McCall. M. W., & Silzer. R. F. (2006). Leadership competency models. Leadership Quarterly. 17. 398–413.
  • Jaana. M., Majdalani. M., Tamim. H., & Rahbany. R. (2018). Perceived healthcare workforce needs in Lebanon: A step towards informed human resources planning and professional development. Eastern Mediterranean Health Journal. 24(9). 855–865.
  • Liang. Z., Leggat. S., Howard. P. and Bartram. T. (2018). “Development and validation of health service management competencies”. Journal of Health Organization and Management. 32 (2). 57-175.
  • Lin. L., Wu. J. and White. L.P. (2005). “Managerial activities and skills of nurse managers: an exploratory study”. Hospital Topics. 83 (2). 2-9.
  • Mintzberg. H. (1973). The Nature of Managerial Work. New York: Harper-Row.
  • Mintzberg. H. (2004). “Managers not MBAs”. A Hard Look at the Soft Practice of Managing and Management Development. San Francisco: Berrett-Koehler Publishers.
  • Morrison. A. J. (2000). Developing a global leadership model. Human Resource Management. 39(2). 117–131.
  • Ömürbek. N., Şimşek. A. (2014). Analitik Hiyerarşi Süreci Ve Analitik Ağ Süreci Yöntemleri İle Online Alışveriş Site Seçimi. Yönetim ve Ekonomi Araştırma Dergisi. 22. 306–327.
  • Pihlainen. V., Kivinen. T., & Lammintakanen. J. (2016). Management and leadership competence in hospitals: a systematic literature review. Leadership in Health Services. 29(1). 95–110.
  • Pillay. R. (2008). Managerial competencies of hospital managers in South Africa: A survey of managers in the public and private sectors. Human Resources for Health. 6(4). 1–7.
  • Porter. J., Haberling. K., & Hohman. C. (2016). Employer Desired Competencies for Undergraduate Health Administration Graduates Entering the Job Market. Journal of Health Administration Education. 33(3). 355–375.
  • Quinn. R. E., Clair. L. S. S., Faerman. S. R., Thompson. M. P., & McGrath. M. R. (2020). Becoming a master manager: A competing values approach. John Wiley & Sons.
  • Rahman. N. M. N. A., Abdullah. N. A., Adham. K. A., & Mat. N. (2014). Managerial competencies: Comparing conventional and Islamic perspectives. Jurnal Pengurusan. 41. 91–99.
  • Saaty. R. W. (1987). The analytic hierarchy process-what it is and how it is used. Mathematical Modelling. 9(3–5). 161–176.
  • Saaty. T. L. (1990). How to make a decision: the analytic hierarchy process. European Journal of Operational Research. 48(1). 9-26.
  • Saaty. T. L., & Vargas. L. G. (1980). Hierarchical analysis of behavior in competition: Prediction in chess. Behavioral Science. 25(3). 180-191.
  • Saaty. T. L. (2001). Deriving the AHP 1-9 scale from first principles. ISAHP 2001 proceedings. Bern. Switzerland. 397-402.
  • Shewchuk. R. M., OʼConnor. S. J., & Fine. D. J. (2005). Building an Understanding of the Competencies Needed for Health Administration Practice. Journal of Healthcare Management. 50(1). 32–47.
  • Spencer. L.M. & Spencer. S.M. (1993). Competence at Work. New York: Wiley
  • Stowe. M., Haefner. J., & Behling. R. J. (2010). Required knowledge. skills and abilities from healthcare clinical managers'perspectives. Academy of Health Care Management Journal. 6(2). 57-74.
  • Sutto. N. B., Knoell. M. D., Zucker. K., Finstuen. K., & Mangelsdorff. A. D. (2008). Executive competencies of nurses in the Veterans Health Administration. Military medicine. 173(1). 47-53.
  • Van Tuong. P., & Duc Thanh. N. (2017). A Leadership and Managerial Competency Framework for Public Hospital Managers in Vietnam. AIMS Public Health. 4(4). 418–429.
  • Vazirani. N. (2010). Competencies and competency Model-A Brief overview of its development and application. SIES Journal of Management. 7(1). 121–131.

A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS' COMPETENCE TYPES BY AHP METHOD

Yıl 2021, Cilt: 7 Sayı: 1, 220 - 234, 30.04.2021

Vahit Yiğit Seyhan Özdemir

Öz

The purpose of this study is to determine which managerial competencies are more important in middle level hospital management. In the study, the Analytic Hierarchy Process (AHP) method was used to determine that the first and second level competence types are more important. In the determination of the criteria in the study, the competencies included in the NCHL Health Leadership Competency Model 3.0 were used. In this context, 7 main criteria and 28 sub-criteria were determined for mid-level competency types. The data were obtained using the AHP interview form. As a result of the research, it was determined that the most important competencies of a hospital managers are human resources management, financial skills, analytical thinking, change leadership and communication skills. Hospital managers must have the necessary competencies in order for the organizations of health institutions to achieve their goals and objectives. It is thought that success in hospital management is possible not only with management functions. but also, through the execution of all the competencies specified in HCLM 3.0.

Anahtar Kelimeler

Hospital Manager Competence AHP Method

Kaynakça

  • Calhoun. J. G., Davidson. P. L., Sinioris. M. E., Vincent. E. T., & Griffith. J. R. (2002). Toward an understanding of competency identification and assessment in health care management. Quality Management in Health Care. 11(1). 14–38.
  • Calhoun. J. G., Dollett. L., Sinioris. M. E., Wainio. J. A., Butler. P. W., Griffith. J. R., Patullo. A., & Warden. G. L. (2008). Development of an interprofessional competency model for healthcare leadership. Journal of Healthcare Management. 53(6). 375–389.
  • Calhoun. J. G., Vincent. E. T., Baker. G. R., Butler. P. W., Sinioris. M. E., & Chen. S. L. (2004). Competency identification and modeling in healthcare leadership. The Journal of Health Administration Education.
  • Çelikbilek. Y. (2018). Çok Kriterli Karar Verme Yöntemleri Açıklamalı ve Karşılaştırmalı Sağlık Bilimleri Uygulamaları İle (M. Özdemir (ed.); 1. Baskı). Nobel Akademik Yayıncılık.
  • Dadgar. E., Janati. A., Tabrizi. J. S., Asghari-Jafarabadi. M., & Barati. O. (2012). Iranian Expert Opinion about Necessary Criteria for Hospitals Management Performance Assessments. Health Promotion Perspectives. 2(2). 223–230.
  • Dickinson. H., Ham. C., Snelling. I., & Spurgeon. P. (2013). Medical leadership arrangements in English healthcare organization’s: Findings from a national survey and case studies of NHS trusts. Health Services Management Research. 26(4). 119-125.
  • Draft. Richard L. (1994). Management. 3th Edition. Orlando: The Drydan Press.
  • Garman. A., & Scribner. L. (2011). Leading for quality in healthcare: Development and validation of a competency model. Journal of Healthcare Management. 56(6). 372–382.
  • Glass. P. (1990). Skills Required for Effective Performance by Hospital Managers. Asia Pacific Journal of Human Resources. 28(1). 24–40.
  • Grossman. S. (2007). Assisting critical care nurses in acquiring leadership skills: Development of a leadership and management competency checklist. Dimensions of Critical Care Nursing. 26(2). 57-65.
  • Gulick. L. 1935. Saturday afternoon session. In Minutes of the Proceedings of the Conference on Training for the Public Service. Princeton. NJ. June 22–24. L. B. (Director). Ed. Public Administration Clearing House. Chicago. IL. USA.
  • Guo. K. L. (2001). Survival of academic medical centers in the managed care environment: the roles of CEOs. Managed Care Quarterly. 9(4). 5-8.
  • Guo. K. L. (2003). A study of the skills and roles of senior-level health care managers. Health Care Manager. 22(2). 152–158.
  • Health Leadership Competency Model 3.0. (2018). Chicago. Illinois: National Center for Healthcare Leadership (Available at https://www.nchl.org/). 01.06.2020
  • Hitt. Michael A., R. Dennis Middlemist and Robert L. Mathis. (1989) Management Concept and Effective Practice. Third Edition. New York.: West Publishing Company Hollenbeck. G. P., McCall. M. W., & Silzer. R. F. (2006). Leadership competency models. Leadership Quarterly. 17. 398–413.
  • Jaana. M., Majdalani. M., Tamim. H., & Rahbany. R. (2018). Perceived healthcare workforce needs in Lebanon: A step towards informed human resources planning and professional development. Eastern Mediterranean Health Journal. 24(9). 855–865.
  • Liang. Z., Leggat. S., Howard. P. and Bartram. T. (2018). “Development and validation of health service management competencies”. Journal of Health Organization and Management. 32 (2). 57-175.
  • Lin. L., Wu. J. and White. L.P. (2005). “Managerial activities and skills of nurse managers: an exploratory study”. Hospital Topics. 83 (2). 2-9.
  • Mintzberg. H. (1973). The Nature of Managerial Work. New York: Harper-Row.
  • Mintzberg. H. (2004). “Managers not MBAs”. A Hard Look at the Soft Practice of Managing and Management Development. San Francisco: Berrett-Koehler Publishers.
  • Morrison. A. J. (2000). Developing a global leadership model. Human Resource Management. 39(2). 117–131.
  • Ömürbek. N., Şimşek. A. (2014). Analitik Hiyerarşi Süreci Ve Analitik Ağ Süreci Yöntemleri İle Online Alışveriş Site Seçimi. Yönetim ve Ekonomi Araştırma Dergisi. 22. 306–327.
  • Pihlainen. V., Kivinen. T., & Lammintakanen. J. (2016). Management and leadership competence in hospitals: a systematic literature review. Leadership in Health Services. 29(1). 95–110.
  • Pillay. R. (2008). Managerial competencies of hospital managers in South Africa: A survey of managers in the public and private sectors. Human Resources for Health. 6(4). 1–7.
  • Porter. J., Haberling. K., & Hohman. C. (2016). Employer Desired Competencies for Undergraduate Health Administration Graduates Entering the Job Market. Journal of Health Administration Education. 33(3). 355–375.
  • Quinn. R. E., Clair. L. S. S., Faerman. S. R., Thompson. M. P., & McGrath. M. R. (2020). Becoming a master manager: A competing values approach. John Wiley & Sons.
  • Rahman. N. M. N. A., Abdullah. N. A., Adham. K. A., & Mat. N. (2014). Managerial competencies: Comparing conventional and Islamic perspectives. Jurnal Pengurusan. 41. 91–99.
  • Saaty. R. W. (1987). The analytic hierarchy process-what it is and how it is used. Mathematical Modelling. 9(3–5). 161–176.
  • Saaty. T. L. (1990). How to make a decision: the analytic hierarchy process. European Journal of Operational Research. 48(1). 9-26.
  • Saaty. T. L., & Vargas. L. G. (1980). Hierarchical analysis of behavior in competition: Prediction in chess. Behavioral Science. 25(3). 180-191.
  • Saaty. T. L. (2001). Deriving the AHP 1-9 scale from first principles. ISAHP 2001 proceedings. Bern. Switzerland. 397-402.
  • Shewchuk. R. M., OʼConnor. S. J., & Fine. D. J. (2005). Building an Understanding of the Competencies Needed for Health Administration Practice. Journal of Healthcare Management. 50(1). 32–47.
  • Spencer. L.M. & Spencer. S.M. (1993). Competence at Work. New York: Wiley
  • Stowe. M., Haefner. J., & Behling. R. J. (2010). Required knowledge. skills and abilities from healthcare clinical managers'perspectives. Academy of Health Care Management Journal. 6(2). 57-74.
  • Sutto. N. B., Knoell. M. D., Zucker. K., Finstuen. K., & Mangelsdorff. A. D. (2008). Executive competencies of nurses in the Veterans Health Administration. Military medicine. 173(1). 47-53.
  • Van Tuong. P., & Duc Thanh. N. (2017). A Leadership and Managerial Competency Framework for Public Hospital Managers in Vietnam. AIMS Public Health. 4(4). 418–429.
  • Vazirani. N. (2010). Competencies and competency Model-A Brief overview of its development and application. SIES Journal of Management. 7(1). 121–131.
Toplam 37 adet kaynakça vardır.

Ayrıntılar

Birincil Dil İngilizce
Bölüm Makaleler
Yazarlar

Vahit Yiğit Bu kişi benim 0000-0002-9805-8504

Seyhan Özdemir 0000-0002-3530-6689

Yayımlanma Tarihi 30 Nisan 2021
Kabul Tarihi 2 Nisan 2021
Yayımlandığı Sayı Yıl 2021 Cilt: 7 Sayı: 1

Kaynak Göster

APA Yiğit, V., & Özdemir, S. (2021). A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD. Uluslararası Sağlık Yönetimi Ve Stratejileri Araştırma Dergisi, 7(1), 220-234.
AMA Yiğit V, Özdemir S. A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD. USAYSAD. Nisan 2021;7(1):220-234.
Chicago Yiğit, Vahit, ve Seyhan Özdemir. “A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD”. Uluslararası Sağlık Yönetimi Ve Stratejileri Araştırma Dergisi 7, sy. 1 (Nisan 2021): 220-34.
EndNote Yiğit V, Özdemir S (01 Nisan 2021) A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi 7 1 220–234.
IEEE V. Yiğit ve S. Özdemir, “A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD”, USAYSAD, c. 7, sy. 1, ss. 220–234, 2021.
ISNAD Yiğit, Vahit - Özdemir, Seyhan. “A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD”. Uluslararası Sağlık Yönetimi ve Stratejileri Araştırma Dergisi 7/1 (Nisan 2021), 220-234.
JAMA Yiğit V, Özdemir S. A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD. USAYSAD. 2021;7:220–234.
MLA Yiğit, Vahit ve Seyhan Özdemir. “A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD”. Uluslararası Sağlık Yönetimi Ve Stratejileri Araştırma Dergisi, c. 7, sy. 1, 2021, ss. 220-34.
Vancouver Yiğit V, Özdemir S. A RESEARCH ON DETERMINATION OF MID-LEVEL HOSPITAL MANAGERS’ COMPETENCE TYPES BY AHP METHOD. USAYSAD. 2021;7(1):220-34.
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